SYLVIA WAWERU, MBA

Scrum Master/Product Owner

Frisco, Texas 913-***-**** adznm8@r.postjobfree.com

SUMMARY

Certified Scrum Master/Product Owner with a passion for Agile methodologies and a proven track record of leading cross-functional teams to successful product deliveries. 5 years of experience as a Scrum Master in Healthcare IT and Software Development. Proficient in Scrum, Kanban, JIRA. Proven track record of optimizing team velocity and project outcomes. Exceptional communication and coaching skills to foster team collaboration. Adept at building and maintaining positive relationships with stakeholders, promoting teamwork and continuous improvement, and fostering an environment that supports innovation and high- performance. Committed to ensuring that the Scrum framework is understood and followed, and to delivering value to customers through effective and collaborative product development. AREAS OF EXPERTISE

Agile Methodologies

Team Facilitation

Team Coaching

Relentless Improvement

Stakeholder Management

Continuous Improvement

Scaled Agile Framework

Scrum

Kanban

JIRA

Confluence

Lean-Agile

CAREER HIGHLIGHTS

Efficiency Increase: Improved team performance by 20% through the successful implementation of Scrum and coaching on Agile practices.

Delivery Time: Reduced delivery time by 5% through the removal of obstacles and the implementation of continuous improvement practices.

Team Coaching: 5+ years’ experience coaching and mentoring development teams on Agile practices and Scrum, resulting in increased team collaboration, self-organization, and ownership. PROFESSIONAL EXPERIENCE

United Healthcare Group Dallas, TX

Agile Scrum Master April 2022 – Current

• Facilitated 100% of sprint planning meetings for a team of 8, resulting in sprint completion rate of 95% and a 10% increase in team productivity.

• Led daily stand-up meetings for a team of 10, resulting in a 20% reduction in meeting time and a 15% improvement in team communication and collaboration.

• Conducted 15+ sprint retrospective meetings, identifying and implementing 20+ process improvements that led to a 30% reduction in sprint cycle time.

• Managed a product backlog of 60+ user stories, maintaining a backlog with accuracy rate of 95% and prioritizing stories on business value.

• Ensured user stories were 100% ordered, defined, and ready to be worked on by the team

• Tracked team metrics including burn-down charts, velocity, and cycle time, resulting in a 25% increase in team productivity and a 10% reduction in project lead time. Kaiser Permanente Sacramento, CA

Scrum Master April 2019 – March 2022

• Coached Agile principles and facilitation skills to ensure 20+ teams were working in an Agile mindset and utilizing Scrum practices..

• Communicated with 20+ stakeholders, ensuring they were informed about the team's progress and addressing any concerns promptly.

• Facilitated daily stand-up meetings, sprint planning, and sprint reviews.

• Coached and mentored 2 Scrum teams, resulting in improved collaboration and self-organization.

• Implemented Agile metrics to track and improve team performance, leading to a 20% increase in velocity.

• Reduced project lead time by 3 weeks by optimizing the development process.

• Conducted Agile workshops for internal teams, fostering a culture of continuous improvement. Kaiser Permanente Sacramento, CA

Clinician July 2017 – March 2019

• Led a falls prevention program which reduced patient falls by 30% by including hourly rounding, bed alarms, and patient education. This resulted in a cost savings of $50,000 in avoided patient injuries and decreased length of stay.

• Implemented a bedside report handoff process which increased patient satisfaction scores by 25%. This resulted in improved patient outcomes and higher HCAHPS scores for the unit.

• Managed a patient load of 4-5 patients per shift with 100% accuracy in medication administration and documentation, resulting in zero medication errors over the course of one year.

• Contributed to a 20% reduction in hospital readmissions by providing thorough patient education on medication management and symptom recognition, leading to improved patient compliance and outcomes.

• Assisted in the implementation of a new electronic health record system, resulting in a 50% reduction in charting time and an increase in patient care time of 2 hours per shift. EDUCATION

University of Central Missouri Warrensburg, MO

Master of Business Administration

University of Kansas Lawrence, KS

Bachelor of Science in Business Administration, Finance MidAmerican Nazarene University Olathe, KS

Bachelor of Science in Nursing

CERTIFICATIONS

Certified Scrum Master (CSM)

Certified Product Owner/Product Manager (PO/PM)

Microsoft Azure Fundamentals (AZ-900)

SKILLS

Core Competencies:

SAFe methodologies (Certified Scrum Master, Certified PO/PM, Lean), Program/Product/IT Service Management, Governance, DevSecOps, CI/CD Pipeline, Change Management, Agile Frameworks - Scrum, Kanban, JIRA, Confluence, XP Organization Management, Communication, Leadership and Cross collaboration between teams.

Software:

MS Office, JIRA, Align, Confluence, LeanKit, aADO, and Trello, Tableau, SQL, Alteryx, ETL Frameworks.

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