O

C*-Owner, Bee Organized, San Diego, Professional Organizing Company

Director of Volunteer Services with extensive experience in the healthcare industry.

Expert in responding to hospital needs by generating high-value, low-cost solutions.

Skilled at recruiting, assigning, and leading diverse teams of people simultaneously while keeping them motivated and engaged in their assignments.

Versatile, natural leader oriented to both people and results.

Leadership

Managed $2M annual departmental hospital budget, including preparation, forecasting, and auditing results.

Recruited, trained, mentored, and led 400+ volunteers and 35 paid staff a year serving 10K guests per day at the main campus.

Enabled volunteer workforce that provided health system a value of $500K a year.

Achieved a 75% volunteer retention rate by creating and fostering an inspiring volunteer culture based on constant recognition and highlighting intrinsic rewards of helping others.

Instrumental in securing a $10K private endowment fund for volunteer service department.

Taught at the annual Nurse Academy, a workshop for high school students interested in nursing and other healthcare careers, impacting over 400 students.

Program Development and Implementation

Initiated valet patient parking program in 2001, supervising 25 valets in four locations who parked over 70K vehicles annually.

Launched NODA (No One Dies Alone) Program, orienting and training 250+ volunteers to accompany dying patients.

Designed and implemented various volunteer programs for the health system such as Cancer Treatment volunteers and No One Dies Alone

Publications and Events

Wrote a book called “Leading With the Carrot: A Practical Guide to Volunteer Management” which serves as the foundation for trainings and volunteer program formation.

Planned and implemented the Volunteer Annual Recognition Program yearly recognizing 400+ volunteers and Auxiliary members.

Led the American Heart Association and United Way teams for their respective annual fundraising campaigns during 17 consecutive years.

Paula Gangel / Page 2

Beginner Expert

Budget Preparation & Forecasting

Problem Resolution

Public Speaking

Facilitation & Training

Multi-site Logistics Management

Strategic Planning

Relationship-building

Staff Mentoring & Development

Policy Execution

President, Bee Organized, San Diego 2021-Present

Real Estate Specialist 2019-2021

Keller Williams Key Partners, Prairie Village, KS

Director of Volunteer Services 2000 – 2018

The University of Kansas Health System

Kansas City, KS

One of the Top Academic Medical Centers in the United States, U.S. News & World Report, 2006-2018

In an organization of over 11,500 employees, lead staff (paid and volunteer) in charge of information desk and other supporting activities throughout the 900-bed hospital and 10 associated locations. Evaluated the performance of existing staff and define coaching strategies for success.

Volunteer Coordinator 1997 – 1999

Saint Luke’s Health System

Kansas City, MO

Responsible for Youth Volunteer Program, interviewed, trained and placed, and supervised a staff of 400+ adult and student volunteers. Maintained database for volunteer hours tracking. Developed program materials for various volunteer training sessions.

Volunteer Representative 1996 – 1997

Saint Joseph Medical Center

Kansas City, MO

Responsible for interviewing, placement, scheduling, and supervision of the information desk volunteers. Planned and implemented on-going training to provide optimal customer service and patient satisfaction. Supervised all teen volunteers.

Licensed in Real Estate in the state of Missouri, April 2019

Licensed in Real Estate in the state of Kansas, May 2019

Certified Administrator of Volunteer Services, CAVS 2007-2018

Certified through the American Hospital Association

3675 Seaflower Lane, Oceanside, CA 913-***-****

LinkedIn.com/in/PaulaGangel adzn1j@r.postjobfree.com

Paula Gangel

Professional Profile

Results

History

Master’s Degree:

Executive Master’s of Public Administration (EMPA)

UMKC

Henry W. Bloch School of Business Management

Bachelor’s Degree:

Bachelor’s of Science in English

Secondary Education

Emporia State University

Emporia, KS

Education

Skills

Let me know the skill areas you’d like to highlight and number of years’ experience in each and I will customize this chart for you.

Certifications & LICENSURE

Contact this candidate