Customer Service High School
Resume:
PERSONAL INFORMATION
ACHAN BABRA
Day Care Assistant
Mama Bright Future Junior School
adznkl@r.postjobfree.com
Sex Female Date of birth 07/08/1988 Nationality Ugandan
WORK EXPERIENCE
2018 to 2023
Position
Day Care Assistant
Employer
Mama Bright Future Junior School
Duties and Responsibilities
Teaching children basic skills such as language, social skills, and cognitive development
Observing children’ behavior to recognize signs of stress or illness and referring them to the school nurse or other appropriate personnel for assistance
Providing affection and attention to children who may be experiencing separation anxiety due to a parent’s absence at work or because of other reasons
Providing instructions on safety rules and procedures including fire drills and water safety
Planning fun activities that engage children’s interest while providing opportunities for learning new things
Assessing each child’s progress and communicating with parents about their child’s progress, behavior issues, and other concerns
Assisting with children’s physical needs such as feeding and dressing them, as well as supervising toilet time and play time
Explaining new routines or rules to children and helping them transition to new activities or situations
Preparing activities that encourage social interaction among children, such as art projects, music time, and story time
2012 to 2017
Position
Home cleaner/ Nanny
Employer
Anyole Innocent-Manager Busoga 1 Radio Station
Duties and Responsibilities
Dusting shelves and knickknacks, vacuuming floors, washing walls and windows, scrubbing floors, or sweeping and mopping floors
Cleaning bathrooms and ensuring that they are stocked with fresh linens and supplies such as toilet paper and shampoo
Cleaning kitchen surfaces such as counters and cabinets, emptying trash cans, and washing dishes
Cleaning upholstery using steam cleaners or spot cleaners to treat stains or remove dirt or grime
Organizing closets by folding clothes and cleaning shelves
Cleaning floors using a mop, broom, or vacuum cleaner depending on the type of flooring material being cleaned
Cleaning, organizing, and maintaining bedrooms, living rooms, kitchens, bathrooms, basement areas, garages, and other parts of a home, including appliances such as stoves, dishwashers, and refrigerators
Cleaning window blinds, mirrors, walls, doors, and baseboards
Organizing closets by folding clothes and cleaning shelves or drawers, or by putting items away in storage
Organizing activities for children such as play dates, music lessons, or sports activities
Cooking meals, preparing snacks, and packing lunches for children or families
Helping children with their homework and assisting them with their daily routines and responsibilities
Providing basic child care such as bathing, dressing, feeding, and putting children to bed
2008 to 2012
Position
Eldery Care Giver
Employer
Namaganda Suzan-Bugembe, Jinja
Duties and Responsibilities
Monitoring residents’ physical health by checking blood pressure, glucose levels, and other key indicators on a regular basis
Providing companionship to residents who may feel lonely or isolated
Maintaining residents’ medical records and filing insurance claims for covered services
Helping residents with activities of daily living such as bathing, dressing, grooming, feeding, and toileting
Helping residents with their medication schedules and keeping records of medication use and progress toward treatment goals
Coordinating with physicians physical therapists, and other medical staff to ensure that residents receive appropriate care
Providing basic nursing services, such as changing bandages and applying ointments
EDUCATIONAL BACKGROUND
2023
Certificate in Home Based Care Nursing
Briston College of Management and Health
P. O. Box 5367 Kampala, Uganda
2006 to 2007
Uganda Advanced Certificate of Education
St. Peter’s High School
P. O. Box 454 Jinja, Uganda
2002 to 2005
Uganda Certificate of Education
St. Peter’s High School
P. O. Box 454 Jinja, Uganda
1995 to 2001
Primary Leaving Exams
Masese Co-Education Primary School
P. O. Box752 Jinja, Uganda
PROFESSIONAL LEADERSHIP
2017 to 2023
Vice Chairperson
Masese Women's Assocition
P. O. Box 5651 Masese 2-Jinja, Uganda
2021 to 2023
Chairperson
Ladies Talk Jinja East
P. O. Box 2217 Jinja, Uganda
COMPUTER LITERACY
Microsoft Office package (Microsoft Word, Excel, Power point)
Internet usage competence
COMPETANCES AND SKILLS
Empathy: Empathy is the ability to understand and share the feelings of others.
Dependability: Dependability is the ability to be consistent and reliable
Flexibility: Flexibility is the ability to adapt to changing circumstances
Patience: Assisted living care is a service that requires patience
Independence: Independence is the ability to complete tasks on your own.
Outstanding customer service and customer care
Excellent file maintenance and records management
Good coordination and handling skills
Operations and staff management
Strategic planning and relationship building
Documentation, report writing and record keeping
Ability to handle multiple tasks simultaneously to meet goals and deadlines
Finance management and accountability
PERSONAL ATTRIBUTES
Organized, self-staring and methodical with good prioritization.
Disciplined and dedicated to providing the highest standards of service delivery .
Friendly, approachable, easy going personality with a positive outlook
Creativity, open mindedness and willingness to learn
Effective interpersonal relations with working groups and a flexible team player
A result-oriented person that can work under minimum supervision
Open minded to work in a complex environment and projects where time is key
Administrative support and supervision, mentoring and coaching
Excellent oral and written communication skills
Ability to identify, respond and resolve the diverse needs of clients
High degree of self-motivation and multitasking
HOBBIES
Volunteering nad community involvement
Reading books
Traveling for adventure
Learning new languages
Yoga
LANGUAGE PROFICIENCY
Language
Reading
Writing
Speaking
English
Excellent
Excellent
Excellent
Luganda
Good
Good
Good
Lusoga
Good
Good
Good
Acholi
Good
Good
Good
Alur
Good
Good
Good
Langi
Good
Good
Good
Swahili
Good
Good
Good
REFEREES
Ms. Achola Winnie
Supervisor
Mama Bright Future Junior School
Mr. Anyole Innocent
Manager
Busoga 1 Radio Station
Mrs. Namaganda Suzan
Supervisor
Bugembe, Jinja
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