TRACEY CHAFFIN

**** ****** ***, *** *****, CA ***04

Phone: 619-***-****

Email: adznn3@r.postjobfree.com

Objective

TBD

Ability Summary

• 10 years successful experience in collection and skip trace for commercial, financial and medical institutions

• Strong organizational and analytical skills with attention to detail while handling several tasks and responsibilities

• Excellent verbal and written communication skills

• Able to deal with many types of personalities with professionalism

• Ability to work within a team and to foster teamwork or supervision

• Maintain responsibility for following FDCPA policies and always work towards promoting best practices while adhering to specified parameters for portfolios

• Daily maintaining up-to-date record of collection activity, audit accounts and analyze credit reports

• Good problem- solving and time management skills

• Have the ability to grasp new ideas and integrate them desired results

• Able to lead others in high demand situations. I'm able to prioritize and operate proactively Employment History

08/2017 - 01/2022 Warehouse Associate

Saddle Creek Logistics, San Diego, CA

Coordinate returns clerk activities with warehouse management and fulfillment center. Process returns of unordered and non-saleable merchandise. Process and code all returns. Inspect and verify products and merchandize worth returning back into inventory. Verify and inspect all forms, reports and records relating to product returns. Inspect and reconcile quantities returned with that of the returns forms and documents. Ensure customer satisfaction through handling of product returns and exchanges. Maintain and manage a database of all product returns and exchanges. Adhere to and comply with corporate standards and procedures in handling returns. 08/2014 - 10/2015 Collection Specialist

Absolute Collections Corp, San Diego, CA

Stays current with changes and Industry trends. Collected past due balances and recovery of bad payments. Worked volume of accounts daily prioritizing, skip tracing, organizing and managing time wisely. Responds to customers to meet their needs effectively and timely. Always courteous and helpful demonstrating enthusiasm and persistence while suggesting ideas, discovers new and better ways of accomplishing goals. Daily high volume of outbound calls and record keeping on all collection activities.

12/2002 - 06/2011 Senior Collection Specialist

Sages Company, San Diego, CA

Stays current with changes and Industry trends. Collected past due balances and recovery of bad payments. Worked volume of accounts daily prioritizing, skip tracing, organizing and managing time wisely. Responds to customers to meet their needs effectively and timely. Always courteous and helpful demonstrating enthusiasm and persistence while suggesting ideas, discovers new and better ways of accomplishing goals. Daily high volume of outbound calls and record keeping on all collection activities.

02/1999 - 03/2002 Collection Specialist

Scott & Associates Law Firm, Los Angeles, CA

Selected Daily collection of funds on delinquent accounts and document all collection activities. Used spreadsheets on selected accounts. Trained new employees on how to successfully negotiate deals.

Recover NFS' payments and set accounts on a selected plan schedule. Followed FDCPA regulations and parameters on all Commercial business accounts for clients.

Made 100 calls daily.

06/1998 - 01/1999 Collection Representative

SCS, Inc, Buffalo, NY

Implemented FDCPA regulations on consumer accounts. Examined and evaluated credit reports. Utilized various skip tracing techniques on accounts. Daily documentation on collection activities. Used strong verbal communication skills to resolve delinquent accounts following company parameters. Additional Comments I have the ability to grasp new ideas and integrate them into in to desired results. Able to lead others in high demand situations. I'm able to prioritize and operate proactively. Education History

General Education

2 Years at College or a Technical or Vocational School University of Buffalo, Buffalo, NY

Honors & Activities

FDCPA certified, Windows 2005 & DOS

Additional Information

I have the ability to grasp new ideas and integrate them into into desired results. Able to lead others in high demand situations. Im able to prioritize and operate proactively.