OMAR BOUYACOUB

Technicum Ibn Saad El kiffan Tlemcen (213-***-**-**-**

E-mail: adzng7@r.postjobfree.com LinkedIn: Omar BOUYACOUB Skype: obouy357 PROFILE:

Results-driven, ambitious, professional with expertise in hospitality management. Proven track record in communicating effectively with clients and departmental managers while ensuring efficient and positive experiences throughout the hospitality business. Utilize organizational, planning, technology, and standardized processes for improved results. Attention paid to details and responsibly following through to maximize guest experience.

COMPETENCIES:

• E-Learning Platforms

• Guest-ware/Opera/GXP

• ETAC/CBT/OSCAR

• ONQ System/ HOTELOGIX

• MARSHA Operating Systems

• Microsoft Office Proficient

• Multi-Lingual (Arabic, French, Spanish, English) EDUCATION:

Masters in Language Translation: Arabic, French and English & Tourism and Cultural Heritage University of Abou Bakr Belkaid, Tlemcen Algeria June 2016 Bachelors in Translation- Language Specialization: Arabic, French and English University of Abou Bakr Belkaid, Tlemcen Algeria June 2013 WORK HISTORY:

Receptionist/ Interim Duty Manager:

The Living Adventure - Global Sports Event Qatar 2022 November 2022-January 2023

- Register and process check-in for all arrivals.

- Handle guest room keys and ensure effective control for guest security.

- Coordinating with other teams to ensure that all tasks are completed in a timely manner.

- Handle guest checkouts efficiently and professionally.

- Update guest information on the computer after a complete check-in.

- Fulfill guest requests and liaise with the department concerned to ensure immediate follow-up.

- Participate in regular meetings and briefings as scheduled.

- Communicate all information that the next shift has to know for a well running of the operations.

- Supporting staff members during transition periods by providing coaching, feedback, and mentoring.

- Working with more than 80 nationalities all over the world (Team/ Guests). Receptionist

DoubleTree by Hilton Sharjah Waterfront Hotel & Residences UAE July 2022-October 2022

- Make appropriate selection of rooms based on guests needs and code electronic keys

- Listen and extend assistance to resolve problems

- Advice team members of guests special needs and accommodations

- Promotes and administer Hilton marketing programs for arriving guests Housekeeping Supervisor

Le Méridien- Oran, Algeria June 2022-July 2022

- Train and assist housekeeping attendants as well as writing reports regarding their performance

- Attend daily meetings and prepare housekeeping attendants job assignments

- Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

- Inspect areas cleaned, take notes of VIPs, DNDs, Double-Lock Rooms and take appropriate actions Hotel Night Supervisor

Four Points by Sheraton. Marriott – Oran, Algeria Aug 2019- Aug 2020

- Answering to any of client needs including registration procedures

- Making sure the hotel is presentable physically as well as any maintenance requirements

- Running all the orders that need to be made while keeping everything up to date

- Coordinating incidents/urgencies within and around the hotel and its security Reservation Sales Agent

Renaissance. Marriott – Tlemcen, Algeria Oct. 2018- June 2019

- Responsible for coordinating and communicating hotel information and inquiries through e-mail

- Answering phone calls, guest questions and /or transferring calls to the proper department

- Handle all reservation requests from other departments in the hotel

- Process rooming lists and group blocks within the MARSHA and OPERA

- Participated in meetings and handled several trainings related to the different operating systems used by Marriott

Delighted to Serve Agent- DTS

Renaissance. Marriott – Tlemcen, Algeria Feb.2017- Sept. 2018

- Operate telephone switchboard station to answer telephone calls

- Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls

- Advice guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required

- Contact appropriate department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction

- Answer questions related to the hotel

- Help international guests with the proper language they speak

- Serve as a city guide when necessary

- Named Employee of the Month (March 2018)

- Participated in the 35

th

session of the Interior Ministries of the Arab Countries

Contact this candidate