Project Manager Customer Service
Resume:
REBECCA CAVE
Apple Bay, Westend, Tortola, VG****
*************@******.***
Professional Summary
Successful Project Manager with high-level skills in budget development, project scope, and risk management. Manages projects and scheduling to meet stringent deadlines with expert preparation and ongoing monitoring throughout. I have experience collaborating with prestigious companies such as Unilever, Harrods, and Vivian Westwood with budgets more than 2.5 million.
Skills
•Financial Analysis
• Expert knowledge in QuickBooks/Xero
• Budgeting and forecasting
•Meticulous Planning Skills
• Project Management/Account management
• Microsoft office suite
Experience
Project Manager (Freelance) January 2015-June 2023
Peter Cook Events London, United Kingdom
•Worked in collaboration with clients to design all aspects of the creative concept/ guest experience, as well as sourcing venue and ordering all furnishings to create the desired layout.
•Coordinated all press, pr and sponsorship for the event.
•Chair daily updates with management and client to make sure that the event was on schedule and all needs were being meet.
•Oversee all talent rider’s and make sure they know where and when they will be needed.
•Analysed data to ensure budget was always on track.
•Contributed to continuous improvement of processes and procedures.
•Developed and managed event timelines assigned tasks to team members and monitored progress to ensure success of events.
Key Achievements
Working at the Royal Albert Hall on the Cartier Gala Dinner the event featured a full orchestral performance as well as a presentation of Cartier's latest collection, with models on turntables fitted within the dinner table, with a full-on light show.
Event Project Manager
March 2016 - December 2021
My Beautiful City London, United Kingdom
•Responsible for the end-to-end planning and execution of projects
•Orchestrating and implementing the event strategy (including managing the scheduling/sequencing of the build)
•Assembled requirements for budgets, controlled expenses to achieve maximum profitability, monitoring and managed inventory, staff hours, and overhead costs.
•Continues communication with shareholders and clients and strict attention to key details.
•Debriefed and prepared staff for events
•Created feedback surveys to evaluate event success, gathering feedback from attendees which was used to inform future events.
•Achieved satisfaction rating of 9.1/10 from attendees.
Key achievements
Organised and planned the IUCN Red List of threatened species art exhibition which was set over 4000sqm with over 60 internationally recognised artists (including Andy Warhol, Banksy, and Tracy Enim) to highlight the negative impacts of the environment on endangered species. Project budget 2.5million
Vending Manager June 2010- February 2016
Vending manager Britvic Soft Drinks Beckton London, United Kingdom
Maximised employee performance with effective training and close mentoring
•Identified issues and implemented prompt and successful solutions to eliminate the backlog and maximise workflows.
•Complied with corporate regulations, policies, and procedures to maximise safety, security, and overall trust in the organisation and employees.
•Listened to customer requests and specifications and made suggestions to best meet their needs.
•Analysis of incoming cash/account clients
•Executed Financial planning and forecasting of accounts.
•Decreased the company's losses by 60 percent in a 12-month period.
Key Achievements
Reduction in vending money fraud of 40 percent
Two in house promotions
Become a super user and educated all drivers to use the handheld devices.
Office Manager June 2006-Sept 2010
London Borough of Barking and Dagenham Council Barking Essex
•Oversaw employee training and staff management workshops.
•Managed daily workloads by organising effective schedules and delegating tasks.
•Kept all paperwork current and compliant with internal standards and legal requirements.
•Reconciled accounts and managed documents to facilitate office operations.
•Developed operational and training manuals to inform staff of office policies and procedures.
•Generated reports to inform of profits, operations, and other metrics.
Key Achievement
Inhouse promotion
Fraud Data Analyst Specialist September 2004 - May 2006
National Westminster Bank PLC Aldgate East London, United Kingdom
•Supervised negotiations and successful strategies to help parties recover losses due to fraud.
•Addressed reported fraud to verify accusations and identify investigation requirements.
•Listened to customer requests and specifications and made suggestions to appropriately fulfil their needs.
•Delivered exceptional customer service to bolster strong relationships and build positive experiences.
•Observed positive skills and attributes from personnel to build, improve and expand skills set.
Key Achievements
Achieved fraud prevention qualification.
Education
Covid Event Planning Certification
Event Leadership Institute, London, United Kingdom
First Aider
St John's Ambulance, London, United Kingdom
Associate degree, Business Management United Kingdom
Events Management Diploma
UEL East London, Docklands London
Level 1 and 2 in Health and Safety
Havering College, Havering, Essex
Banking Customer Service
Newham College of Finance, London, United Kingdom
Fraud Protection Certification 1
Newham College of Finance, London, United Kingdom
Btec Travel and Tourism
Ticketing Level One, Two and Galileo
Barking Abbey 6th Form, Barking Essex, United Kingdom
Nine GCSE'S A-C
Barking Abbey School, Barking Essex, United Kingdom
Volunteer Work
NHS Volunteer (due to Covid 19)
NHS London, United Kingdom
•Prepared medical supplies/medication ready for transportation between the NHS services and sites
NHS Responder (March-October)
References On Request.
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