Customer Service Wal Mart

professional experience

Scanning and Receiving Clerk

Citizen Potawatomi Nation: FireLake Express Grocery, Mcloud, OK September 2019-August 2023

Work independently with a sense of urgency to complete daily price changes and price verification. Update signage for weekly ads. Check-in merchandise. Verify invoices for payment and inventory. Maintain vendor relations. Work as Cashier as needed. Provide excellent customer service.

Assistant Retail Manager

Stage Department Store, Shawnee, OK October 2017-June 2018

Supervise staff. Responsible for open and closing duties, key holder, and cash handling. Verify drawer counts. Stock inventory. Receive trucks. Work as Cashier. Upsell. Meet sales and Stage credit card up-sell goals. Provide excellent customer service.

Invoice Associate

Wal-Mart, Oklahoma City, OK December 2003-June 2016

Consistently Exceeded or Met Requirements on Performance Appraisals. Pay invoices for vendors in a timely manner. Meet daily, weekly, and monthly deadlines in a fast-paced work environment. Balance invoices each month. Communicate to management profits and costs as well as balance over or under budget. Provide reports to management. Communicate effectively with coworkers and management. Work as an effective team member. Create Excel spreadsheet for cost inventory controls. Complete data entry of invoice amounts in Excel and Wal-Mart software. Create documents in Word. Perform inventory control. Ensure loss prevention by creating claims for shortage and product damage. Reconcile invoices from vendors to check-in lists and journal entries and research causes for differences. Organize and file paperwork. Regularly use and maintain office equipment including scan, copy, and fax machines.

Merchandise Receiving Associate

Wal-Mart, Oklahoma City, OK May 1995-December 2003

Responsible for maintaining the receiving area. Maintain check-in lists of products to reconcile with invoices from vendors and research causes for difference. Maintain clean, safe and organized area. Abide by loss prevention standards.

Customer Service Desk, Cashier, Layaway Associate

Wal-Mart, Oklahoma City, OK July 1994-May 1995

Deliver excellent customer service with a positive, professional attitude. Utilize Wal-Mart software to track customer payments. Process returns and exchanges. Investigate and offer resolutions to customers’ challenges. Provide up-to-date information about all products and ads. Compile and print customer complaints and suggestions and present them to the appropriate authorities.

Software experience

Microsoft Office Excel (intermediate)

Microsoft Office Word (intermediate)

Wal-Mart Software for Invoicing, Reports, Product Lists, E-mails

Education

High School Diploma

Bethel High School, Shawnee, OK

References

Citizen Potawatomi Nation Human Resources

McLoud Express Grocery

1601 S Gordon Cooper Dr.

Shawnee, OK 74801

Phone: 405-***-****

Mary O’Brien, Accounting(co-worker)

Wal-Mart

6100 West Reno

Oklahoma City, OK 73127

Phone: 405-***-****

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