Ashley Gruwell

Lebanon, TN m: +1-714-***-**** adznkb@r.postjobfree.com LinkedIn

Vision-driven Office Manager with career-long record of office operations, customer service, and administration success for leading organizations

Proven talent for aligning business strategy and objectives with established office management and administration leadership paradigms to achieve maximum operational impacts with minimum resource expenditures. Results-focused thought leader with expertise spanning process optimization, accounting, customer satisfaction, system improvements, and streamlined communications. Exceptionally dedicated professional with keen interpersonal, problem-solving, and organizational skills, as well as technical and executive-level support, and resource allocation expertise. Authorized to work in the US for any employer.

Core Competencies

Account Management

Office Management

Executive Assistance

Accounts Payable

Customer Service

Issue Resolution

Administration

Telemarketing

Cold Calling

Live Chat

Payroll

Sales

Professional Experience

C & S Assembly Inc., Anaheim, CA, Mar 2019 to Jun 2023

OFFICE MANAGER

Held accountability for oversight of all office management activities including administration, accounts, and payroll, inventory management, and customer service.

Streamlined written communications to a diverse range of stakeholders via email and letter, engaging with raw material producers, equipment suppliers and maintenance contractors, packaging providers, logistics firms, and distributors/customers.

Oversaw the full spectrum of customer service ensuring an amplified customer experience including handling customer questions and complaints and dealing with customers both over the phone and in person.

Ensured stocks of office supplies are available to meet all operational needs including inventory of supplies and ordering of new supplies as required.

Deployed use of administration and numeracy skills with ownership of customer invoices and payments, Accounts Receivable/Accounts Payable, and Payroll for 50+ staff.

Optimized the performance of all administration activities in relation to Shipping/Receiving, ensuring completion in a timely and accurate manner.

Entrusted with the accurate processing of billing, orders, and deposits on a daily basis.

Delegated a broad range of team responsibilities in line with organizational requirements leading a team of 50 people.

Papermart,Orange, CA, Mar 2017 To Mar 2019

CUSTOMER SERVICE REPRESENTATIVE

Promptly and professionally answered incoming calls, enquiries, and requests.

Processed customer orders and managed the returns process, ensuring accuracy and adherence to all company policies.

Enhanced the handling of customer issues, concerns, and complaints with empathy and a problem-solving attitude.

Facilitated the customer buying experience through the provision of accurate information and guidance regarding products.

Navigated and utilized multiple computer systems simultaneously to access relevant information and perform key tasks.

Communicated with customers via email, addressing enquiries, confirming orders, and resolving issues.

Spearheaded management of purchase orders from initiation to completion, ensuring accuracy and time fulfilment.

Accurately input and maintained customer information and interactions into the company database.

Showcased a comprehensive understanding of shipping processes, tracking orders, and addressed shipping related queries.

Suggested additional products based on customer preferences and needs, ensuring customer needs were consistently met.

Engaged with customers via live chat, providing real-time assistance and support.

Maintained and organized records of customer complaints, resolutions, and feedback to identify trends and boost customer service.

Kensington, Anaheim, CA, Jun 2015 To Mar 2017

TELEMARKETER

Utilized active listening skills to assess customer needs based on words and tone of voice to determine the best action to take for customer retention.

Offered satisfactory customer resolution by listening to customer issues and offering a variety of solutions from which the customer could choose.

Employed expert-level cold calling methods to update potential and current customers on new products or deals.

Recognized for the ability to make 200+ calls per day on an automatic dialer.

Built in-depth knowledge of all home improvement products.

Assessments

Customer Service — Proficient, Nov 2020; Identifying And Resolving Common Customer Issues, Full Results: Proficient.

Work Style: Reliability — Proficient, Jul 2021; Tendency To Be Reliable, Dependable, And Act With Integrity At Work, Full Results: Proficient.

Sales Skills — Proficient, Nov 2020; Influencing And Negotiating With Customers, Full Results: Proficient.

Education and Credentials

High School Diploma, 2004; Canyon High School, Anaheim, CA

Additional Information

Technical Proficiencies: Windows, Microsoft Office, Excel, Everest, Roundcube, Powerpoint, ABS, Sage, Pressit

Interests: Fishing, literature, swimming

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