Customer Service Truck Driver
Resume:
JAMES MILLER
CDL Class B Driver
** ********** ****, ***** *****, PA 18661 ************@*****.*** 570-***-**** PROFILE SUMMARY
Dedicated, safety-conscious Driver with demonstrated success in transporting and delivering freight throughout the western United States. Bringing forth leadership, drive, and over two decades of excellent driving experience, customer service excellence, and mechanical aptitude. Consistently championed safety protocols, meticulously planned optimal routes, and guaranteed punctual shipments. Expertise extends to stringent compliance, rigorous vehicle upkeep, and elevating customer experiences. In-depth knowledge of specialized transportation equipment, including reefers, tankers, pneumatic bulkers, and double pups. Solid track record achieving efficient, cost-effective transportation operations of goods and hazardous materials while maintaining compliance with regulations. CORE COMPETENCIES
• Experience overseeing transit operations - scheduling, route planning, and service delivery
• Proficiently inspect and repair Passive Fire Protection devices in the Health Care Industry
• Ability to lead a team of transit staff, providing motivation/support to maximize productivity
• Experienced in fostering a customer-focused culture and ensuring exceptional service delivery
• Skilled in guidance, problem-solving, and conflict management to ensure smooth workflow
• Strong written and verbal communication skills for documentation and correspondence
• Outstanding interpersonal skills with strong team spirit and great respect for diversity
• Exceptional organization skills with the ability to prioritize and manage multiple tasks
• Excellent time management with high precision in a deadline-oriented environment SKILLS HIGHLIGHTS
Transit Operations Management Safe Driving Practices Maps & GPS Orientation Fragile Products Handling Driving Laws & Traffic Codes Delivery Etiquette Customer Service Excellence Safety & Security Protocols Budgeting/Financial Management Route Planning & Optimization Performance Monitoring & Analysis Electronic Logging Employee Training & Development Loading & Unloading Freight Automotive Repair Data Analytics & Reporting Problem-solving & Decision-making Conflict Resolution & Mediation PROFESSIONAL EXPERIENCE
Truck Driver PODS – Pittston, PA Mar 2023 – Present
• Deliver Pods brand containers to end-use customers throughout Northeastern Pennsylvania, ensuring safe transportation.
• Execute timely and reliable transportation of Pods containers, maintaining adherence to delivery schedules and routes.
• Conduct pre-trip inspections and ensure proper loading and securement of containers, prioritizing cargo safety.
• Collaborate with dispatch to optimize delivery routes, manage paperwork, and provide exceptional customer service.
• Adhere to traffic laws and safety regulations, maintaining a high standard of professionalism and punctuality. Passive Fire Protection Technician Brand Services – Hunlock Creek, PA Jan 2023 – Present
• Inspect and repair Passive Fire Protection devices within the Health Care Industry to ensure compliance and safety.
• Perform routine maintenance and testing of fire-resistant materials, seals, and barriers for optimal functionality.
• Collaborate with facility management to assess and prioritize Passive Fire Protection system needs and upgrades.
• Document inspection findings, repairs, and recommendations accurately for regulatory compliance and reporting purposes.
• Train and educate healthcare staff on the proper usage and maintenance of Passive Fire Protection systems. Class B driver Nor - Am Expediting – Oklahoma City, OK June 2022 – Jan 2023
• Safely transport various freight types in an expedited company, adhering to strict delivery schedules and regulations.
• Perform pre-trip inspections and routine maintenance on vehicles to ensure roadworthiness and compliance.
• Manage documentation, including bills of lading and delivery records, for accurate and efficient cargo tracking.
• Collaborate with dispatchers and logistics teams to optimize routes and meet customer delivery expectations.
• Uphold professional conduct and maintain a high standard of customer service while representing the company on the road. Truck Driver JDC Virtual Solutions – Mountain Top, PA Mar 2022 – June 2022
• Safely transported freight across 48 contiguous states and Canada, ensuring timely and secure deliveries.
• Adhered to all traffic laws, regulations, and company policies while maintaining exceptional driving records.
• Conducted thorough pre-trip and post-trip inspections, addressing any maintenance or safety concerns promptly.
• Collaborated with dispatchers to optimize routes, managed schedules, and provided real-time updates on deliveries.
• Upheld a professional demeanor and prioritized customer service, representing the company positively during interactions. Page 2 of 3
Drive Away Driver Outlier Logisitics LLC – Scottsdale, AZ Sept 2021 – Feb 2022
• Operated various vehicles, including shuttle and school buses, tractors, and crane and bucket trucks for relocations.
• Traveled extensively, covering 43 states, using diverse transportation modes like trains, buses, and airplanes.
