JAIAA PRIMM

*** ********* ******** *********, ** 37218 · 615-***-****

adznk9@r.postjobfree.com

Motivated individual skilled at meeting customers’ needs with the ability to adapt to different personalities. Efficient, hardworking, and dependable bringing expertise in serving customers and providing safety and security.

EXPERIENCE

FEBRUARY 2023- PRESENT

CLIENT COORDINATOR, MONOGRAM HEALTH

·Delivered proactive support to the Care Coordinator throughout daily operations ensuring sound decisions.

·Make outbound calls to patients to schedule in home care management visits.

·Coordinate with Physician practices to schedule office visits and patient care notes.

·Complete enrollment documentation and ensure that it is complete and compliant.

·Performed data entry and communication tasks ensuring the data was entered correctly and that the patients were sent communication in a timely fashion.

JULY 2021- JANUARY 2023

DISPATCHER, FIDELITONE

·Received incoming phone calls from clients and customers regarding delivery services, billing issues, service issues, and scheduling issues.

·Placed outbound calls, following a script, to provide delivery times and set delivery appointments.

·Communicated effectively with customers to maintain positive relationships.

·Utilized problem solving skills, while working within company provided guidelines.

·Handled orders researched and maintenance eta’s, damages, cancel requests, delivery issues, scheduling issues.

·Processed orders assisted customers with scheduling and rescheduling delivery orders.

·Conducted delivery and satisfaction surveys.

AUGUST 2020– JULY 2021

SECURITY GUARD, ALLIED UNIVERSAL

·Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

·Completed full building and grounds patrols every hour to spot and investigate concerns.

·Checked temperatures on everybody entering the facility.

·Defused conflicts and security issues though effective de-escalation and crisis management techniques.

·Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

JULY 2017 – JULY 2021

CASHIER, KROGER

·Restocked, arranged, and organized merchandise in front lanes to drive product sales.

·Processed POS transactions, including checks, cask, and credit purchases or refunds.

·Meet and greets customers

·Answered questions about products, services, and policies.

·Balanced cash drawer at the beginning and end of each shift, investigating any discrepancies.

·Put together orders, verified completeness, and bagged items for easy carrying.

EDUCATION

MAY 2020

DIPLOMA, WHITES CREEK HIGH SCHOOL

SKILLS

·Critical thinking and problem solving

·Adaptability

·Data entry

·MS Office (word and outlook)

·Dependability

·Effective communication

·Safety and Security

·Emergency Awareness

·Superb Surveillance Skills

·Credit Card Processing

·Payment Collection

·Bagging and Packing

·Excellent Customer Service

·Cash Register Operations

·Refunds and Exchanges

·Stocking and Replenishing

·Identification Checks

·Friendly Demeanor

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