Joy Leutza

650-***-**** • adznlk@r.postjobfree.com

*** *** ***** ******, *** Bruno, CA 94066

Travel Coordinator

Professional Experience

First alarm (San Jose, CA) 2022 to 2023

International Professionals at integrating systems for a complete vision of security.

Operations Manager/Branch Manager

Recruit, guide, train and educate members of the branch teams with the focus on best practices related to all internal and external customers. Devising and implementing effective procedures for daily operations consistent with company guidelines. Coordinate and recommend procedures for branch maintenance or modifications as needed. Monitor quality of service in the branch, queue length, device availability, quality of interaction with staff and take actions as needed. Manage all facets of branch including but not limited to the safety and soundness of the branch and of the day-to-day operations of the branch. Supervise all staff.

Plan, coordinate, and monitor the overall activities and operations of the branch.

Manage an annual budget, approve, and control expenses.

Siemens (SSF, CA) 2020 to 2022

International Professionals at integrating systems for a complete vision of security.

Customer Service Manager (Embedded)

Managed Service Operations on site, maintained schedules, and ensured Service dispatch proceeds in accordance with contract specifications & customer expectations. Organize office operations & procedures. Coordinating Service technicians, subcontractors, material, and equipment, ensuring that specifications are being strictly followed, and work is proceeding on schedule and within budget, while being responsible for scheduling, inspections, quality control, and job site safety.

Provide on-site coordination for all phases of Service & Preventative maintenance.

Successfully managed $2 M Service agreement.

G4S (Livermore, CA) 2018 to 2020

International Professionals at integrating systems for a complete vision of security.

Project Superintendent

To provide on-site coordination for all phases of construction projects, including coordinating subcontractors, material, and equipment, ensuring that specifications are being strictly followed, and work is proceeding on schedule and within budget. Superintendent shall be responsible for scheduling, inspections, quality control, and job site safety. Serves as an on-site leader, performing contract administration, client meetings, subcontractor supervision, change orders, submittals, procurement, project financials & schedules to ensure projects completed in a quality, profitable, safe.

& timely manner. Directs planning for installation, including personnel requirements, job progress schedule, schedule of materials, fabrication & equipment to job sites. Performs site walks. Supervises proper documentation of project final closeout requirements.

Provide on-site coordination for all phases of construction projects, Reviews bid packages, specifications & design/builds to produce cost-effective solutions.

Successfully managed $2.5M in projects

McMillan Security Systems (San Francisco, CA) 2017 to 2018

Professionals at integrating systems for a complete vision of security.

Project Manager

Serves as primary on-site leader, performing contract administration, client meetings, subcontractor supervision, change orders, submittals, procurement, project financials & schedules to ensure projects completed in a quality, profitable, safe & timely manner. Directs planning for installation, including personnel requirements, job progress schedule, schedule of materials, fabrication & equipment to job sites. Tracks all construction changes. Monitors job costs, expense & quality controls to ensure completion within contracted time & budget constraints. Performs site walks. Supervises proper documentation of project final closeout requirements. Schedules technicians & staff to complete installation & final certification testing. Manages monthly invoicing, tracking approvals to invoice & following up on collections.

Reviews bid packages, specifications & design/builds to produce cost-effective solutions.

YTD $2.9M proposals quoted with $1.7M proposals pending.

Assists in professional development of Junior Project managers.

Johnson Controls (Hayward, CA) 2015 to 2017

The industry’s most trusted partner for security& fire safety, specializing in complex integrations serving schools, hospitals, airports, mass transit, government facilities & 30% of Fortune 1000 companies.

Security & Fire Team Lead & Service Manager

Used a pro-active approach in maintaining effective customer communications, along with building solid customer relationships from initial contract through service issue resolution. Fielded incoming customer calls, documented, diagnosed & collaborated with technicians to troubleshoot & solve systems issues. Worked as primary contact in understanding issues & helped make decisions on scope of work & work allowances necessary for resolution. Created Service Incident Reports & dispatched Service Technicians to resolve system problems. Retained ownership of issues until a solution identified resolution achieved & financial arrangements settled.

