Rahatul Islam

* ******* *****,***-***, A*B *A*,St.johns, NL, Canada

Email: adznpx@r.postjobfree.com

Mobile: +1-709-***-****, Visa Type- OWP

AVAILABILITY

Monday Tuesday Wednesday Thursday Friday Saturday Sunday Anytime Anytime Anytime Anytime Anytime Anytime Anytime CORE PROFESSIONAL COMPETENCIES

Sales

Customer Service

Purchase

Cash Management

Time management

Team player

Microsoft Office & ERP

Multitasking

PROFESSIONAL EXPERIENCE

Customer Service Manager, Midland Bank Limited Dhaka, Bangladesh October-2013 to July-2023

To achieved Assets and Liability target.

To ensure High Quality service to Customers.

Handle customer feedback and complaints efficiently.

To ensure one stop service for customers and monitor that customers are not routed to different desks.

Ensure an environment where the Customer service officer &/Teller can operate as a tem demonstrating the values of the Bank.

To communicate with customer and potential customers for sales opportunities & Cross sell retail & SME Product.

Keep up to date market information & to ensure cost minimization and maximize branch profitability.

To holding branch security items & Branch vault room & ATM Booth Key.

I was a customer service manager (Front & BMLCO) as well as Manager Operations of branch & look after the entire affairs of the banking operational activities of the branch. Customer service & Shift Supervisors, Coffee Bean & Tea Dhaka, Bangladesh Jan-2012 to july-2013

Grinding coffee beans and measuring out the right amount for each drink.

Steaming milk to create the perfect texture and temperature for each drink.

Maintaining a clean and organized workstation, including cleaning the espresso machine and other equipment.

Handling Cash And Card transaction and making change & Balancing the cash register at the end of their shift.

Handling customer complaints and resolving issues.

Tracking inventory and ordering supplies as needed.

Managing employee schedules and handling time off requests. Sales Associate, Prince Bazar Dhaka, Bangladesh Aug-2010 to Dec-2011

Helping customers with any queries, resolving customer complaints

Ensure sales of monthly targeted products

Removing goods from the shelves which are past their sell-by date

Stacking the shelves and display areas, including fridges and freezers

Making sure that stock is rotated, putting goods with the earliest sell-by dates to the front

Making sure that fridges and freezers are at the correct temperature

Issue bills and accept payment with cash or card EDUCATION AND PROFESSIONAL DEVELOPMENT

Master of Business Administration (Finance); State University of Bangladesh; 2014 Bachelor of Business Administration (Finance); University Of Liberal Arts Bangladesh; 2013 TRAININGS

BARISTA BASICS, NORTH END coffee roasters, Dhaka, Bangladesh; 2023

Supplier Relationship Management, Mind Mappers, Dhaka, Bangladesh; 2021

Leadership Development Program; Excel Educational Centre, Dhaka, Bangladesh; 2015 COMPUTER SKILLS

MS Office, excel, ERP, Photoshop, Illustrator.

REF: Sk Saikat Mahmud A.H.M Gazzali

Manager, Prince Bazar, Dhaka, Bangladesh Branch Manager,Midland Bank,Dhaka,Bangladesh Email: adznpx@r.postjobfree.com Email: adznpx@r.postjobfree.com Mobile: +880********** Mobile: +880**********

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