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Social Media Customer Service

Location:
Freehold, NJ
Posted:
September 13, 2023

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Resume:

JACLYN M. VELEZ

MANALAPAN, NJ ***** · 917-***-**** · adzn71@r.postjobfree.com

Responsible beauty professional with over 15 years of experience in client relations. Skills include exceptional customer service and care, traditional administrative tasks and organization, social media management, and event planning.

PROFESSIONAL EXPERIENCE

Administrative Assistant / Junior Account Executive

LC Communications Inc., New Jersey (February 2022-present)

-Provide administrative support for boutique media relations agency including managing schedules, arranging conference calls, finalizing agendas, and file management

-Liaise with media and influencers and research current trends, news items, and journalists

-Support and liaise with senior and executive leadership to assist and plan media and marketing strategies

-Assist with the management of client social media platforms (Instagram, Facebook, LinkedIn, TikTok, YouTube, Pinterest, X), including management and creation of monthly content calendars

-Support client event planning and execution

-Manage all media mailers and samples

Senior Hair Stylist

Visage Hair Studio, Staten Island, NY (April 2012-Present)

-Senior stylist with 15 years of experience in the beauty industry

-Service personal clientele and new clients with their hair needs including hair coloring, cuts, formal up-dos, blowouts, and braiding

-Manage client schedules using digital platform

-Responsible for organizing and maintaining files for ordering supplies and merchandise

-Administrative tasks as needed including answering telephones and front desk customer service

-Support and liaise with salon management to support marketing initiatives and social media platforms

Sole Provider of Childcare and Household Management

Childcare Leave from NYC Department of Education (June 2017 - Present)

-Responsible for all household duties for a family of five while husband traveled for work

-Managed all children and family schedules, activities, and appointments

-Maintained household management including bill processing and maintenance appointments

-Provide childcare for three children ages 6; 3; 1

Paraprofessional, New York City Department of Education

Public School 36, Staten Island, NY (September 2016- June 2019)

-Licensed paraprofessional responsible for the care and educational support of elementary school children; assigned one child per school year

-Supervised classroom and recess activities, classwork, and meals

-Apply appropriate teaching strategies in the classroom with various skill levels

-Ensure classroom instruction is handled according to the school’s policies, goals, and objectives

-Worked with special needs children, including those with learning disabilities, mental challenges, and physical impairments.

-Conducted one-on-one learning sessions as well as group learning

-Assisted with test preparation

EDUCATION & CERTIFICATIONS

Touro University, New York, New York (2016-2018)

Credits for Paraprofessional Certification

The City University of New York, College of Staten Island (2004-2005)



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