SIMONE THOMAS

**** ***** ***** *****, ******, VA 22079 Home 703-***-****

Mobile 703-***-**** Email: adznre@r.postjobfree.com

Summary

Have more than 25+ years of experience in the following areas, specialized as a subject matter expert (SME) in Configuration Management, Change Management, Release Management, Requirements Management Engineering, and Process Engineering, Additional proficiency includes Quality Assurance, and IV&V, and TIER III Support which in some cases included supporting IT modernization, by prioritizing, planning, and alignment with current and future goals/objectives, and understanding the overall infrastructure vulnerabilities. Positions held in IT support consist of: Project Management, Business/Technical Analyst, Information architecture specialist and Technical Lead positions.

Computer Skills

Languages

·Oracle SQLPLUS, PLSQL, Borland C++, PowerBuilder, Business Objects, Perl, scripting languages, Java, COBOL and JCL Utilities, ANTS, XML, javascript

Software/Hardware

·SQL Server Management Studio (SSMS), Altova xmlSpy, Oracle SQL Developer, Dreamweaver MX, Microsoft Office – Word, Excel, Access, PowerPoint, Microsoft Projects, Visio, Apache, IE, CVS/RCS, Harvest, Remedy, Doors, PVCS Version Manager & Tracker, Dimensions CM, RM and Serena Business Manager, Clear Case, Quality Center, and Mercury, Jboss, Apache/Tomcat 9.0 Web services, Serena ALM, ProSight, Sharepoint, Jenkins, Jira, and Visual Studio (IDE)

·Microsoft SQL Server 19, Microsoft Project Server, Red Hat Enterprise Linux (RHEL), Windows OS 16, AWS Cloud9

Experience

10/2019 – Present

Senior System Engineer, INNOVATIVE NETWORKING TECHNOLOGY

TIER III SUPPORT for Micro Focus ALM Suite, DHA (Defense Health Agency)

Currently, I provide Tier III support to SDD/Technology Support Branch (TSB) – Solution Delivery Division (SDD), which offers the highest level of technical skills to the organization. My duties mostly involved resolving customer issues that may result in a design change, enhancement, or bug fix that requires a software or hardware update to the Micro Focus ALM products. Supported MF Products consist of: Solution Business Manager (SBM), Dimensions RM (requirements management tool), Dimensions CM (configuration management), PVCS Version Manager, and ALM Quality Center (testing).

Activities consisted of, but not limited to, the following tasks.

·Provide Dimensions RM New User’s Training

·On-board the development community by implementing Dimensions CM based on given requirements

·Provide Implementation Plans for all upgrades/installs of Micro Focus (MF) productions.

·Configure the products in all 3 environments, Demo Train, Prod-Test, and Production – Go Live

·Work with end-users to develop workflows, change request processes, baselines and releases.

·Assist end-user in developing a full RTM – Requirements Traceability Matrix

·Develop and maintain SDD Contract Deliverables documentation: Application Software Maintenance Configuration, Application/Database Configuration and Change Logs, Configuration Management Plan, Patch Management Plan, Root Cause Analysis Reports, Continuity of Operations Plan (COOP), and Backup and Recovery Procedures

Perform annually Security Technical Implementation Guide (STIGS) for ALM application, network, and servers, to provide resolutions for all vulnerabilities in support of DISA (Defense Information Systems Agency).

10/2018 – 06/2019

Senior Configuration Management Specialist, MAXIMUS

Requirements/Helpdesk Support Lead for FTC, DHA, Unified Services Health Program

In supporting the transition of the USHP contract to Favor Tech Consulting (FTC), my responsibilities consist of capturing requirements for the Designated Providers and establishing a process/workflow for an undefined helpdesk system and developing a high-level Change management process.

Activities consisted of, but not limited to, the following tasks.

·Interacted with the business stakeholders and subject matter experts to understand their problems and needs.

·Gathered, documented, and analyzed the business need to create the business, Functional and technical requirements.

·Performed a Gap Analysis to assist the As Is State, Action Required to move forward and the Vision (Goal) state, where we want to be as far as tools, processes, and controlled items/deliverables.

·Created the Charter for the Control Advisory Board (CAB) and developed the Request for Change process/workflow to implement at Go Live.

·Started the process for Helpdesk tool selections and a simple Helpdesk process/workflow.

·Peer reviewed test cases and scripts.

05/2018 – 09/2018

Configuration Management Supervisor, ReMilnet

CM Lead in support of Global Combat Support System – Marine Corps

Performed configuration management and release engineering tasks to ensure new configuration management baseline operating parameters are documented, comply with standard configurations, and are logistically sustainable.

·Trained requirements engineers in the use of configuration management tools and the implementation of CM quality standards.

·Analyzed changes to product specifications to determine the effect on the current baseline/product.

·Determined and prepared documentation necessary for change control.

·Authorized the release drawings, schedules and system configuration changes specified by management and other functional groups through the Request for Change process.

