CURRICULUM VITAE OF SHARFAA JOEL

adznrz@r.postjobfree.com

PERSONAL DETAILS:

NAME: Sharfaa

SURNAME: Joel

Gender: Female

ADDRESS: ** ********* ******

Malabar

Port Elizabeth

6020

DRIVER`S LICENCE: Code 8

NATIONALITY: South African

CONTACT NUMBER: 072-*******

INTERESTS AND HOBBIES

I love spending time at the beach with my family. I enjoy being outdoors whether it is cycling, roller-skating or going for a swim. I am always eager to learn new things and enjoy taking up new and exciting challenges. EDUCATION:

INSTITUTE: DEPARTMENT OF EDUCATION (Registered external student) (Grade 12) February 2010 – October 2011

SUBJECTS: - English - Mercantile Law

- Mathematics - Afrikaans

- Accounting - Business Economics

COMPANY/INSTITUTE: TIMES MEDIA

01 July 2013 – 30 June 2014

- CONTACT CENTRE OPERATIONS LEARNERSHIP NQF LEVEL 4

- EXCEL TRAINING (TIMES MEDIA) Introduction to MS Excel COMPANY/INSTITUE: OLD MUTUAL

01 January 2016 – 31 December 2016

- BUSINESS ADMINISTRATION (LEARNERSHIP) NQF2

COMPANY/INSTITUE: OLD MUTUAL

01 January 2017 – 31 December 2017

- GENERIC MANAGEMENT (LEARNERHIP) NQF3

COMPANY/INTSTITUTE: OLD MUTUAL

01 January 2018 – December 2018

- WEALTH MANAGEMENT (LEARNERSHIP) LEVEL 4

EMPLOYMENT HISTORY:

COMPANY: OLD MUTUAL

01 JANUARY 2016 – CURRENT

Current Position: Senior Administrator (HC)

DUTIES:

- Obtain New Employee Information

- Vetting and Onboarding of new Hires (Financial Advisors/Franchise Agents)

- Liaising with Stakeholders regarding potential hires

- Data Capturing of new employee details on the various systems

- Assisting with HR related queries

- Processing terminations

COMPANY: TIMES MEDIA

- 01 JULY 2013 – 30 June 2014

- POSITION: Contact Centre Agent (NQF Level 4) INBOUND AND OUTBOUND

- DUTIES - Telesales - Answering incoming calls

- - Obtain client information -Verifying information

- - Providing information - Updating client information

- - Logging customer complaints/queries - Follow-ups

- - Invoicing - Client Liaison

- - Data Capturing

REFERENCES

Russel Morena

Times Media

Staff Training and Development

Cell no. 076-*******

Singisa Dingane

Old Mutual

Team Leader

Contact no: 061-*******

Contact this candidate