ALI JAWAD

Phone: (971-**-******* Email: adznas@r.postjobfree.com

Address: Al Muwaileh Commercial, Sharjah, United Arab Emirates Objective

Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Experienced professional with strong leadership and relationship-building skills. Motivated with solid experience managing all levels of large-scale projects. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Security Banking, Security Industry, Consultancy, Hospitality in Tourism and RTA Project. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Work Experience

ADMINISTRATION MANAGER – ABN GROUP CORPPORATE SERVICES LLC – DUBAI - U.A.E – 02ND JANUARY 2019 TILL DATE

● Maximize efficiency of administrative process by completing paperwork in a timely manner and ensuring proper filing of every Documen.

● Optimize the administrative process to ensure the high team performance.

● Maintains administrative staff by recruiting, selecting, orienting, and training employees

● Initiates and coordinates goals, deadlines, and projects for their department.

● Work with team members to increase individual performance and set realistic improvement goals

● Attending meeting with clients on assisting to setting up business

● Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

● Determine areas of improvements for cost control and initiate changes

● Define employee’s functions and assign them in different task and supervise.

● Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

● Overseeing daily business operations.

● Provide suggestions for business growth

● Suggest improvements for employee engagement

● Interviewing and Hiring employees

● Evaluating performance and productivity.

ADMINISTRATION/ACCOUNT ASSISTANT MANAGER – WAES ENTERPRISES PTY LTD – MELBOURNE – AUSTRALIA – 02ND FEBRUARY 2015 TO 08TH JULY 2016

● Managing General Administration when required.

● Assisting team with Bookkeeping/Accounts on daily basis.

● Maintaining records of Accounts Payable and Receivables.

● Reporting directly to manager.

● Handled International student queries and assist them with immigration guidelines.

● Attending important complaint calls and making sure to rectify their issues.

● Produced ad hoc reports and documents for senior team members.

● Developed new process for employee evaluation which resulted in marked performance Improvements.

● Copied, logged and scanned supporting documentation.

● Responded to client’s requests via telephone and email.

● Obtained documents, clearances, certificates and approvals from local, state and federal agencies. OPERATIONS TEAM LEADER/COORDINATOR – BLUE STAR SECURITY SERVICES - MELBOURNE – AUSTRALIA - 05TH JUNE 2014 TILL 28TH JANUARY 2015

● Supported Chief Operating Officer with daily operational functions.

● Take phone calls and direct them to the right person.

● Prepare daily visitor and contractor log on different sites.

● Preparing Rosters for 10 to 20 staff to different locations.

● Maintaining staff hourly work records.

● Conducting meetings with clients to meet their requirements.

● Conducting inductions for new staff in different work sites.

● Taking care of requirements of the clients on site.

● Deploying staffs on different sites as per the requirement of clients.

● Responded to customer/clients requests via telephone and email.

● Entered details such as payments, account information and call logs into the computer system.

● Verified data integrity and accuracy.

● Performed FIRST AID & Fire and Safety activity in an emergency situation. SECURITY ADMINISTRATOR SPECIALIST – EMIRATES NATIONAL BANK DUBAI - U.A.E – DUBAI - SEPTEMBER 2007 – APRIL 2014

● Administering /processing day-to-day User Requests from ENBD Systems / Applications users. This Function includes User Creation, Deletion of Ids, Enabling Ids, Disabling Ids, Modifying Ids and Resetting user passwords for systems / applications administered by SEC unit as assigned by SEC management.

● Providing remote assistance for the users across the bank.

● Performing Periodic User Profiles / Options Review for all SEC-administered systems / applications as per policy

● Implementing Periodic Review feedback

● Generation of user related statistics and MIS as found in Audit Logs, Online Workflow etc.

● Generation of MIS report based on number of request processed on daily/monthly basis.

● System Cleanup activities like deleting the ids which are not logged in to the system for more than X number days, maintaining Licenses (HOD system etc.)