·Operated the CM tools to support configuration identification, control, reporting and auditing.

·Identified and maintained configuration of all documentation.

·Tracked all problems found in production.

·Supported audits to verify that requirements of all baselines have been met.

·Formulated/reviewed proposed changes and validated that each CR has met all the appropriate requirements before board submissions.

·Collaborated with stakeholders to verify that changes are ready to seek board approval.

·Worked with PMs to resolve issues and help define needs for change request that could impede board approvals.

·Build and release final production package(s).

04/2017 – 02/2018

Principle Business Analyst- Engineer, ASRC Federal

Process and Tool Engineer, Lead

Responsible for administering and improving the use for both the SBM and Serena Dimensions Requirement Management (SDRM) tools in support of the business requirements engineering processes by striving to identify continuous improvements for IM clinical and business organizations at the Defense Health Agency (DHA).

·Developing automation/workflows at the enterprise-level between SBM and SDRM to assist the Business and Information managers/analysts achieve greater integration of clinical and business processes across the Military Health systems (MHS).

·Participating in the IT Reform/Rationalization efforts for MHS to cut cost and process time by standardizing requirements and prioritizing capability needs across services/components.

·Manage the system change request for business and IM requirements in SDRM.

·Build status and traceability reporting for trends to support the continuous improvement processes via dashboards in SBM/SDRM for various DHA working groups.

·Provide training to the IM managers and analysts on the SCR process using SDRM.

10/2013– 04/2017

Senior Technology Consultant, GDIT/ Hewlett Packard Enterprise Services

Serena Tools Technical Team Lead, Solutions

Responsible for providing CMS (Centers for Medicare/Medicaid Services), an enterprise solution for Requirements Engineering process and supporting IT infrastructure in the modernization initiatives.

·Main responsibility was to provide best practices/solutions and integration of Serena ALM suites to automate process workflows/orchestrations.

·Integrated Dimension CM and RM, Serena Business Manager (SBM), and Serena Deployment Automation (SDA) to provide CMS full traceability of change management for defects/incident/new functionality for every production release.

·Led a team of 6 to resolve helpdesk tickets ranging from providing access/provisioning to debugging build and automated deployment issues.

·Recommended best practices for automated tool implementation and usage.

·Supported agile deployments/release to multiple environments.

·Assisted in all phases of software systems programming applications.

·Assisted in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications.

·Evaluated new and existing software products.

·Maintained and administered SBM in Development, Test, and Production environments to include building SBM orchestrations.

·Managed and performed upgrades for Serena ALM.

08/2012-10/2013

Senior Principle Systems Engineer, Serena Software Inc.,

Bureau of Alcohol, Tobacco, Firearms & Explosives

As the Serena Consultant on Site main responsibilities comprised of providing solutions for Serena tool suites: Serena Business Manager, Dimensions CM and RM

·Established guidelines and solutions for the parallel development efforts.

·Assisted the Development community with establishing an Agile approach/solution/process for testing and deployment of ATF applications.

·Implemented the integration between Dimensions CM, RM, and SBM.

·Established a TRM (Traceability Requirements Matrix) to assist with ATF’s requirements engineering process.

·Created several configuration management and requirements templates to standardize procedures/processes, status reporting, and baselines.

10/2005-08/2012

Staff Consultant, Serena Software Inc.,

US Customs and Border Protection

As the Configuration Management Supervisor, led a team of 12 in management of configuration items for both mainframe and client server environments. Managed the change, implementation, and distribution of software packages into the Production environment.

·Conducted release planning/scheduling.

·Conducted builds and releases.

·Coordinated release acceptance testing/UAT.

·Coordinated release communications and preparation activities.

·Performed distribution and installation of software packages.

·Provided the upper management with status/information regarding release management quality and operations.

·Participated in release audits.

Other positions included the technical lead for Requirements Management Engineering and SME for CM Methodologies were:

·Installation of Dimensions RM software, patched, and updates.

·Configuration and design of Dimensions RM and maintaining the Oracle database instances.

·Performed Dimensions RM administrative activities.

·Trained and assisted clients in elicitation/prioritizing/analyzing requirements.

·Developed and maintained project management work breakdown structure for Serena products and Oracle implementation and upgrades.

·Developed standard lifecycle for requirements to assist in managing a single requirement from beginning to end.

·Reviewed, analyzed, and evaluated business systems and user needs.

·Documented requirements using both waterfall and agile methodologies.

·Provide technical solutions to complex configuration management problems for CBP organizational function areas.

·Participated on the Dimensions Change Control Board, Configuration Management/Requirements Working Groups.

·Provided configuration and requirements management assessments.

·Works with project managers, developers, and end users to ensure application designs meet business requirements.

Education

February, 1986

B.S., Computer Information Systems DeVry Institute of Technology

Certifications:

EDS Systems Engineering Development Program, SEI CMMI, and Six Sigma Qualified Specialist, ITIL V3 Foundation

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