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Real Estate Customer Service

Location:
Cairo, Cairo Governorate, Egypt
Salary:
5000
Posted:
September 12, 2023

Contact this candidate

Resume:

Kareem Baiumy

Sales Team lead

Tel. +20-111*******

adznr0@r.postjobfree.com

Car/driving license

LinkedIn: https://www.linkedin.com/in/kareem-baiumy-8420956a

Summary of Qualifications

A bright talented sales caliber, and self- motivated individual, who has excellent organizational skills, highly efficient and has a good eye for details; a quick learner who can absorb new ideas and can communicate clearly and effectively. Problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen.

Now looking for a suitable position at an ambitious company.

Work Experience

Sales

Team Lead

Al Mothalath Al aqary JAN 2023 - Present

Roots Real Estate NOV 2022 – JAN 2023

Job Role:

Operating sales team and learning soft, sales and personal skills, handling negative situations for B2B and B2C.

Responsible for conducting interviews and hiring real estate sales staff.

Develop and implement training programs that teach sales agents how to get customers, negotiate real estate deals, acquire financing, and properly fill out sale paperwork.

Suggesting good timings for exploring marketing campaigns with the marketing department.

Clarify critical contracts terms.

Experience in keeping the agents motivated to close sales. by setting weekly, monthly, and annual goals for the agents to work towards, and tracking these goals by meeting with agents on a regular basis.

Conduct team meetings and offer advice and incentives for agents to achieve goals.

Propose new selling points, developing inside and outside Middle east.

Maintain relationships with repeat clients to keep them satisfied and promote future business opportunities and referrals.

Responsible for administrative duties like preparing employee payroll and budget reports, marketing, and planning open houses and other events that help develop sales leads for their office.

Meet with clients who need specialized attention or who are experiencing a difficult situation. They also assist sales agents who need guidance with client meetings and communication.

Spend time researching new housing regulations and legislation that affects their sales office. They also travel to attend industry meetings, seminars, and conferences to expand their industry knowledge and develop professional networks.

Courses

English conversation course – CTC academy

ICDL – AIU Ain Shams University - certified

Microsoft Office – IT center – Faculty of Law

TTT (Training the Trainee) Certified

Egyptian federation of rescue and lifeguard

Work Experience

Sales

Senior Sales

RED Real Estate – July 2022 – NOV 2022

One of the best hunted opportunities, dealing with the biggest names with the widest exposure in the real estate market, led by professional talented leaders who extracted the best skills in me to handle new challenges with success.

Job role:

Identifying new customers via networking, cold calling, and other lead generation techniques.

Supervising the tasks of all the Sales Executive in the team.

Handling problems and issues as and when they arise.

Setting and meeting sales revenue targets.

Maintaining a healthy relationship with the existing and new clients.

Developing and planning various sales activities.

Assisting Human Resource department in hiring new employees.

Gathering and analyzing all the sales-related data.

Maintaining an accurate record of total closed sale deals.

Preparing regular sales reports and presenting them to the higher management.

Recommending sales improvement strategies and giving advice to the sales team.

Research on competitors' products, prices, and their marketing insights.

Documenting all the aspects of sales team activities.

Sales

Senior Sales

Alayqouna for Real estate – SEP 2021 – JUL 2022

A different step by entering real estate world, got promoted from med-level to senior along this journey,

sales soft skills and heavy training were the main reason to become a professional talented Real estate sales specialist.

Job Role:

Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.

Interview clients to determine what kinds of properties they are seeking.

Visit properties to assess them before showing them to clients.

Prepare presentations and company profile before client meetings.

Coordinate property closings, overseeing signing of documents and funds installments.

Follow up with all new clients and offer them what they are looking for.

Follow up with brokers for new leads and was meant to have an exclusive project to work on especially in primary sector.

Create and update database for clients.

Perform comparative market analysis for the other developers, and for new brokers, and clients.

Prepare the necessary paperwork (contracts, leases, deeds, closing statements etc.).

Determine clients’ needs and financial abilities to propose the unit that suits them.

Responsible for leading the marketing team with my own ideas and best catchy new competitive ideas to hunt best client’s quality and follow up with all marketing details with marketing team.

Dealing with clients outside of Egypt, especially in GCC area, which add a global experience for my path.

Work Experience

Operations

Operations Team lead

Bigo, Hello You, IMO, and Likee applications - OCT 2020 – DEC 2021

Job role:

Leading all shifts for pending cases and agents’ distribution around high-volume cases, perfect decisions banning and inquires.

Managing the day-to-day activities of the team.

Motivating the team to achieve organizational goals.

Developing and implementing a timeline to achieve targets.

Delegating tasks to team members.

Conducting training of team members to maximize their potential.

Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

Conducting quarterly performance reviews.

Contributing to the growth of the company through a successful team.

Creating a pleasant working environment that inspires the team.

Work Experience

Operations

Business Operations Specialist

Bigo application - MAR 2020 – OCT 2020

Job role:

Monitoring and managing agency’s performance.

Monitoring and quality checking of the broadcasters’ live

streams.

Working on new ideas to attract more daily users for the application.

Working on events that could be done to increase the revenue.

Auditions for the new broadcasters to become signed.

Work Experience

Customer Service/Account manager

Customer support (Remotely) / Operations trainer

Xceed (Maghrabi & SS sports & Mastercard accounts) – SEP 2017 – NOV 2019

TTT (Training the trainer) building up trainees to be certainly qualified with the knowledge base and soft skills.

