**** ***** ** ******, ** *****

904-***-****

adznvi@r.postjobfree.com

Nancy Hodges

Career Objective:

My goal is to use my Education, Skills and Compassion for others to do my best in any future careers.

Education:

Earned a Medical Coding & Billing Associates Degree at Virginia College, 12/2014

Earned Medical Assistant Associates Degree, Virginia College, Jacksonville, Florida, April 6, 2009 - March 25, 2011, Maintained a 4.0 GPA (Honors)

1987 – 1984 Andrew Jackson Senior High School, General Business Studies

Skills Summary:

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Foley Catheter Removals/Exchanges/Insertions, SPT Changes, Bladder Irrigations

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Lupron/Testosterone/Xgeva/Eligard/Prolia/Rocephin Injections

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Bladder Cancer Treatments: BCG Installations, Mitomycin & DMSO Installations

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Sterile Scrubs & Sterile Gloving/Removal, Assisting with Suturing & Suture

Removal, Creating Sterile Fields, Set-up of Mayo Stand, Changing Sterile

Dressings, Wrapping, Surgical Instruments, Packaging & Loading the Autoclave

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EKG's, Wheelchair/Exam table transfers

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Urinalysis (Chemical & Physical), Finger Sticks & Capillary Tubes, Blood Typing

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Microhematocrit, Centrifuge Placement, Throat Cultures, Peak Flow Testing

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Vital Signs (Temperature, Pulse, & Respirations), Vision Screenings

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Height/Weight Adult/Infants, Infant Measurements

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Venipunctures (Syringe, 2 Vacutainer Tubes, Winged Butterflies)

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Intradermal Injections, Subcutaneous Injections, Intramuscular Injections

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Type 50-60wpm, Microsoft Office Suite (Word, Excel, PowerPoint)

Work Experience:

7/12/2021 – 9/13/2021 Aerotek (for Honeywell), Inventory Control/Audit Clerk/Assembler

Review Inventory Reports, Search Warehouse for Parts, Count and verify Inventory amounts on Hand and compare to inventory on reports.

After review and auditing inventory on hand, turn in reports daily to supervisory team for correction

6/24/2019 – 7/16/2021 Midwest Express Logistics, Inc., Warehouse Production, Sub-Assembly, KDI, Bldg. I

Assembled various parts on different lines for Honda Vehicles

Standing during entire shift, using hand tools, pliers, automated torque screwdriver

Forklift driver (while at KDI & Bldg. I), transporting transmissions across warehouse, stacking, unstacking and delivering skids of parts for pickers and other lines for shipments

Taking apart crates (steel, wood, shrink-wrapped), scanning each part label and sending down conveyor to a robot storage center, hand-stacking onto other crates for floor pickers

Short parts, sorting and assembling onto skids for shipment

Consolidation of parts at end of shifts

January 15, 2018 - Present - Urbana Family Medicine & Pediatrics, Mercy Health-

Bon Secours, Certified Clinical Medical Assistant, Family Medicine

●Communicate Test Results to patients

●Provide support to Physician Assistant

●Provide Medication Samples, when appropriate

●All General Medical Assistant Duties, such as, Vital Signs (Pulse, Respirations,

Weight, Height, Blood Pressure,Height/Weight Adult/Infants, Infant

Measurements ), Blood Draws when necessary, EKG's, Urinalysis, POCT

Hemoglobin A1C's, POCT Blood Glucose & Hemoglobin, Urine Drug Screens,

POCT Flu & Strep Throat Testing, Immunizations, Injections, Cleaning and Maintaining exam rooms with proper supplies ● EPIC (Electronic Medical Records Software)

May 2016 – October 2017, McIver Urological Clinic, Promoted to Nursing Position with our Physician Assistant

●Prior Authorizations for Medications

●Communicate Test Results to patients

●Provide support to Physician Assistant

●Provide Medication Samples, when appropriate

●Check Encounters for proper coding, charging for procedures/tests/diagnosis codes

●All General Medical Assistant Duties, such as, Vital Signs (Pulse, Respirations, Weight, Height, Blood Pressure), Blood Draws when necessary, Immunizations, Injections, Cleaning and Maintaining exam rooms with proper supplies

April 4, 2011 - Present, McIver Urological Clinic, Certified Clinical Medical Assistant (CCMA)

●Vital Signs (Pulse, Respirations, Weight, Height, Blood Pressure)

●Blood Draws (Creatinine, PSA, Testosterone)

●Injections (Testosterone, Lupron)

●Urinary Cancer treatments (BCG, Mitomycin, DMSO cocktail)

●Allscripts (Electronic Medical Records Software)

●Prepping patients for procedures (Cystoscopy, Vasectomy, Prostate Biopsies)

●Foley Catheter removals/changes, S/P Tube Changes

●Cleaning and Maintaining exam rooms with proper supplies

●Adhering to OSHA Safety Requirements

4/2009 - 3/2011, Attended Virginia College @ Jacksonville, Medical Assistant Training

8/2008 - 4/2009, Stay-at-Home Parent & Caregiver to Parents

July 2007 – August 2008 Brightway Insurance/Frank Lullo Agency Licensed 4-40 Customer Service Representative

●Processed Daily Remittance Reconciliation of Payments received

●Tracking of Renewal Payments

●Quoting, Selling & Binding of Auto & Homeowner Policies

●Performed Annual Customer Care Reviews, Tracking of future contacts

(X-dating), Maintenance of Customer files

●Maintaining & Updating Rules/Regulations

May 2006 – May 2007 Ray-Rogers Agency, LLC/Nationwide Ins.

