Customer Service Representative

Latoria Johnson

*** ****** **

Columbus, OH *****

M: 614-***-****

*********@*****.***

Meticulous and high qualified diligent Business Administration associate with five

years or more experience. Very proficient in writing, research, client relations, and case

management. Technology and computing skills as well as competence in software

applications, networking issues, and website design and social media.

EXPERIENCE

MAY 2020 - DECEMBER 2022

CUSTOMER SERVICE REPRESENTATIVE, ADECCO

Responsible for answering inbound phone calls and emails, conducting outbound calls to customers to answer any questions or concerns and create inquiry to the resources teams if needed. Update customer contact information and listen effectively to communicate clearly and problem-solve following the companies’ policies and procedures.

JANUARY 2018 -MARCH 2020

CUSTOMER SERVICE REPRESENTATIVE, CLEARESULTS

Responsible for answering inbound phone calls and emails, conducting outbound calls to customers to answer any questions or walk them through any troubleshooting process or set-up process. Updated customers information, scheduled appointments for assistance, and responding to complaints with updated follow-up information.

JANUARY 2017 – MAY 2018

BOOKKEEPER, Walnutglen Apartment Complex

Responsible for evaluating and posting vendor bills and communicate agreements with contractors, maintaining daily financial entries and reconciliations, communicating with tenants to collect rent and post amount to accounts. Report delinquencies to corporate for approval for evictions if needed. Answering calls for customer services if needed and maintaining track of resident complaints for updated appliances or fixes.

EDUCATION

JANURARY 2023

BACHELOR OF SCIENCE IN BUSINESS ADMINSTRATION, Devry university

Bachelor’s degree in Business Administration in Human Resources with a 3.2 GPA, graduated in 2023.

JULY 2008

BUSINESS MANAGEMENT, columbus state community college

Associate of Applied Science: Business Management Degree

SKILLS

Microsoft Office, Power Point, Excel

Financial reporting

Data entry

People-first attitude

Strategic planning and positioning

Managing different priorities

Implementing new business systems

Professionalism

Patience

ACTIVITIES

Public speaking, Leadership and Motivation, Legal finance, Marketing, Managerial Accounting courses taken at DeVry and Columbus State Community College.

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