Ivory Johnson

Fort Lauderdale, FL

adznkm@r.postjobfree.com

+1-786-***-****

Work Experience

Co-manager /Visual Merchandiser

Windsor Fashions - Boca Raton, FL

December 2021 to Present

VISUAL MERCHANDISER

Ensures consistent execution of company’s marketing and visual presentation Sets up advertising displays and arranges merchandise to promote sales Creates appealing and eye-catching visual displays throughout the store Produces window displays, signs, interior displays, floor plans and special displays Creates, revises and presents design ideas with senior merchandisers Oversees the production and brief staff on arranging displays Changes displays to promote new product launches that reflect festive or seasonal themes Helped with visual setups to open new locations

ASSISTANT MANAGER

Meeting / exceeding sales plans and target metric objectives Made schedules and ran store while store manager was out on leave for 6 months Training, recruiting, interviewing, and hiring employees Handles customer and staff complaints, settles disputes, and resolves grievances Complete store opening and closing procedures including balancing registers, making change, and nightly deposits

Maintains security standards within store

POS systems

Traveled to other store locations to help open/ close when locations were understaffed Assistant Manager/Visual Merchandiser

Charlotte Russe, Inc - Pembroke Pines, FL

August 2021 to January 2022

Visual Merchandizer:

• Ensures consistent execution of company’s marketing and visual presentation

• Sets up advertising displays and arranges merchandise to promote sales

• Creates appealing and eye-catching visual displays throughout the store

• Produces window displays, signs, interior displays, floor plans and special displays

• Creates, revises and presents design ideas with senior merchandisers

• Oversees the production and brief staff on arranging displays

• Changes displays to promote new product launches that reflect festive or seasonal themes Assistant Manager:

• Assists the store manager in meeting sales plans and target metric objectives

• Trains staff to drive sales through product knowledge and customer service standards

• Assists with inventory, including receiving and stocking merchandise

• Trains store staff by reviewing orientation to products and sales training materials

• Assists store manager in recruiting, interviewing, and hiring employees

• Handles customer and staff complaints, settles disputes, and resolves grievances

• Manages financial transactions: process payments using POS system by totaling purchases, processing checks, cash, and store or other credit and debit cards and resolve returns issues

• Complete store opening and closing procedures including balancing register and bank deposits

• Maintains security standards within the store to ensure safety and COVID-19 protocol Customer Service Representative (Remote)

Chewy - Hollywood, FL

May 2021 to August 2021

• Wowed pet-parent customers and business partners with stellar customer service

• Engaged customers who contacted call center including: inbound phone calls and outbound follow-up,

• sending emails and other forms of communication

• Researched and problem-solved to determine appropriate solutions for the customer

• Followed-up as needed to resolve issues

• Accessing customer accounts to better assist with customer complaints and issues

• Attended and contributed to team meetings with team lead Creative Assistant (internship)

Capheina - Miami, FL

December 2020 to May 2021

• Provided administrative support with special projects

• Researched current fashion trends and competitor activity

• Assisted with fashion photo shoots: recruited and dressed models and tracked accessories

• Acted as a model at product showcases and advertising commercials

• Created mood, shape and trend boards to convey design ideas

• Contributed to mock-ups, email campaigns and social media content

• Using Adobe Photoshop, designed dynamic posters and digital media for sales and advertising Administrative Assistant (hybrid remote)

The Dennis Project Inc. - Miami, FL

May 2015 to June 2019

• Assisted design team organize special events: summits, volunteer community projects and monthly workshops

• Helped create advertising flyers for special events using Microsoft Word and PowerPoint

• Communicated upcoming events using social media: Facebook, Instagram, Twitter and email

• Organized stations and ran demonstration tables before, during, and after events

• Recruited, interviewed, and hired paid interns and youth volunteers

• Inputted staff and volunteer information into database using Microsoft Word and Excel and assured confidential documents are secured

• Assisted HR Director with payroll: check preparation and distribution Education

Associate in Science (AS) in Fashion Merchandising Miami Fashion Institute - Miami, FL

August 2018 to May 2021

Skills

• Merchandising

• Recruiting

• Assistant Manager Experience

• Presentation Skills

• Retail Management

• Planograms

• Adobe Photoshop

• Customer support

• Customer service

• Organizational skills

• POS

• Store Management Experience

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