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Customer Service Assistant Manager

Location:
Multan, Punjab, Pakistan
Salary:
2000£
Posted:
September 12, 2023

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Resume:

Afzonia Syed

Masters in International Relations

Address: House# 48, Fatima Avenue Multan Public School Road Multan, Date of Birth: June 19, 1989 CNIC: 33303-9773424-4 Father Name: Syed Irshad Mehmood Religion: Islam

Nationality: Pakistani Phone: +92-309-*******

WhatsApp: +92-309-******* Email: adznhg@r.postjobfree.com Objectives:

I am an experienced operation, sales and management professional with exposure in various business verticals and cross functional capacities. My expertise gained throughout career makes me a value added fit to organizations where I contribute in their revenue increase and scaling up with new services and product lines for future growth. Professional Experience:

Acting Manager Sales & Marketing (Oct 2018 to July 2023) L’Oreal Professional (Ali Gohar & Company)

• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

• Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.

• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities

• Provides information by collecting, analyzing, and summarizing data and trends.

• Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand

Import Officer. (Apr 2017 to July 2018)

Chen One Stores, Lahore, Pakistan

• Preparation of shipment documentation.

• File maintains of imports documents.

• Issuance Of purchase order.

• Provide import estimates and information regarding importing into Pakistan

• Provide customer service to internal departments and overseas affiliates/clients.

• Maintain import data and verify information accuracy.

• Classify all entries, resolve import problems and monitor imports.

• Handle all post-entry amendments and internal audits of all imports.

• Assist the management with projects as requested. Assistant Manager Operations (March 2014 to February 2015) Global Pakistan, Lahore, Pakistan

• Prepare working report of employees on daily basis for performance evaluations.

• Prepared meeting minutes and made all necessary arrangements of meeting.

• Develop all inspection reports according to the visit of engineers at site.

• Perform Duties as Personal Assistant of CEO.

• Monitor salary and over time sheets of all employees.

• Monitor daily progress status and update to directors and CEO. Sales Executive Officer, (October 2011 to September 2012) House of Chenab, Lahore, Pakistan

• Convinced retail or wholesale buyers for garments sale.

• Contacting and meeting with potential buyers

• Identifying and targeting prospective customers and responding their queries

• Recommending products to customers based on their needs and interests.

• Demonstrating and explaining products, and provide samples and catalogs.

• Negotiating contracts, credit terms and warranties

• Providing support to customers after the sale.

SKILLS:

Management & Coordination, Services & Products Strategy, Import Export Operation EDUCATION:

M.A in International Relations Baha-U-Din Zakariya University Multan 2009-2011 Bachelors in Education University of Sargodha 2008-2009 Bachelors in Arts Punjab University Lahore 2006-2008 F.A Board of intermediate and secondary education 2004-2006 Matric General Science Board of intermediate and secondary education 2003-2004 English Language Certificates:

IELTS from Australian Education Organization with 5.5 Bands. (October 2011) Certification in English language (August 2009)

Reference:

Reference will be furnished on demand.



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