Lisa McGhee

Patient Registration/Bed Control Coordinator - United Medical Center

Oxon Hill, MD 20745

adznhz@r.postjobfree.com

+1-202-***-****

Work Experience

Patient Registration/Bed Control Coordinator

United Medical Center - Washington, DC

2011 to Present

Employer that allows me to utilize my customer service, team player and leadership skills in a fast paced people oriented environment.

Professional: 2011-Present United Medical Center-Washington, DC Patient Access Officer/Bed Control Coordinator

Interviews arriving patients, Enter patients demographic information into system, verify Insurance information and collect copay and deposits. Interact with patients, doctors, DOC, MPD, Nurses on patient care levels,directs patients, visitors to the appropriate room. Breakdown charts and distributes the registration documents to the proper user, Expedite patients through the process of the ER and/or being admitted to the hospital, Keep Account of financial given to our department and patient access leader to employees, Works in conjunction with registration, Nursing Supervisor and Unit Manager/Supervisor to maintain a positive patient experience for patients being admitted and through their hospital stay by coordinating bed assignments and bed utilization on all nursing units, place Direct Admissions into hospital.

Medical Office Assistant II

Washington Hospital Center - Washington, DC

2008 to 2010

Scheduled appointments for patients including appointments with other medical offices and for tests, including pre-admissions testing. Confirms appointments, May give instructions to patients, explain an upcoming procedure/test, and/or answer questions. Collect needed Information prior to appointments. Maintains calendar for physicians, and/or department/clinic including patient appointments, surgeries, meetings, etc.Completes preliminary registration for new patients and updates information on existing Patient (inpatients and/or outpatients) in the Hospitals or departments scheduling system. Obtained necessary demographic and insurance information, referrals, pre-certification, copies. Make/create patient's chart or request existing one from Medical Records. Verifies all information. make referrals when patients have no insurance or means to pay for services. Receives and screens telephone callers and visitors, take and forward messages to appropriate staff. Obtain authorizations for patient's upcoming surgical procedure and testing, Type letters/correspondence for patients as needed. Scanned documents daily. Maintains and order supplies for personnel/departments as needed or requested. Receives and reviews all.

ER/Medstar Registration Admission Representative

Washington Hospital Center - Washington, DC

2005 to 2008

Received, processed and coordinate request for hospital bed assignments from internal sources, including Emergency Service, clinic and external physician office and medical facilities.

• Greeted and registered patients for various medical care in the hospital, including clinical, laboratories, Emergency Services, inpatient/outpatient services, physician and medical offices. Pre-Registered patients and process high volume telephone request and inquiries.

• Contacted patients waiting to be admitted on an urgent care basis as bed assignments become available. Kept the attending physician updated of the bed availability.

• Obtained patient demographic information, verified insurance plan/coverage and enter requests for various tests into computer system. Phone insurance companies, physician office for levels of benefits coverage, pre-authorizations, referrals, care plans.

• Made patient status conversion from outpatient to inpatient. Completed internal transfers involving re- assignments of beds between services.

• Received and secured patients valuables according to established policy/procedures. Escort patients to designated areas of the Hospital as needed.

Education

High school in Administrative Assistant

Theodore Roosevelt Senior High School - Washington, DC September 1984 to June 1988

Skills

• Meditech, Aria, Passport, IDX, Relay (10+ years)

• Data Entry (10+ years)

• Scheduling (10+ years)

• Receptionist (10+ years)

• Billing

• Medical Terminology

• Time Management (10+ years)

• Cashier (10+ years)

• Filing (10+ years)

• Organizational Skills (10+ years)

• Excel

• Insurance Verification (10+ years)

• Medical Records (10+ years)

• Medical Office Experience (10+ years)

• Medical Scheduling (10+ years)

• Medical Billing

• Hospital Experience (10+ years)

• HIPAA (10+ years)

• EMR Systems (10+ years)

• Medical Coding (10+ years)

• QuickBooks

• Medical collection

• Customer service

• ICD-10

• Medical receptionist

• Phone etiquette

Assessments

Customer Service Skills — Familiar

December 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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