MWENEDATA THIERRY

+250-***-***-*** • adzn0j@r.postjobfree.com • KG 88 Street, Kigali, Rwanda

EXPERIENCE

BOURBON COFFEE LTD Kigali, Rwanda

OUTLET SYSTEM AND PROCESSESS MANAGER JANUARY 2022-PRESENT

• Successfully leading a diverse team of 70 Front and Back of House restaurant staff, and administrative responsibilities

• Review work procedures and operational problems to determine ways to improve service, performance, and quality, and safety

• Skilfully interact with external vendors to obtain the best quality in pricing and product

• Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity

• Conduct performance assessments for staff and advised on methods for improving sales and customer experience

• Perform daily accounting and reconciliation of restaurant finance

• Responsible for new hire on boarding, department payroll and scheduling, coaching, and progressive discipline.

• Seek ways to cut waste and decrease operational cost

• Ensure store is prepared for internal audits through analysis/ preparation of quality assurance and inventory statistics

• Managed staff shifts to ensure balanced strength across all departments

• Working knowledge of commercial building codes,

• Ensured that all restaurant policies and procedures, standards specifications, and training programs are followed and completed

• Ensured compliance with health and safety, food preparation and serving, repair, and maintenance

• Adhered to cash handling and reconciliation procedures in accordance with restaurant policies and procedures

• Reviewed financial statement and activity reports, and other performance data to measure productivity of goal achievement to identify areas needing cost reduction or program improvement

• Ensured customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

• Generated weekly, monthly, and annual reports

GATE INC LTD Kigali, Rwanda

Logistics and Operations Manager AUGUST 2021 – DECEMBER 2021

• Supervise the logistical issues of planning, budgeting, transportation, and supplies for numerous consolidated events between 5 substations around Kigali

• Formulate creative suggestions on how to make optimum use of the resources of the organization and present them to the CEO

• Develop and implement a flexible work schedule which increases employee engagement and decreases over time

• Coordinate with clients and ensure that the goods meet an acceptable standard and generate positive feedback from clients

• Approve and prepare Purchase Order requisition, and bill of payment

• Supervise procurement activities including; receiving and unpacking parcels, quality management, completing relevant documentation, and dispatching stock

• Manage warehouse, regularly update stock, and record breakages and major spills

• Well skilled in the use of ERP system (operational dynamics Finance/operation)

• Initiated a tracking system that tracked kilometres to ensure that every vehicle follows a rigid maintenance schedule while managing a general service administration fleet of 6 vehicles

• Responsible for inspecting all vehicles off fleet and service if needed, and making appointments for the fleet to be serviced

KIVU Lava Café Goma, RDC

Restaurant Consultant JUNE 2021 – JULY 2021

• Helped in the conceptualization and branding of the restaurant business to make it competitive in the region and industry

• Provided guidance in menu development including menu layout, colour, size, menu description

• Supported in menu pricing and menu costing to create the right price point for the restaurant menu, this entailed portion control, and food costs, to keep costs down and sales up

• Developed the employee code of conduct for the restaurant, timesheet templates, and other documents on best practices and protocols, to enhance business productivity

• Supported the restaurant owner on restaurant financial planning and accounting service, in order to analyse the performance of the restaurant on the parameters of Profit & Loss, Cost of sales

• Gave out tips and advice on how to enhance financial controls to minimize theft and loss risks while continuously maintaining accurate accounts

Java House Africa Kigali, Rwanda

Branch Manager; Java Kigali Heights/ Java Remera/ 360 degrees JANUARY 2019 – MAY 2021

• Successfully leading a diverse team of 70 Front and Back of House restaurant staff, and administrative responsibilities

• Review work procedures and operational problems to determine ways to improve service, performance, and quality, and safety

• Skilfully interact with external vendors to obtain the best quality in pricing and product

• Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity

• Conduct performance assessments for staff and advised on methods for improving sales and customer experience

• Perform daily accounting and reconciliation of restaurant finance

• Responsible for new hire on boarding, department payroll and scheduling, coaching, and progressive discipline.

• Seek ways to cut waste and decrease operational cost

• Ensure store is prepared for internal audits through analysis/ preparation of quality assurance and inventory statistics

• Managed staff shifts to ensure balanced strength across all departments

• Working knowledge of commercial building codes, regulations both in Rwanda and Kenya

• Ensured that all restaurant policies and procedures, standards specifications, and training programs are followed and completed

• Ensured compliance with health and safety, food preparation and serving, repair, and maintenance

• Adhered to cash handling and reconciliation procedures in accordance with restaurant policies and procedures

• Reviewed financial statement and activity reports, and other performance data to measure productivity of goal achievement to identify areas needing cost reduction or program improvement

• Ensured customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

• Generated weekly, monthly, and annual reports

VOLUNTEER EXPERIENCE

Never Again Rwanda Kigali, Rwanda

Logistics Volunteer Jan 2014 – December 2016

• Held a volunteer position as a logistics volunteer for 2 years for Never Again Rwanda. A peacebuilding and social justice NGO. I handled event organization duties, note-taking, participated in public speaking, and training of schooling and non-schooling youth. The experience increased my confidence and allowed me to take part in a sustainable peace-building and social justice work initiative.

EDUCATION

E-Cornell University Kigali, Rwanda

Certificate in Hospitality Management Cohort-10 Anticipated Dec 2022

• Key courses: Hospitality business management, Customer service excellence, Management excellence cycles

University of IPRC KIGALI Kigali, Rwanda

Bachelor’s in Information Communication Technology December 2018

• Key courses: Artificial intelligence, Programming, Principal of marketing and management, ecommerce, Database management system

LANGUAGES

• English (proficient), French (proficient), Kinyarwanda (native), Swahili (intermediate) SKILLS

• Management skills

• Software/ Tools: Microsoft Office Suite/ 365 operations Dynamics ERP (Word, Excel, Powerpoint)

• ISALES Point of Sale (POS) Software

• Client/ vendor relations

• Inventory report generation

• Strong analytical skills

• Interpersonal communication skills

• Certificate: on safety, building, handling

Contact this candidate