Linda Cormier

P.O. Box ****, South Windsor, CT **074

Phone: 860-***-**** E-Mail: adznn2@r.postjobfree.com Professional Profile

I am a highly enthusiastic, dedicated, flexible and hardworking individual with the drive to succeed in anything and everything; strong ability to adapt to new settings; a team player with an upbeat positive attitude; always motivated to go the extra mile to maintain a high level of excellence and professionalism. Calm under pressure with superb trouble shooting skills to ensure that customer needs are met to their. satisfaction. Always willing and excited to learn new uncharted territories.

Experience

01/22- Present

Suburban Propane, South Windsor Service Coordinator Responsibilities

• Plan, schedule and log daily installations, repairs, and service work to maximize billable time and meet productivity goals.

• Order Parts for technicians through the B2B System.

• Applied for Permits, Scheduled / Coordinate Permit Inspections

• Fuel Billing and Crediting

• Implement Service Technician dispatch from multiple locations, maintain on-call schedules, prepare, assign and process work orders.

• Maintain job folders and related documentation.

• Been known to roll up my sleeve and work out in the field with the techs if short staff just to get the job done for customers in a time fashion.

• Ensure that Company and Government safety, policy and regulatory standards are met.

• Answer customer inquiries and provide superior customer service. ACCOMPLISHMENTS TO DATE

• Developed a System Process for technicians to view daily upcoming work orders for materials needed to be ordered prior to job installations.

• Maintained Service of all Technician & Bobtail Delivery Trucks such as preventative maintenance thru Corporate Fleet Services ARI System.

• Back up to Office Accounting and Assist Office Manager in daily/monthly reports.

• Been known to roll up my sleeve and work out in the field with the techs if short staff, just to get the job done for customers in a time fashion.

• Acted as Service Coordinator for the Belchertown MA office for 4 months until recruitment was hired.

• Trained new service coordinator

01/2021 - 1/2022

Engineered Building Products Inc. Bloomfield Administrative Revamped the computer shared drive, created workflow charts and office procedures for all departments needed for the AISC audit. Trained staff in Blue Beam Studio Contract Management. Maintain project documents by downloading all incoming bid invites, Liaison between general contractors and estimating team. Support for the estimating team in bid proposal process as well as estimating entry.

04/2017 - 12/2020

United Steel Inc., East Hartford, CT - Administrative Estimating Sales Contracts Public Notary

Administrative Assistant to the President/CEO, Vice President of Estimating and Sales, Chief Estimator and Estimating Team of 10+ individuals.

Notified Estimating Team of current project information by maintaining Bid List. Downloaded plans/ specification / addendums to ensure accurate estimating of all projects. Provided supporting documents such as financial reports, safety reports and certifications for Bid Proposals.

Managed time sensitive contracts for CEO’s review. Incorporated all indicated comments for final execution of all contracts. This included working with the following departments: Estimating, Project Managements, Safety, Finance, Corporate Attorney, Surety Company, Insurance Agent and General Contractors.

Processed annual pre-qualification to ensure and maintain company eligibility to bid Public and Private projects. The pre-qualifications were with the following:

* Connecticut Department of Administrative Services

* Massachusetts Division of Capital Asset Management * General Contractors 2

Accomplishments that Improved United Steel’s efficiency:

• Self taught and implemented a company wide, multi user electronic contract reviewing system.

• Certified United Steel’s General Contracting Division for the first time in the company’s history, to conduct business with Massachusetts Division of Capital Asset Management.

• Obtained certification as Public Notary with the State of Connecticut. Experience

06/2014 – 02/2017

Simoniz USA, Bolton / Rocky Hill, CT – Customer Service / Logistics Administrative Assistant

Scheduled delivery appointments with customers. Coordinated delivery routes with drivers, assuring scheduled appointment where upheld. Followed up with shipping, sale representatives and customers, in resolving issues and communicate information regarding orders. Also, ran quality audit on customer file database to assure accuracy of information. Maintained all DOT Inspection Reports and Driver Logs on a daily Basis. Printed work orders for warehouse manager.

Processed orders received and products returned, assuring proper customer credits. Reviewed all co- workers printed work orders for accuracy. Provided feedback to the company regarding service failures or customer concerns. Partnered with Sales Department to meet/exceed the customer’s service expectations. Received and verified customer complaints to resolve them and inform customers of resolution.

Printed work orders for warehouse manager. Scheduled delivery appointments with customers. Coordinated delivery routes with drivers, assuring scheduled appointments were upheld. Followed up with shipping, sales reps and customers, in resolving issues and communicate information regarding orders. Also, ran quality audit on customer file database to assure accuracy of information. Maintained all DOT Inspection Reports and Driver logs on a daily bases.

3

06/2011 - 05/2014

CPR Training Professionals, LLC, South Windsor, CT - Office Assistant Class Coordinator AHA BLS CPR Certified

As a Certified Instructor for the American Heart Association, I instructed classes for the Basic Life Support for the Healthcare Provider and CPR / First Aid Classes. Provided testing and evaluation skills needed to award certifications. Assisted in State of Connecticut EMT examinations as a simulated patient. Provided office assistance, which included maintaining client information and processing, printing and mailing American Heart Association Certification Cards, Adding CPR Training Professionals calendar of classes onto the American Heart Association website.

09/2007- 12/2013

Jay’s Landscaping, LLC, South Windsor, CT - Office Assistant Reviewed in detail all landscaping plans to prepare for plant price quoting. Assisted in all office duties on an as needed basis, such as answering of phone, customer service, invoicing and payroll input.

1998 -2007

Stay at Home Mom

Raised my family, maintained household finances and cared for elderly parents.

1996 - 1998

AMK Welding / Dynamic Materials Corporation, South Windsor, CT - Office Manager

Conducted analysis to address the issues of office automation into the world of computers, which let to direct interface with the out-of-state parent company. Provided on site training in educating office staff with new software and computers. Monitored/updated multiple databases to keep track of all shop employees’ welding certification1992-1996

Connecticut Housing Finance Authority, Rocky Hill, CT - Foreclosure Specialist Processed all foreclosures of single-family non-performing mortgage loans. Worked in coordinating with mortgage services, attorneys and contractors to 4

complete foreclosures. Also assisted with the Emergency Mortgage Assistance Program.

1992-1996

Connecticut Housing Finance Authority, Rocky Hill, CT - Foreclosure Specialist Processed all foreclosures of single-family non-performing mortgage loans. Worked in coordinating with mortgage services, attorneys and contractors to complete foreclosures. Also assisted with the Emergency Mortgage Assistance Program.

1983-1991

New Hampshire Insurance Company, Wethersfield, CT - Policy Typist to Systems Coordinator/IT Department.

Started out as a policy typist and worked my way up to becoming IT support. Installation and de- installation of insurance software provided to insurance agencies. Educated and supported company employees and insurance agents of any new software.

1978 - 1993

Hartford Probate Court, Hartford, CT - Clerk

Worked in the Records Room. Recorded and microfilmed all estate, wills, conservatorship and adoption legal paperwork. Prepared court-hearing documents.

Education

Graduate of South Catholic High School, Hartford, CT. 1997-1982 American Heart Association BLS CPR Instructor 2011

Skills

Strong organizational skills.

Fast Learner and adaptable. Work effectively and efficiently. Excellent Client Relations . Computer Savvy.

Flexible schedule.

Courteous demeanor.

References

References along with letters of recommendations, available upon request. 5

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