● Issuing / Inputting High level passwords for IT staff to resolve /implement cases in on a 24X7 basis.

● Resetting the High level passwords after use

● Updating DR Chubb with the passwords to reflect latest password changes

● Taking inventory of High level passwords, Updating Password records

● Supporting windows user administration for cases such a Id unlocking and issuing new passwords during the 2nd & 3rd shifts etc.

● Dispatching user Ids and Passwords Notifications.

● Receiving staff phone calls on user enquiries or requirements

● Processing user separations and other special requests such as internal HR Transfers etc.

● Updating Staff details on the Outlook (email system).

● Performing pre-implementation user access testing in readiness for project sign off

● Performing Periodic User Profiles / Options Review for all access rights assigned on the windows/ email systems as well as other related periodic reviews such internet rights, groups, folder access etc. as per policy.

● Cultivating a good working relationship with system users

● Taking Application Handover from IT and making sure it meets the requirements of standard policy of the bank.

● Achievement on successfully testing AUTO IVR application in the bank. QUALITY ASSURANCE AGENT – ROAD TRANSPORT AUTHORITY (RTA) - DUBAI – U.A.E - JANUARY 2007 TO SEPTEMBER 2007

● Checking the proper registration of SALIK TAGS assigned to vehicle.

● Attending important complaint calls and making sure to rectify their issues.

● Identifying errors made by the agents while registering the SALIK Accounts to each Owner.

● Making sure that SALIK registration forms are maintained and addressed to the correct aisle.

● Activation/De-activation and cancellation of SALIK tags assigned to the vehicle owner. TRAVEL CONSULTANT & SALES REPRESENTATIVE - BUSINESS TRAVEL & TOTAL HOLIDAYS - U.A.E – DUBAI - JANUARY 2006 TO JANUARY 2007

● Handling WALK-IN customers to issue Travel tickets.

● Also issuing tickets to corporate clients on credit basis.

● Also receive month end cheques & cash from the Credit customers.

● Handle calls & enquiries regarding bookings of the passenger.

● Creating hotel packages for the customers.

● Coordinating with hotels to confirm reservations for the customers.

● Delivering tickets for VIP Clients on their doorstep.

● Responded to clients’ questions, issues, and complaints in a timely manner and found appropriate solutions when needed.

● Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

● Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

● Arranged travel accommodations for groups, couples, executives and special needs clients.

● Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates

● Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

● Executed an average of 10-15 prompt wake-up calls each morning.

● Resolved service-related problems in a timely manner. Skills

● Operating systems such as WINDOWS all versions.

● Good Knowledge in MS EXCEL/WORD of all Versions.

● Attention to detail.

● Running successful Administration/Management

● Team leading Capabilities.

● Strong organizational skills.

● Problem solving skills

● Data management

● Self-motivated

● Document scanning

● Team leadership

● Process implementation

● Inspection reviews

● Strong verbal communication

● Data entry

● Report writing

● Staff development

● Extremely organized

● Interpersonal and written communication

● Project management

● Team liaison

● Product testing

● Risk management processes and analysis.

Education

BACHELOR’S IN BUSINESS ADMINISTRATION IN GENERAL MANAGEMENT – Paramount International University - Dubai -2006-2010

O’ LEVELS CERTIFICATION FROM CAMBRIDGE UNIVERSITY - British Council – Dubai – 1999 – 2000 Computer Skills

Operating systems like WIDOWS/IMAC all versions

Very Good Knowledge in MS EXCEL/WORD/OUTLOOK of all versions. Personal Details

Nationality: Indian

DOB: 03rd MARCH 1982

Gender: Male

Marital Status: Married

Passport No: U0442815

Visa Status: Freelancer Visa (GM)

Driving License: Dubai Issuance valid till 2023

Language Proficiency: English (READ WRITE SPEAK ) Arabic (READ WRITE SPEAK )

Urdu (READ WRITE SPEAK )

Hindi (READ WRITE SPEAK )

Contact this candidate