Customer Service Accounts Payable

Michelle Ehrhardt

Taylorville, IL, ***** 217-***-****

**************@*****.***

Dedicated professional with over 30 years experience in financial management, computer and networking skills, personnel management, accounts payable and receivables, payroll and customer service. Proficient in Microsoft Word, Excel and Intuit financial apps with exceptional accuracy and keyboarding skills. Seeking to bring an organization exceptional customer service skills, strong organizational skills and ability for accuracy and detail.

EXPERIENCE

Front End Services Jul 2022 - Jul 2023

Walmart, Taylorville, IL

Handled multiple types of monetary transactions for customers. Provided support to check out cashiers and middle management. Assisted customers with returns, product questions and other issues as needed.

911 Director / Communications Supervisor Nov 1993 - Jun 2021

Christian County, IL, Taylorville, IL

Promoted to 911 Director on 1996. Supervised all communications operations for the Sheriff's Office and 911 - including personnel: payroll, scheduling, hiring, training and terminations. Wrote and received large state grant to develop and implement a multi-county 911 system. Worked with public safety responders in all aspects of 911 system: budgeting, technologies, continuity of service, etc. Provided monthly, quarterly and annual financial reports to the county governing 911 board and State of Illinois 911 Authority.

District Supervisory Cashier Jun 1985 - Jul 1993

ITT Financial Services

Provided supervisory functions for cashiering operations in up to 10 branch offices in Illinois & Indiana. Supported branch cashiers in problem solving, provided training to new cashiers, reviewed monthly cash and payment processing documents, audited loan documentation on quarterly basis, reviewed accounts monthly for bankruptcy charge-offs and any other reviews of the branch offices as directed by regional managers.

EDUCATION

Computer Network Administration Jan 2014 - Jun 2016

Lincoln Land Community College, Springfield, IL

High School Diploma - General Studies Sep 1980 - Jun 1983

Taylorville High School, Taylorville, IL

SKILLS

Expert in: Microsoft Excel - Word, Keyboarding, Customer Service

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