Licensed 4-40 Customer Service Representative

●Processed Daily Remittance Reconciliation of Payments received

●Processed Beginning of Day procedures, Tracking of Renewal Payments

●Quoting, Selling & Binding of Auto Policies

●Performed Annual Customer Care Reviews, Tracking of future contacts

(X-dating), Maintenance of Customer files

●Maintaining & Updating Rules/Regulations

March 2006 – April 2006 First Coast Scaffolding @ Cedar Bay Generating Plant, via Kelly Services, Inc., Time Keeper

●Processed Payroll/Time Sheets

February 2006 – March 2006 Hertz Corp. @ Jacksonville International Airport Driver/Transporter

●Transported Quality Clean vehicles to the Airport for Customer Rentals

●Transported Dirty/Previous Rented vehicles to the Lot for Processing/Cleaning

January 2005 – December 2005 The Florida Yacht Club, Accounting Clerk

●General Bookkeeping duties, including weekly & monthly reports

●Assist members with questions on monthly statements

●Telephone coverage in absence of Receptionist, Payroll Processing for Vendors

●Coordinate Payroll for employees with the Department Managers

April 2004 - January 2005 Unisource Worldwide, via Encadria Staffing – Temp to Full Time Direct Hire, Sales Service Coordinator, SW Division

●Maintenance of Vendor Special Pricing Contracts, prepared and sent to scanning within 48 hours of date entry & ensuring 95% accuracy for contract entry

●Developed ongoing relationships with Sales Representatives and Vendors in various divisions

November 2001 - April 2004 City of Jacksonville, Highlands Branch Library Library Assistant

●Cataloging & Research, Training of Clerical Staff

●Children’s Programming Assistant

●Circulation Duties: Issuing New Cards, Checking Materials In/Out, Cash Handler

January 2000 - July 2001 Atlantic Self-Storage Resident Manager

●Rental of Storage Units, Maintenance of Property

●Cash Handling/Deposits, Auction Set Up

January 1997 - January 2000 Blue Cross & Blue Shield of Florida, Inc.

NGBU Trainer/Quality Coordinator

●Classroom Facilitation, Coaching, Supervising of New Hires & Cross-Training of current employees

●Proactively developed curriculum training materials for the HMO Product

●Organizing & Development of Monthly Reports, Activities & Schedules

●Active Participation in Corporate Workshops & Projects

●Prepared & Delivered Presentations, Certified Zenger Miller Facilitator

●Mentoring New Trainers on Core Curriculum & NGBU Specifics

April 1994 - January 1997 Blue Cross & Blue Shield of Florida, Inc.

Section Leader INNER Health Options, Inc.

●Continual coaching, motivating, training & supervising Claims Examiners in their daily responsibilities to ensure 100% accuracy

●Supported Leadership Team with Daily, Weekly & Monthly Reports

●Inbound/Outbound Customer Service Calls (via Providers/Members)

●Daily Interaction with various departments to keep abreast of continual changes

●Performed Audits & Adjustments

August 1993 - April 1994 Blue Cross & Blue Shield of Florida, Inc.

Claims Service Representative III, NER/Health Options, Inc.

● Inbound/Outbound Customer Service Calls

●Entry, Suspense & Adjudication of Healthcare Claims

●CPT, ICD-9 & HCPCS Coding

●Researching Medical Terminology & Contracts

●Interpretation of Medical Policy

●Pricing of Claims

●Coordination of Efforts with Medical, Provider Relations & Membership & Billing Departments

●Daily & Weekly Production forms

August 1990 - August 1993 Blue Cross & Blue Shield of Florida, Inc.

Coordination of Benefits Examiner, NER/Health Options, Inc.

●Inbound/Outbound Service Calls

●Daily & Weekly Production reports

●Assisting/Supporting the COB Analysts

●Reviewing & Identification of members with Other Carrier Liability Information

●Reviewing, Entry, Suspense & Adjudication of Claims

●Interpretation & Determination of Claims Processing Guidelines

Certifications & Achievements:

●President's List, 4.0 GPA @ Virginia College since April 2009

●Perfect Attendance 2010 Fall Term

●The Pacific Institute “Thought Patterns for a Successful Career” Certificate, 4/16/2009, @ Virginia College

●Insurance Customer Service Representative, 4-40 License June 2006

●Certification of Completion, Watson School of Real Estate, Jan.2006

●Various Outstanding & Exceeding Expectations Awards, Employee of the Month

●Most Valuable Player Awards, Teamwork Awards, Wall of Fame

●Zenger Miller Certification, August 1999, Preference Writer Workshop Certificate, Presentation Skills Certificate, September 8/9, 1998

●Fundamentals of Project Management Certificate, Sept. 17/18, 1999

●World Class Customer Service Certificate, March 4, 1999

●High Energy Games/Icebreakers Certificate from UNF, Nov. 2, 1999

●Effective Meeting Management Certificate, September 17, 1997

●Customer Service Training, March 3 – April 18, 1997, PC Skills Training, 1997

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