Macy Hodges

adzn41@r.postjobfree.com

Summary of Qualifications

Results-driven and proactive individual who is qualified to perform in a fast-paced environment. Looking to utilize my leadership expertise and multi-tasking skills to benefit the organization. Key skills to include

• Effective Oral and Written Communication

• Training Skills

• Microsoft Office Suite

• Organizational activities

• Project Management

• Delegation

• Problem-Solving Skills

• Experience with Diversity

• Effective Conflict Management &

Adaptability

Work Experience

Catering Manager/ Club Operations July 2023- Current Habu Pit Restaurant, Okinawa Japan

● Plans special events in coordination with the Club manager and Executive Chef and manages operations of all banquets that take place within the club and offsite for up to 250 guests

● Responsible for booking banquet business, coordinating and supervising banquets, and ensuring customer satisfaction. Works with a variety of patrons, both civilian and military, to meet the needs of each patron.

● Manages operations of all banquets that take place within the club or to be catered offsite by club personnel. Manages wait, bar, and janitorial staff assigned to the banquets.

● Makes all reservations, generates contracts for customers, design cost menus, draws up room layouts, creates seating charts, and processes appropriate forms of payment.

● Assures patron satisfaction by resolving complaints and other customer issues.

● Managed a team voted the best restaurant for 2023 of all MCCS locations Hostess November 2022 – July 2023

Seaside Restaurant, Okinawa, Japan

● Welcomes an average of 80+ guests in a warm and friendly manner, assisting when needed.

● Seats guests and manages seating charts, assisting large groups of up to 20 guests at a time ensuring food and drinks are delivered promptly.

● Responds to guests’ inquiries, questions, and requests in a timely, friendly, and efficient manner.

● Assists colleagues with side work including but not limited to cleaning, stocking, and folding silverware.

● Managed the order of customers and coworkers to provide a positive and welcoming atmosphere for our guests and to limit wait times

● Helps fellow team members and other sections wherever necessary to maintain a positive work relationship.

Trainer September 2020 – October 2022

Amazon Fulfillment, Middletown, DE

● Received and put away inventory to maintain a clean, safe work environment and a steady flow\

● Maintained a clean, safe work environment and a steady flow. and ensured products meet quality requirements

● Directed and supervised 20+ new hires on proper procedures each week

● Developed quality training techniques and analyzed the format to improve workflow

● Exercised initiative in resolving issues with new hires and promoted a fun and safe work environment,

● Monitored inventory levels to enhance efficiency for pickers to ensure orders were completed promptly Hostess/ To Go Pro September 2019 – August 2020

T.G.I. Friday’s, Dover, DE

● Ensures guest dining experience was excellent, answered incoming calls to the restaurant and provided appropriate service

● Ensures 100% accuracy of 40+ orders a night, and responded to guests in the To Go parking spots quickly and efficiently as they arrive

● Managed the seating floor and ensured proper response times by servers to tables

● Responded to guests in the To Go parking spots quickly and efficiently as they arrive

● Presented a positive first impression and excellent customer service. Further, carried natural conversations with guests for a welcoming atmosphere

Account Manager

Discover Financial Services June 2019-September 2019

● Research customer complaints or problems related to their accounts or Card Account and resolve them in a timely and accurate manner

● Identify and address customer needs by using appropriate needs identification methods

● Provided information or completed a service transaction in response to incoming questions regarding Bank products and/or services.

● Listened and actively understood while analyzing the customer needs on 100+ calls each shift Sales Associate/Buyer August 2015 – June 2019

Style Encore

Dover, Delaware

● Delegated tasks for lower level employees and trained new hires on daily operations to ensure procedures were properly followed. Sorted 100+ items daily and priced items based on demand and brand for our local demographic

● Assisted customers in finding apparel that matched their lifestyle and any requests customers had. Built lasting relationships with clients who became regular customers with a return rate of 25%

● Managed a $1200 daily budget to purchase and regulate inventory levels ensuring the items that were bought were requested from consumers and in demand.

● Escalated sales through the development of staff focusing on coaching, training, and modeled desired behaviors. Then was recognized as the number one seller of merchandise, providing positivity and a welcoming attitude for customers.

EDUCATION

Bachelors of Science: Government & Public Policy

Wilmington University, Wilmington DE

Associates of Science: General Business

Delaware Technical Community College, Dover, DE

Certifications:

Project Management- Google September 2023

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