Vivian M. Hamilton

Customer Service Agent

*** ******* **.

Rochester, NY, 14621

585-***-****

adzni4@r.postjobfree.com

EXPERIENCE

The Hurlburt Nursing Home- Receptionist

September 2019- Current

Greet guests as they arrive.

• Answer phone calls and emails from clients.

• Maintain calendars for the office and your coworkers.

• File important documents and keep them well organized.

• Perform any other clerical duties necessary to keep the office running.

Maximus/ Spectrum/ Sutherland Global Services, Rochester, NY — Customer Service Agent

SEPTEMBER 2015 - 2019

Maximus:

●Take high volume calls, both inbound and outbound. Access, read and interpret data on MAXIMUS and State processing systems.

●Respond and make best effort to resolve all caller inquiries and needs, while maintaining confidentiality and privacy requests, and providing general program information.

●Attend meetings, new hire and State processing trainings as requested and maintain up-to-date knowledge of all programs and systems, as well as current policies and procedures.

●Performs other duties as may be assigned by management.

Sutherland Global Services:

●Performing excellent customer service by building great rapport.

●Ability to navigate through the proper computer programming and leaving concise and detailed notes.

●Strong data entry skills and telephone communication.

Spectrum:

●Video repair agent.

●Helped customers troubleshoot equipment.

●Assisted with billing, and general company information.

Company Wal-Mart/ Rite-Aid/ Dots Clothing Store, Rochester, NY — Sales Associate/ Cashier/ Assistant Manager

August 2010 - March 2015

Walmart:

●Handled large monetary transactions in a fast paced environment and still maintained excellent quality service. (Received Employee of the Month honor)

●Managed customer relationships by performing the full range of customer service functions. (Offered management position)

●Used common courtesy and discretion while performing all duties

●Routinely asked to assist during overflows. (Black Friday, Christmas Eve, The first week of each month)

Rite-Aid:

●Responsible for handling monetary transactions.

●Performing excellent customer service and assisting.

●Maintaining organization and cleanliness of the store.

●Stocking merchandise in its correct position.

●Key holder responsible for opening and closing operations as scheduled.

Dots Clothing Store:

●Key Holding Manager on Duty, responsible for opening and closing store.

●Performed cashier/customer service responsibilities.

●Organized, stocked, and managed merchandise.

●Assisted customers and clientele to ensure great customer experience.

EDUCATION

Monroe Community College, Rochester, NY — Associate degree in Liberal Arts anticipated May 2021.

Lake Region High School, Lakeland, Fl — High School Diploma, graduated with honors, June 2011

References Furnished Upon Request

Summary of qualifications

●8 years experience working in retail environments.

●3 years experience working in call center environments

●Detailed oriented with the ability to multitask.

●Excellent decision making and problem solving skills to effectively handle high volume customer service functions

●Able to perform and deliver solid results in high pressure and team work environments.

●Excels in leadership roles and management of people.

Contact this candidate