Erica Avrin https://www.linkedin.com/in/erica-avrin-work/

214-***-**** Allen, TX 75002

adznr1@r.postjobfree.com

Certified Process Engineer and ITIL Professional

A flexible, detailed oriented team player, with a track record of dedication and commitment, who learns quickly, is self-motivated and gets the job done. Extensive experience in process improvements, process implementation, quality, key performance indicators, availability, and service levels, system development lifecycle (SDLC), as well as business analysis, project management and technical writing.

CORE COMPETENCIES

Process Improvement Project Management Quality Assurance People Management Business Analysis

Cross-functional Collaboration Problem Management Organizational Leadership and Training

PROFESSIONAL EXPERIENCE

US Anesthesia Partners Jan 2023 - Current

Process Improvement Manager

Working across all Regions in the organization in USAP gathering project requirements and specifications along with creating future state for automation and improvement of processes.

Gathering current state through Task Manager to creating current state maps.

Developing ETM, Vendor and Automation requirements for improvement projects to increase productivity, remove rework, and reduce cost.

Working with Developers and Vendors to improve processes by documenting and following Automated Future State including creating Test Case Scenarios to ensure processes are working and addressing failures with solutions.

Gainwell Technologies Sept 2021 – Jan 2023

Sr. Business Analyst

Working across all areas of the organization in Gainwell for the State of Tennessee contract to gather and document project requirements, specifications, and risks for the project, as well as creating and documenting current and future state processes.

Created process maps for the Provider Enrollment and Financial Departments to provide process standardization and a knowledge base across the company.

Worked across the company with all levels of management conducting meetings, documenting business requirements for technical processes between TennCare Providers and Gainwell Technologies for Provider Trading Partner Set Ups while fulfilling contractual agreements to the state of Tennessee.

Onboarded new Business Analysts, ensuring they have access and knowledge with all systems and understood the process of gathering requirements, hosting/attending meetings, time keeping, etc. as well as an understanding of the company and job position.

Texas Health Resources/Southwestern Health Resources

Process Improvement Analyst Apr 2018 – Aug 2021

Demonstrated Process Improvement Facilitation, as well as Project Management, across Accountable Care Organization Healthcare Networks. Created and implemented Six Sigma Process Training and was the go-to for leadership in the development of the process improvement lifecycle for Texas Health Resources. Utilized Six Sigma Green Belt skills to increase performance for Network Priority Measures per CMS Guidelines.

Facilitated Process Improvement Projects across the Physician Network Group for Texas Health Resources and UT Southwestern Primary Care Providers increasing Patient Care to meet Target Goals for CMS Guidelines.

Mentored new team members working toward their Green Belt Certifications on developing Quality Improvement

Conducted Training classes on Process Improvement and Six Sigma for Practice Managers of Physician Offices.

Increased Hypertension Patient Compliance from 56% to 82% in UT Southwestern Primary Care Physician Offices meeting contractual obligations for Accountable Care Organizations (ACO’s) for 2018.

Increased Patients receiving Breast Cancer Screenings from 71% to 85%, in Texas Health Resources Primary Care Physician Offices, reaching targeted goals and meeting contractual obligations for ACO’s for 2019.

Utilized Six Sigma Methodology to implement improvements across the Primary Care and Specialty Organizations for UT Southwestern and Texas Health Resources.

Created standardized reporting from Power BI for all Physician Metrics for Quality Measures and Patient Centered Medical Homes (PCMH) to help determine improvements needed across the organization.

DaVita Rx, Coppell, Texas

Process Engineer, Supervisor/Manager Oct 2013 – Feb 2018

Demonstrated advanced leadership, communication, analytical and decision-making skills on a consistent basis. Created and implemented process improvements, as well as effectively lead teams through the Process Improvement Lifecycle. Sought out by Chief Operations Officer to create and implement a Reliability/Problem Management Program.

Established trended data, from root cause, corrective/preventative action (CAPA) analysis and provided results, with recommendations for improvements.

Implemented a streamlined, new process for the Insurance Prior Authorizations (PA) Department to decrease the (PA’s) wait time from 8 days to an up-to-date status.

Established a new daily dose process in Clinical Operations, which reduced staff from 43 employees to 33, while increasing productivity from 2 calls per hour to 3 calls per hour.

Led a “Transitions in Care” project to address patient’s multiple call complaints, resulting in a process that combined calls to patients into one call, better utilizing employees/patient’s time and increasing customer satisfaction, adherence to medications and retention.

Collaborated with departments across the organization to value stream processes and justify the cost of work by conducting time studies, conceptualizing, and implementing improvement recommendations, providing failure mode and risk analysis, (FMEA) training, as well as audit and control procedures after implementation.

Partnered with Compliance and Pharmacy Practice for the State Board of Pharmacy audits by managing and ensuring standard operating policies and procedures.

Supervised the Quality Process Improvement Team comprised of 12 to 15 employees. Performed all areas of management including recruiting, hiring/firing, performance improvement coaching and counseling, and allocation of work tasks for maximum productivity.

Improved recruiting and employee satisfaction/retention to 95% with a new initiative to develop a career progression for the Quality Process Improvement Department.

Health Management Systems, Irving, Texas

Project Manager 2010 – 2013

Managed projects for Business Intelligence (BI) tools implementing Key Performance Indicators (KPI’s) and driving organizational decisions while coordinating with all levels of management. Managed the Development Team for the BI Tool including gathering requirements, recruiting, performance coaching, and allocation of work.

Identified and resolved an overlap in licensing between Business Intelligence tool and Salesforce, resulting in a savings of $50K.

Generated $20K in savings while completing Six Sigma Certification Project, removing rework, creating, and improving processes which resulted in client satisfaction and contract renewals.

Developed a user manual and served as the Subject Matter Expert answering questions and training up to 300 new users on BI Tools functionality.

Created presentations and performed public speaking engagements to audiences from 20 to 250 associates, which increased users from 30 to over 300 within six months.

Health Management Systems, Irving, Texas

Quality Supervisor 2008 - 2010

Managed the Corporate Quality Assurance Team allocating work, hiring/firing, maintaining work standards, and coaching for employee performance improvement. Ensured the alignment between the business and the client specifications guaranteeing timely submission of deliverables.

EDUCATION

University of North Texas – Bachelor of Science

CERTIFICATION/TECHNICAL ACUMEN

Certified Six Sigma Green Belt – Acuity: 2012

ITIL Foundations in Service Management V2 and V3 – Pink: 2006, 2007

Business Process Management, UI Task Capture, Application Lifecycle Management (ALM)

Microsoft Office Applications (Project, Outlook, Word, Excel, Access, Visio, PowerPoint)

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