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Customer Care Call Centre

Location:
Harare, Zimbabwe
Posted:
September 12, 2023

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Resume:

@

O

,

YVONE MUDESVA

adznb9@r.postjobfree.com

+263********* /077*******

**** *********,******

Objective

Self motivated,energetic and success driven team player with 6 years + experience in the retail, banking and hospitality industry aiming to eagerly perform and maximise customer satisfaction and also willing to extend my knowledge in the working sectors

Experience

Mutero Mission School

01/2009 - 08/2009

Teacher

Research and development

Encouragement of student participation

Planning and preparing lessons

Marking student work and recording perfomance

Startwell Construction

01/2012 - 12/2012

Banking intern

Follow ups on debtors

Receipting funds from clients

Invoice

Record and book keeping

Following up on defaulters

Wisrod Microfinance

01/2015 - 08/2016

Finance Clerk

Collection of daily payments as per collection schedules.

Receipting payments as per collection schedules.

Reconcile cash collected with collection schedules.

Disbursing loans to clients

Following up defaulters

Verify the identity documents

Performing other duties assigned by manager

Milkane (South Africa)

10/2016 - 02/2017

Cashier

Welcoming guest

Placing orders for guest

Explaining Menu to customers

Cleaning Table

Debonairs Pizza

03/2017 - 05/2023

Cashier

Taking Calls (Call Centre)

Taking Online Orders

Cashing Up

Education

Harare Polytechnic

2014

Higher National Diploma in Banking and Finance

2.1

Harare Polytechnic

2010

National Certificate in Banking and Finance

2.1

Treehouse America / Econet Wireless

2010

Certificate in Programming Languages ( Web Design) 2

Ubuntu Equity and Econet Wireless

2010

Certificate in Enterprenuership

2

Skills

Effective communicator. Analytics. Good customer care. Quick responsive rate. Stock taking. Cashing up. Handling paperwork. Customer retention.

Reference

Isaac Boroma - Wisrod Microfinance

Floor Manager

077*******

Technical Skills

Microsoft Excel

Microsoft Word

Powerpoint



Contact this candidate