M

H Michael Harrison

PROFILE

Rising Sales professional

Expecting to climb the sales hierarchy.

C ONT AC T

adznrl@r.postjobfree.com

876-***-****

Kingston, Jamaica

E X P E R I E N C E

Purple Sales Solutions SDR & Marketing Research Analyst B2B sales outreach via phone and email to nurture and qualify leads. Leads Generation Analysis - identify and cultivate potential prospects. Harvest prospects data lists and monitored data quality. Spectrum VOIP & TaskDrive Sales Development Representative B2B sales outreach via phone and email to nurture and qualify leads. Employed consultative approach to assess customer needs and business challenges. Multi-channel touches (cold calls, email, social, etc.) on all leads. Built and managed accurate sales pipeline to maintain high volume of activity. Contacted prospective customers to uncover sales opportunities & percentages. Sutherland Global

Ibex Holdings

United Nations Assoc.

Sales & Technical Support Associate

Achieved monthly & quarterly sales targets. Top 2% of sales agents based on achieved KPIs. Resolved issues with systems, hardware and telephones quickly and accurately. Customer Service Associate / Quality Assurance Analyst Evaluate agents’ performance to ensure customers satisfaction. Provide training, feedback & coaching to the area of opportunities. Manage and respond to costumers’ request via email/phone. HUMANITARIAN COMMITTEE MEMBER

Established initiatives and projects to aid mandate of United Nations. Exceeded goals through effective humanitarian task prioritization. E D U C A T I O N

Univ. of Belgrade

MA Security Management

Univ. of WI (Mona)

Bachelor of Arts - History

E X P E R T I S E AWA R D S

Qualify Leads

Public Speaking

Customer Service Skills

Team Work Skills

Communication

Collaboration

Active Listening

List Generation

Prospect Data

Humanitarianism

Organization

Svet U Srbiji scholarship awardee 2010

Graduate scholarship to pursue Security Studies at University of Belgrade (Serbia)

Director’s Club Top Customer agent

Top 3 best agent in the whole floor for “CSAT”

(Customer satisfaction) best handling time and

“ACW” (After-call Work).

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