Job role:

Dealing with customers in solving problems concerning shipping delays and special requests under pressure, while keeping a qualified performance with the customer to achieve the target in a timely manner.

Working on Magento application with excel.

Chatting and e-mailing in a formal way.

Keeping up with Aramex Company.

Choosing the best time to survey customers.

Working with Zendesk application

Work Experience

Customer Service/Account manager

Travel Consultant (Online)

Travel Group Holding - NOV 2019 – MAR 2020

Job role:

Managing accommodation and flight services for clients and passengers in a reliable fast way; professional mindset to handle emergency cases such as level 3.

Dealing with many different websites like Travel One Group, Labbaika, Travel United, Travel IT Group, Tazkarati, Hayatukom to handle all subjects for B2B and B2C Trustworthy and energetic conversation with the costumers to assure a successful communication.

Handling all travel and hotel services.

Created and sold offers and packages.

Work Experience

Athletic

Lifeguard Lead

El- Khalda Petroleum Company - MAY 2015 – SEP 2016

Job role:

General supervision and safety of patrons of an aquatic facility by preventing and responding to emergencies, able to give advice on water safety to patrons, conduct swift water rescues and control unruly behavior if necessary.

Working at the beach raised my personal responsibility to a higher standard, concerning the safety of guests.

Collaborating with the security director, businessmen and governors to provide general security.

Explaining and enforcing rules, regulations, and policies to ensure the safety of patrons.

The ability to work in bad weather conditions.

Overseeing activities at an aquatic facility.

Assisting with swimming lessons.

Monitoring designated areas to recognize signs of danger.

Warning swimmers regarding unsafe situations.

Maintaining order in swimming areas.

Responding to emergencies and rescuing swimmers in danger of drowning.

Performing first aid procedures.

Maintaining cleanliness and orderliness of all areas.

Maintaining records and reports.

Athletic

Swimming trainer

El Nasr Club, Heliopolis, JUN 2013 – SEP 2015

Job role:

Teaching the players all skills and techniques needed starting from beginner to professional level.

Achievements:

Enhancing swimmers to be familiar with all soft skills and swimming methods to fully perform excellent.

Upgraded to train top athletes and teams.

Work Experience

Sales

Sales representative

Amer Group, Porto Cairo - JUN 2012 – MAR 2013

Job role:

Contribute with the sale and rent of various properties at Porto Cairo, achieving a monthly target and following up with clients in all the details concerning the property including designs and finishing.

Experience in sales.

Understanding the sales process and dynamics.

A commitment to excellent customer service.

Excellent written and verbal communication skills.

Superb interpersonal skills, including the ability to quickly provide reports to both customers and suppliers.

Analyze property's availability by proper research and adding information on excel.

Usage of Microsoft applications including Word, Excel, and Outlook in sales matters

Able to work sufficiently in a fast-paced environment.

Work Experience

Customer Service

Food Service Assistant

Johnny Carino's (Amer Group). Heliopolis, JAN 2010 – JUN 2012

Job role:

Perform routine food service activities related to the setting up of serving areas and the serving of food to students and staff; perform cashiering duties.

Follow established recipes to prepare menu items.

Serve customers in a fast, efficient, and friendly manner.

Follow guidelines to ensure correct serving temperatures and adequate portion control.

Provide customers with information regarding food ingredients, availability, and pricing.

Escalate customer concerns and complaints to management.

Assist customers with paying for products.

Activities

Assistant Pharmacist at Bashir Pharmacy. JUNE 2006 – DEC 2009

Heliopolis,

Operating the cash register, handling money transactions, answering phone calls, and doing critical tasks at the pharmacy, while assisting licensed pharmacists with selling and preparing medication for patients.

Create new and maintain old patients' profiles.

Stock and take inventory of prescription and over the counter medications.

Clean pharmacy equipment, help with the maintenance of equipment and supplies.

Manage the cash register.

Freelancing

Real estate Sales

Med-level Sales representative

AUG 2020 – SEP 2021

Excellent fruitful direct communication with all developers extracted full deal closures, a huge connections inventory for developers and customers.

Working on new capital city – Ela'menial – New Cairo – 6 October – Elsheikh Zayed and Alain elsokhna.

Primary and resale units.

Analyst the best service for client and best location.

Follow up with all clients.

Work Achievements

Top achiever for 3 quarters at Al Ayqouna Real estate in 2021

Top achiever for 3 quarters at BIGO Co. in 2020

Got promoted in 10 days and certified at BIGO Co. for best performance & quality in 2020.

Best performer as a moderator and operations for 2 quarters at BIGO Co. in 2020

Set up successful.

project of a street food cart, and it made.

300% profit in 2009

Personal Achievements

Rank 4 in Taekwondo for Egypt Republic in 2007

Rank 1 for Dolphin swimming for Egypt Republic in 2009

Rank 1 for best lifeguard for in Mars Matrouh & North coast in 2015

3 times as one of the best 10 ranked in running marathons in 201*-****-****

Best 3 captains in Careem service in 2017

Interpersonal

Skills

Detailed Oriented

Time Management

Team player

Communication and Interpersonal Skills

Adaptability

Self-Motivated

Presentation Skills

Work under stress

Very dynamic

Interactive

Extrovert

Sociable

Excellent in guessing nature compass, imp for real estate industry.

Tech. Skills

Excellent Microsoft Excel.

Excellent Microsoft PowerPoint.

Excellent English Spoken and written.

Fluent Arabic spoken and written.

Good Dutch Spoken and written.



Contact this candidate