Dayri Turro

Hialeah, FL *****

adznnq@r.postjobfree.com

+1-305-***-****

Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Maximus Call Center - Remote

February 2023 to April 2023

Answer to customer request

Assist renewing applications for Medicaid

Assist customers in enrollments for Medicaid and QHP, MCO and Dental plans shop. Outbound Customer Service Representative

Papa - Miami, FL

November 2022 to January 2023

• Working with patients and their health insurance plans to verify coverage for benefits.

• Calling out customers to get them enrolled in the benefits their health insurance had to offer.

• Working with health insurances and member information

• Giving the best cust service to all the members

Customer Service Representative

Frontline Call Center

June 2020 to October 2022

ONE HEALTH PORT: Working with providers offices, helping them with attestation process and gaining access to the health insurances websites to verify patients info. Answer calls, attend to customers inquiries, entry data

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Scheduled reservations for customers

• Created customer appointments

• Operated the live chat

• Wrote call center scripts

Driver

Uber - Miami, FL

January 2017 to August 2019

Maintained clean safety record with no accidents or incidents. Transported clients to their destinations, safely and on-time. Planned optimal routes to minimize delays and maximize time efficiency. Achieved consistently high customer scores due to exceptional service. Inspected vehicle before and after every trip to assess performance and maintenance requirements. Manager

Ooh La La Salon & Spa - Miami, FL

July 2015 to April 2016

Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms. Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.

Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.

Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability.

Nail Technician

Love Nails & Spa - Miami, FL

June 2014 to May 2015

Gave over 20 daily customers gel, acrylic and natural manicures. Kept 2 work areas clean and neat, sanitized surfaces and equipment and swept up debris. Made over 10 daily customer appointments and updated master schedule using office. Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.

Improved customer satisfaction by finding creative solutions to problems. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Office Manager's Assistant

Rooms To Go Inc - Miami, FL

January 2014 to August 2014

Coordinated office activities and operations to secure efficiency and compliance with company policies. Automated office operations to manage client correspondence, record tracking and data communications.

Streamlined back office services for clients to promote proper functionality and positive user experience. Handled supply purchases and inventory management for office operations and equipment maintenance.

Attend customers over the phone and helped them with purchase, credit and information Education

College in Patient Care Technician

Compu-Med Vocational Careers Corp - Miami, FL

September 2020 to Present

High school diploma

Skills

• Data entry

Report writing

Event coordination

Accounts payable and receivable

Organization

Relationship development

Communications

Administrative support

Business operations

Inventory management

Customer service

Retail sales customer service

Shipping and receiving understanding

Bilingual (english/spanish)

• Customer service

• Spanish

• English

• Typing

• Accounting

• QuickBooks

• Medical terminology

• Bookkeeping

• HIPAA

• SharePoint

• Continuous improvement

• Customer support

• LAN

• Windows

• Live Chat

• SSO

Additional Information

• Slack

• Teams

• Zoom

• Five9

• InContact

• CxPhone

• UKG

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