Customer Service General Manager
Resume:
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ALEX MCRAE
EXPERIENCE
Bar And Restaurant Manager
September 2022 - Present Twin Peaks
Supported new restaurant opening: staffing, set-up, training
and opening of high volume location ~150k/week
Recruited, trained, evaluated, scheduled and supervised all
front of the house personnel
Provided leadership by setting clear expectations for team
members and then holding them accountable
Circulated throughout entire restaurant to monitor and
maintain food quality and service standards
Maintained a high level of customer service by addressing
complaints promptly and professionally; analyzed customer
feedback and implemented strategies to improve service
Utilized sales forecast and allocated resources to maximize
team member performance
Performed daily cook's line and bar inspections to ensure
cleanliness standards were met
Restaurant Manager
April 2019 - August 2022 Carrabba's Italian Grill, Plano, TX
Organized and delegated tasks to staff members, monitored
performance and provided constructive feedback.
Scheduled and received deliveries and verified goods received
against paperwork.
Cultivated positive relationships with customers through
excellent hospitality services.
Organized special events such as wine tastings or
promotional activities.
Provided leadership and support to all team members while
promoting a positive work environment.
Monitored food preparation and presentation to enforce
adherence to portion sizes and quality standards.
Assistant General Manager
August 2016 - May 2021 Super Chix, Frisco, TX
Annual Sales Volume: $1.4 Million
Decreased labor costs from over 25% to about 19% at the
Preston location by scheduling employees to come in at a
later time than usual since they could set them up to be ready
to go the night prior
Reduced food cost by making sure they cook to order and
don't pre-prep it so waste is eliminated
Created monthly competitions for employees to upsell
customers to increase sales e.g
Received more than 20 positive Yelp comments on great
service and specifically about him while at Preston's Super
Chix
General Manager
January 2017 - April 2019 CiCi's Pizza, Dallas, TX
us
Developed strategies to improve operational efficiency,
reduce costs and maximize profitability.
Investigated and resolved complaints regarding food quality
Q
CONTACT
= adznge@r.postjobfree.com
Q Plano, TX 75074
CAREER OBJECTIVE
Talented professional with extensive
experience in the hospitality industry.
Proven record of success in
managing and leading large teams.
Adept at cultivating and maintaining
strong relationships with coworkers
and guests. Skilled in team
development, cost control, inventory
management, and customer service.
Contact this candidate