Set schedules for On-Call & Preventive maintenance along with service procedures, billing, inventory control & site surveys.

Successfully managed $5M in backlog.

Recruited, coached & supervised a crew of 3 Project Managers & 10 Service Technicians.

RFI Security (San Jose, CA) 2014 to 2015

Provider of integrated security solutions – fire alarm services, remote security, video security systems.

Security Consultant

Supported the sales profitability by booking plans while paying attention to the annual service, lease & direct sales. Developed & maintained an active lead generation through cold calling, referrals, local builder contact & direct mailing. Planned & presented effective sales presentations. Conducted site-specific surveys, provided cost proposals & layout. Accompanied installation team to initial job start up to ensure customer requirements were confirmed & understood by customer/crew. Developed effective job schedule to include cost control, subcontractor coordination, & engineering.

Sales goals at $500k per year – closure rate of 25%.

Increased Small Business & Residential Sales by 20% for first year.

DEA Security Systems (Belmont, CA) 2014 to 2014

Committed to providing high quality security system solutions & personalized service to residential & commercial customers.

Operations Administrative Manager

Managed Installation & Service Operations. Maintained schedules and ensured projects proceeded in accordance with contract specifications & customer expectations. Maintained office services. Organized office operations & procedures. Reviewed & approved supply requisitions.

Reduced project Accounts Receivable from 900 to 230 days by consistent tracking through creation of new Excel Spreadsheet. Reduced amount of overdue accounts & increased collections.

Streamlined purchasing & organized warehouse by constructing project inventory check out sheets.

AEC Alarms (South San Francisco, CA) 2012 to 2014

Trusted name in security systems, fire alarms, access systems & CCTV surveillance systems.

Branch Manager

Opened first-time branch for new South San Francisco Office to facilitate security installations in schools & large property management companies. Recruited, hired, coached & trained staff. Supervised staff of 2 office professionals & 6 technicians. Ensured delivery of high-quality customer service through interface & regular contact with installation team, clients & subcontractors. Evaluated service quality & initiated corrective action. Recruited, selected, oriented, trained & developed staff. Assigned & directed work. Coached employees to enhance their skills. Carried out disciplinary actions as necessary. Ensured scheduling was handled efficiently to meet customer needs.

Increased revenue from $600k to $1.5M in one year.

Project Highlights:

$800k Intrusion/Video System (San Mateo High School District)

$375k Video System (Veritas Property Management)

Stanley Security Solutions (Fremont, CA) 2007 to 2012

Provides comprehensive security systems including intrusion detection, access control, video surveillance & fire detection.

Operations Manager

Oversaw installation, service, support & repair of alarm systems. Determined schedules, sequences & assignments based on priority & skill of staff. Worked with technicians to troubleshoot & solve installation & service issues. Hired, developed, coached & managed performance of staff. Established & implemented procedures to ensure efficiency in department. Overall responsibility for execution of contracts estimated cost vs. actual cost, review of contracts, supervision of labor & subcontractors, planning & scheduling, preparation of invoices & collections.

Managed $4M in backlog. Monthly closing of projects between $900k to $1M.

Managed a staff of 3 Project Managers, one Coordinator, one Warehouse professional & 12 technicians.

Project Highlights:

$900k Access Video (Cisco)

$675k Fire System (Western Digital)

$375k Video/Intrusion (Sports Authority)

$400k Access/Video (Applied Bio)

$470k Video System (Genetech)

$700k Intrusion/video (Costco)

Product Training, Certification & Experience

Team Leadership

Project Management

Customer Service Experience

Business Development

Customer Management

Maintenance Management

Teamwork

Presentation skills

OSHA 30

OSHA Construction Safety

CPR/First Aid

Ahern Lift Certification.

ACE card

Purchasing

Supervisor Experience

Microsoft Office

Planning and Budgeting

Honeywell Fire

Project Timeline Management

Employee Onboarding

Resource Allocation

Physical Security

Customer Care

AP and AR experience

Additional work history available upon request.

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