Customer Success Team Member
Resume:
Dedicated Customer Success professional with knowledge of service
delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Work History
2023-02 -
2023-05
Director of Customer Success
MVMNT Software, Chicago, IL Remote
● Achieved sales goals and service targets by
cultivating and securing new customer relationships.
● Engaged in product training, demonstrations,
consumer awareness, branding, and acquisition
initiatives to raise awareness and revenues.
● Demonstrated products to show potential customers benefits and advantages and encourage purchases.
● Compiled and analyzed data into Salesforce to
determine approaches to improve sales and
performance.
● Held one-on-one meetings with customer success
team members to identify selling hurdles and offered insight into the best remedy.
● Managed accounts to retain existing relationships and grow share of business.
2020-08 -
2023-02
Diamond Desk Manager (Customer Success
Manager)
PCS Software, Houston, Texas
● Diamond Customers increase from 16 to 35
● Created Diamond Customer Onboarding Procedures
● Managed Highest Tiered (Diamond) Accounts
● Monitored metrics and developed actionable insights to improve efficiency and performance.
● Demonstrate New Products and Features for
customers
● Conducted training and mentored team members to
promote productivity, accuracy, and commitment to
friendly service.
● Full admin for multiple software tools (Salesforce, Monday.com, and Jira)
● Monthly calls on TMS roadmap, overall health,
Customer Projects
● Upgraded companies highest MRR customers
● 24/7 - 365 on call Support
● Developed and Managed Customer Portfolios
Contact
Address
Houston, Tx 77065
Phone
*******@*****.***
Skills
Coaching and mentoring
Account management
Sales management
Inter-department
collaboration
Staff mentoring & leadership
● Customer Experience Project team member
● Product Review Board Member
● Extended Leadership Team Member
2018-05 -
2020-08
Operations Manager/Dispatcher
Pinch Transport, HOUSTON
● Managed team of 35 drivers on average
● Respond to customer inquiries quickly via phone, email, or in-person
● Supervise [how many] part-time guest service agents
● Greet all customers with warm, friendly welcome
● Follow up on customer inquiries quickly and efficiently
● Train countless new hires, ensuring compliance with all regulations and standards
● Handle 150 inbound calls per week, answering
customer inquiries and resolving issues
● Recommend solutions to customer inquiries and
contribute to operational efficiency
● Dispatching drivers for pick-ups and deliveries
● Tracking drivers and equipment to facilitate the timely delivery of containers to their final destination
● Provided customers with information on services, rates, equipment availability and shipment status
2017-06 -
2018-05
Dispatcher/Customer Service Representative
Expedited Logistics Freight Services, Houston, Texas
● Dispatched multiple boards that consist of vans, pickup trucks, and multiple size flat beds, Hot shot boards
● Provided primary customer support to internal and external customers.
● Assigned appropriate drivers to delivery request based on truck size needs (van or tractor trailer)
● Addressed customer concerns and questions,
maintaining in-depth knowledge of company policies to minimize need to
● Redirect calls
● Updated account information to maintain customer records.
● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
2003-08 -
2007-05
Bachelor of Science: Computer Information Science
Barry University - Miami, FL
.
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