Customer Service Digital Marketing
Resume:
Alvaro R. Flores C.
Administrator and Marketing
Miami, Florida 33174
adznka@r.postjobfree.com
SKILLS
Graduated in Marketing and Advertising and Administration specialized in marketing management with 10 years of experience in the sector. In my last job, it was based on a business idea, a restaurant of wings, hamburgers and beers, in which I was in charge of administration, customer service, cooking and management and planning of the company's social networks. EXPERIENCE
Dark Kitchen Restaurant, Nicaragua - Position held: Manager - Waiter - Cashier - Management of Social Networks
(March 2021 – December 2022)
● Cash handling.
● Preparation and Elaboration of Wings, Boneless, Chicken, Hamburgers and nachos.
● Management and customer service of the Villa Fontana branch.
● Preparation of daily, weekly and monthly inventory.
● Management and development of social media content.
● Personal image of the restaurant.
● Preparation and preparation of food and drinks.
C4 Creative, Nicaragua - Position held: Senior Advertising Executive
(January 2019 – March 2023)
● Control of digital marketing platform (Google, Facebook, Bing, Instagram and Youtube)
● Management and development of advertising accounts for Dicegsa, Cervecería, BTX (USA), Cooltura Latina (USA).
● Manage Communication, Promotion, and Marketing actions planned and developed by the Account Manager.
● Management of investment reports in digital campaigns.
● Supervision of BTL activations.
● Establish metrics and create reports for the various departments of the company, including recommendations.
● Create appropriately written content for the channels it manages (blog, social networks) to adequately communicate the uses of the company's product or service.
● Daily, Weekly, Monthly reports and by specific campaigns of the company.
● Management and budget management of online campaigns and BTL campaigns.
Silva Internacional S,A - SINSA, Nicaragua - Position held: Route Planning Coordinator.
(September 2019 – August 2021)
● Planning daily trips to foreign and local stores
● Preparation of daily, weekly and monthly travel reports.
● Control and management of KPYS
● Meet customer requirements.
● Controller of suppliers and customers.
● Elaboration of outsourced transport trip projections.
● Supervise daily activities of the teams.
● Define and implement action plans in compliance with long-term objectives.
● Daily, weekly and monthly reports.
● Vehicle fleet management.
● Management of transport area management reports. Analiza Digital S.A (EPA Digital), Nicaragua - Position held: Junior Operations Analyst
(January 2019 – June 2019)
● Control of digital marketing platform (Google, Facebook, Bing, Instagram and Youtube)
● Management and Development of the Best Buy Mexico brand account.
● Manage Communication, Promotion, and Marketing actions planned and developed by the Senior CM.
● Establish metrics and create reports for the various departments of the company, including recommendations.
● Create appropriately written content for the channels it manages (blog, social networks ) to adequately communicate the uses of the company's product or service.
● Daily, Weekly, Monthly reports and by specific campaigns of the company.
Logistics Solutions S, A - SOLGISTICA, Nicaragua - Position held: Logistics Coordinator
(October 2015 – August 2018)
● Keep the administrative documentation of the company in order.
● Management of company bank accounts.
● Petty cash management.
● Vehicle Fleet Management (Gondolas, Tippers, Trailers, Platform Trucks).
● Human Resources Activities: Preparation of payroll, employee loan, permit control, report to the INSS, vacation control.
● Accounting Activities: Keeping the report of accounts payable from suppliers, preparation of checks, schedule of payments to suppliers.
● Procedures before service companies and banking entities
● Management personal management.
● Programming of daily, weekly and monthly trips (suppliers and own equipment)
● Distribution of fuel coupons. (Suppliers and own equipment)
● Preparation of daily, weekly and monthly travel reports.
● Meet customer requirements.
● Controller of suppliers and customers.
● Negotiation with suppliers and customers, guaranteeing activities that favor the company.
● Sales of outsourced transportation and sales of aggregates and prefabricated parts.
● Carry out project views to ensure that the teams comply with the guidelines.
● Preparation of sales projections for outsourced transport already added and prebaricated.
● Supervise daily activities of the teams.
● Define and implement action plans in compliance with long-term objectives.
Institute of Social Security and Human Development – ISSDHU, Nicaragua - Position held: Sales Executive
(August 2013 – October 2015)
● Views with clients interested in the housing Urbanization Puertas Del Sol 2 Stage and Residencial La Toscana.
● Create credit package for interested clients
● Promote credit sales as well as its management.
● Follow up on potential customers to purchase the home.
● Compilation of complete credit files to send them to the credit area upon due authorization by the committee.
● Manage debit balance life insurance and home insurance.
● Make minutes of Pre-Delivery and Final Delivery of homes.
● Accompany the client on the day of the Pre-Delivery and Final Delivery.
● Send the already approved and complete file to the legal advisory area for the execution of deeds.
EDUCATION
University of Commercial Sciences UCC, Nicaragua - Degree in Marketing and Advertising.
2013-2018
University of Commercial Sciences UCC, Nicaragua - Degree in Postgraduate in Marketing Management.
2017-2018
American University UAM, Nicaragua - Degree in Business Administration.
2010-2015
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