adznrh@r.postjobfree.com

202-***-****

RUFUS J. JOHNSON

ACCOMPLISHMENTS

Highly personable Senior Customer Support professional with over eleven years of experience in program management, records management, data entry, resolving customer issues, and improving overall customer satisfaction with medium and large firms. I am proficient at utilizing my ability to perform administrative and clerical functions to support the human resource department.

SKILLS & ABILITIES

Talent for identifying customer needs and presenting appropriate technical expertise in company product and service offerings.

Ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Expertise with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

PROFESSIONAL EXPERIENCE

HUMAN RESOURCES ASSISTANT, MRO

FEBRUARY 2023 – PRESENT

Managing the recruitment and hiring process.

Reviewing job templates and job requisitions for accuracy and compliance.

Posting current open job vacancies on various recruitment sites.

Developing interview and other recruitment documentation for hiring managers.

Participating in interviews as needed or requested.

Overseeing the offer of employment stage and follow-up hiring and onboarding process.

Performing day-to-day administration including enrollment, changes, and terminations in benefit and insurance systems.

Reconciling monthly benefits plans through eligibility, enrollment, premium, and audit reports.

Presenting benefits orientations to staff.

Responding to staff inquiries regarding compensation, leave, benefits and other HR related topics.

Coordinating the separation process and conduct exit meetings

Maintaining human resource information system records and reviewing them for accuracy.

Preparing personnel action forms, employee changes, and other documents pertaining to employment.

Responding to unemployment compensation claims and requests for employment and pay information.

Training new hires, support staff, supervisors, and managers on HR-related topics.

Maintaining training documentation and files and entering information in the appropriate systems.

Generating correspondence, administrative reports, and related documentation as assigned.

CUSTOMER SERVICE REPRESENTATIVE, DECO (HOWARD UNIVERSITY HOSPITAL)

November 2019- February 2023

Explains to patients and other entities the eligibility requirements, application process and verification requirements for applicable programs.

Schedule and maintain office conference room.

Monitor and update email listing directories.

Arranges and submits travel and invoice expense reports.

Facilitate the application process when appropriate for the patient by assisting the patient in completing the application, scheduling appointment interviews and obtaining required verifications.

Compose, draft, and distribute event email invitations to email listing directories.

Meticulously verifies customer documentation.

Utilize electronic filing to store confidential documentation.

Shred documentation no longer needed to maintain privacy.

Document pertinent patient information in the appropriate systems dictated by the health care facility and DECO.

Document account activity as required by DECO policies and procedures in order to support account dispositions.

Process large print jobs with different binding styles.

Determine potential eligibility for health care coverage in accordance to state/federal/local policies and procedures.

Monitor patient accounts to ensure appropriate processing timeframes are met.

Maintain confidentiality regarding patient’s health records and DECO business practices.

Conduct business in a manner that promotes the goals and objectives of DECO.

Submit accurate information so accounts can be billed appropriately.

Know and understand contents of the Employee Handbook.

Responsible for accurately documenting time record for all time worked and maintaining the work schedule as assigned.

Process Legal Paperwork.

Process Daily Mail.

HOME HEALTH COORDINATOR, THE CLEMENT FAMILY

August 2016 – November 2019

Ensure quality and safe home care services.

Coordinate curriculum and planning for patients learning and daily activities.

Schedule appointments and follow up appointments.

Submits reports on patient status on a weekly basis.

Prepare meals per diet order.

Report abnormalities to management.

Daily logging into the client’s journal of hourly activity.

Provides neat and orderly environment to patient.

Review case manager assignments when changes in plan of care are indicated.

Perform range of motion exercises as per instruction of therapist.

Coordinate various activities for client entertainment.

HOME HEALTH COORDINATOR, HOME INSTEAD SENIOR CARE

June 2013 – June 2016

Purchase supplies and initiates maintenance requests.

Maintain confidentiality in according’s with HIPPA rules and regulations.

Completed 100+ pages of documentation for Medicare, Medicaid, and private insurance providers.

Utilize proper body mechanics.

Insisted on distributing clients medicine and logging the hourly report in the system

Daily meals prepared for clients and teaching them how to be self-sufficient

Logging the client’s doctors appt and scheduling

Provide household activities as assigned as assigned meet required three hours in service quarterly, 12 hours annually.

GUEST SERVICE REPRESENTATIVE, WESTIN HOTEL

June 2010 to May 2013

Complete guest check-in, which includes assigning guests their room and giving them keys.

Uses a clear, courteous, and professional tone to greet customers.

Manage incoming calls regarding questions and reservations.

Resolve customer queries and complaints.

Closed all three shifts using the hotel standard policy

Store guest luggage, mail or personal belongs in our package room

Handled guest check out, included giving the guest their final bill and collecting payment

Provided directions to local attractions and dining

Phone coverage and helping guest at front desk

Advertise details of hotel amenities using creative posters

EDUCATION

HIGH SCHOOL DIPLOMA - JUNE 2007

STRONGSVILLE HIGH SCHOOL, STRONGSVILLE, OH

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