• Managed a demanding schedule, spending up to 3 weeks on the road, followed by 1 week at home.
• Ensured safe driving practices, maintaining vehicles, and adhering to regulations during extensive journeys.
• Demonstrated adaptability by relocating a range of vehicles, guaranteeing efficient and secure transportation. Driver
Superior Plus Propane – White Haven, PA Nov 2018 – Feb 2021 TQM Logistics Solutions – Scranton, PA Mar 2018 – Nov 2018 Nicholas Trucking Company Inc – Courtdale, PA Feb 2018 – Mar 2018 TQM Logistics Solutions, Inc. – Warminster, PA Oct 2017 – Feb 2018
• Executed propane delivery to residential and commercial clients on scheduled routes, ensuring safe and timely distribution.
• Operated loaded and empty trucks, shuttling between Scranton, PA, and Hartford, CT, optimizing supply logistics.
• Facilitated U.S. Mail transport to regional Post Offices in Northeast Pennsylvania, supporting postal operations.
• Managed a dedicated route from Scranton, PA, to Hartford, CT, swapping loaded and empty trucks for efficient transport.
• Demonstrated precision in delivery and shuttle operations, maintaining reliability and adherence to route schedules. Independent Contractor Driver XPO Logistics Express LLC – Buchanan, MI Sept 2017 – Oct 2017
• Independently transported expedited freight across the United States, ensuring prompt and secure deliveries.
• Managed delivery schedules and routes to efficiently meet client demands and delivery deadlines.
• Demonstrated a commitment to safety regulations and maintained a high level of professionalism in all interactions.
• Operated vehicles with utmost care and precision, protecting cargo integrity and meeting client expectations. Bulk Truck Driver Heller's Gas Inc – Effort, PA July 2017 – Aug 2017
• Safely transported Liquid Petroleum Gas to customers on designated routes, adhering to strict safety and regulatory guidelines.
• Ensured accurate and timely deliveries, maintaining a high level of customer satisfaction and service quality.
• Conducted pre-trip inspections, adhering to maintenance protocols and promptly reporting any issues or concerns.
• Collaborated with dispatch to optimize delivery schedules, efficiently managing routes for maximum productivity. Expedite Driver Fed- Ex Custom Critical – Green, OH Feb 2017 – June 2017
• Delivered various expedited freight shipments nationwide, ensuring timely and secure transportation for diverse clients.
• Coordinated with dispatch to plan efficient routes and optimize delivery schedules, meeting tight deadlines consistently.
• Conducted thorough pre-trip inspections and routine maintenance to guarantee the safe and reliable operation of the vehicle.
• Managed accurate documentation for each delivery, including receipts and records, maintaining a high level of accountability. Owner/Operator/Driver Panther Expedited Services – Medina, OH Aug 2016 – Nov 2016
• Managed and operated a trucking business, hauling diverse freight across the contiguous United States.
• Planned and executed efficient routes to ensure on-time deliveries while optimizing fuel consumption and costs.
• Conducted routine maintenance and repairs on the truck to ensure safe and reliable operation.
• Demonstrated strong business acumen by handling administrative tasks, managing finances, and ensuring regulatory compliance. ADDITIONAL EXPERIENCE
Yard Jockey R J Davis Co Inc. – Hazleton, PA Oct 2015 – July 2016 Building Maintenance Technician Eagle Rock Resort – Hazleton, PA May 2015 – Oct 2015 Driver ASAP Delivery Service – Knoxville, TN May 2014 – July 2014 Driver Fastenal – Jessup, PA Sept 2013 – Mar 2014 Driver Apollo Logistics – Tempe, AZ June 2012 – Jan 2014 Driver Operator Terra Tek – Drums, PA June 2013 – Sept 2013 Driver Bradley Caldwell Inc – Hazleton, PA Oct 2004 – Dec 2011 EDUCATION
CDL Class B in Driver Training Knights of the Road – Duryea, PA 2004 Vocational Carbon County Vocational/Technical School – Jim Thorpe, PA Sept 1979 – June 1982 Technical in Masonry
Vocational Weatherly Area High School – Weatherly, PA Sept 1979 – June 1982 Technical in Math, Biology, English, History, Phys Ed LICENSURE
Commercial Driver's License (CDL) – Class B, State: PA Expires: Dec 2020 Endorsements: X (Tank + Hazardous)
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CERTIFICATIONS
• Hazmat endorsement
• CDL Class B Feb 2004 – Dec 2022
• Tanker endorsement Feb 2004 – May 2021
• Driver's License
• Air Brake Endorsement
• X Endorsement
ADDITIONAL INFORMATION
• U.S passport
• TWIC Card
• Smart ID
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