Customer Service Sales Associate

DESIREE L. ACOSTA

* ********* *********, *********** ** M1R 4L5 Canada

437-***-**** l *******.******@*****.***

https://www.linkedin.com/in/desiree-acosta-093a38249/

PROFESSIONAL SUMMARY

Optimistic, highly motivated and results-driven sales professional, committed to delivering outstanding performance and exceeding sales target with ten (10) years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies.

EDUCATION

Post Graduate Certificate in Marketing Management Professional Sales

Anticipated May 2024

Lambton College Toronto, ON

Relevant Courses: CRM Fundamentals, Customer Experience Fundamentals, Applied Business communication, Sales and Marketing Management, Marketing Research

Bachelor’s Degree in Business Administration

March 2007

La Salle University, Ozamiz City Philippines

EXPERIENCE

Agency Marketing and Care Assistant at Selectacare Ltd. Toronto

June 2023- Present

Assist in developing and executing marketing strategies to promote our agency’s services.

Conduct market research to identify trends, competitors, and potential opportunities.

Assist in assessing the care needs of clients and coordinating care plans.

Build and maintain relationships with clients and their families.

Certificate: RED CROSS Certified in Standard First Aid & CPR/AED Level C

Sales Associate (Part-time)

Calvin Klein, Toronto

Oct 2022- June 2023

Working closely with customers to determine their needs, respond to customer inquiries and provide product information. Process cash and credit card transactions and meet or exceed daily sales target.

Drives sales through engagement of customers, suggestive selling and sharing product knowledge.

Recognized as “Employee of the Month” last December 2022 for my exemplary sales and marketing performance

Sales Professional at Bdolife Assurance Company, Inc. Philippines

Feb. 2012- July 2022

Provides financial advice to clients on retirement planning and investments.

Staying up-to date with economic and market trends to provide informed advice.

Develop and maintain a portfolio of clients by identifying potential customers and presenting life insurance product. Maintaining accurate and up- to –date client and sales records in the company’s CRM system.

Marketing Representative at Coca Cola Bottlers Inc. Philippines

Sept. 2009- Nov. 2011

Ensures excellent customer service to key accounts through efficient inventory monitoring via ICO and FIFO method, in-store merchandising based on prescribed planogram and on-time and in full delivery of orders

SKILLS

●HubSpot

●Search Engine Optimization Marketing (SEO)

●Key accounts management

●Microsoft Excel,Word, Powerpoint

●Business Analytics

●Sales forecasting

●In-store merchandising

●Marketing Strategy

STRENGTHS

●Interpersonal and communication skills

●Organization and planning skills

●Adaptive team player

Hands-on team leader

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