Customer Service Front Desk
Resume:
Josairy Marie Morales
254-***-**** ******.***@*****.*** Killeen, TX 76543
SUMMARY
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Bilingual professional.
Administrative billing and coding graduated, pursuing an opportunity to growth professionally and bring outstanding results to the company.
SKILLS
Problems solving
Teamwork
Organization and communication
Recordkeeping and bookkeeping
Meticulous and organized
Multi-line telephone skills
Business operations understanding
Office equipment operations
Organization and efficiency
Project coordination
Document control
Multitasking and prioritization
Professional and polished presentation
Multitasking
EXPERIENCE
Receptionist, Killeen Pediatrics Care Clinic, December 2021-Current
Killeen, Texas
Customer Service
Scheduling
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Scheduled and confirmed appointments and meetings for management team.
Updated and recorded customer or client information to maintain accounts.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Answered phone calls, provided information and connected callers to appropriate personnel.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Lead Teacher, March 2018-Current
Killeen, Texas
Teacher from 6 weeks to 12 months
Plan and implement an appropriate curriculum for the development of children
Follow and actively participate with the children
Plan Special activities for children and families
Maintain an environment clean and organized class
Communicate with parents
Observations and daily assessments of children
Collaborated with colleagues on developing projects
Work closely with the Director, families, teachers and other specialist
Establish a safe environment for the kids.
Cleaner, Fort Hood Family Housing, February 2016-July 2016
Killeen, Texas
Performs each cleaning function in accordance with schedule issued by management
Responsible for scheduled functions as cleaning entire homes including bathrooms, appliances thoroughly throughout
Responsible for cleaning activities in common areas including Community Centers, office spaces including bathrooms, windows, floors, etc
Carrying and maintaining all cleaning supplies necessary to satisfactorily perform his/her routine functions.
Assistant teacher, Children's Ark, May 2014-May 2015
Killeen, Texas
Teacher from 6 weeks to 18 months
Maintained control of accounts for whereabouts and safety of children; coordinated plans, and conducted activities for program participants, reviewed and provided input to and implemented schedules and activity plans.
EDUCATION AND TRAINING
Associate Degree
Science in Medical Administrative Billing and Coding, Keiser University, Fort Lauderdale Florida November 2018
Strengthen skills: Medical terminology, attention to detail, customer service and computer skills and programs.
REFERENCES
References available upon request
LANGUAGES
Proficiency English and Spanish
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