Customer Service Independent Contractors
Resume:
Gavin Burris
adzn9v@r.postjobfree.com
EDUCATION
Bachelor of Arts, English, The University of North Carolina Charlotte, GPA: 3.1 Graduated Minor: Technical writing and communication
Awards: Standards chair Pi Kappa Phi Fraternity
Designed user documents through Adobe Indesign, Adobe Acrobat, and Microsoft Excel:
● Partnered with professors and peers to conduct feedback interviews and tests regarding the efficiency and effectiveness of software and websites.
● Recorded data of testing and interview results.
● Created instructional manuals for beginner and intermediate usage of software. Wrote and researched critical and academic essays:
● Scheduled interviews with foreign exchange students to collaborate and develop essays on cultural differences.
● Created personal and public essays using Microsoft Suite and Google related programs.
● Practiced and led classroom discussions and group-related assignments. PREVIOUS EMPLOYMENT
Schneider National February 2023-Current
Business Owner Representative, Charlotte, NC
Telephone communication:
● Answered inbound and made outbound phone calls via Microsoft Teams.
● Responded to independent contractors messages via Schneider Oracle system with an above 95% response and acknowledged rate.
● Communicated with coworkers via Microsoft Teams
● Corresponded to Emails sent through Outlook and Schneider internal message system. Inquired with other Schneider Branches to answer independent contractors questions and concerns:
● Reached out to Box Planners through the NXT Schneider portal to inquire about empty trailers.
● Contacted multiple businesses customer service representatives on questions regarding shipments.
● Seeked recovery and relays for shipments unable to be picked up or delivered. Problem solving/Computer:
● Resolved issues between independent contractors and loads based on context of issue. (i.e. when to recover or relay shipments).
● Looked at independent contractors information and booked shipment orders through OTM Event Extensions and Oracle Logistics software.
● Managed multiple monitors and tabs with information such as messages, emails, and independent contractors information.
East Coast Wings May 2017-March
2023
Server/Host/Kitchen, Harrisburg, NC
Managerial Tasks:
● Created and forwarded shift schedules to coworkers.
● Filled out inventory and stock orders to keep the restaurant stocked.
● Recorded and kept track of daily and weekly sales using Microsoft Excel.
● Interviewed potential hires and evaluated whether they are suitable for the position.
● Effectively trained new employees for front of house and back of house positions. Customer Service:
● Answered and handled over the telephone: customer orders, inquiries, or complaints.
● Devoted attention to customers to satisfy their inquiries.
● Listened and resolved customer complaints and needs.
● Handled monetary transactions over the phone and in person. Teamwork:
● Collaborated and communicated with team members during busy hours.
● Developed strong and quick communication skills needed in a fast paced environment. SKILLS
Microsoft Suite and Google related applications:
● Proficiency in Microsoft Word, Excel, Slides, Outlook, and OneNote.
● Proficiency with Microsoft Teams.
Pi Kappa Phi leadership roles:
● Lead and planned Fraternity social events.
● Overlooked and enforced Fraternal rules and behaviors.
● Organized fundraising events to raise funds for our charity, The Ability Experience. Customer Service experience:
● Cash handling experience.
● Effective communication with customers.
● Clear and strong communicative responses through speaking, messages, or emails.
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