Customer Service Human Resources

Freddie’Nicole McKenzie-Barnes

**** ***** ***** **************, ** 24073 540-***-****

***************@*****.***

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Education:

Duquesne University Major in Corporate Communication 1994-1998 Kaplan University Associates in Business 1999-2001 Kaplan University Bachelors in Human Resources 2003-2005 Everest University Associates in Criminal Investigations 2006-2008 Experience:

Clear Creek Water Works Office Coordinator/Lab Technician 2017-Current Make sure that operation of the company is running proficiently and smoothly.

• Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands

• Organize and schedule meetings and appointments

• Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

• Manage contract and price negotiations with office vendors, service providers and office lease

• Provide general support to visitors

• Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals and reviewing of industry publications

• Handle sales transactions with all customers

• In charge of incoming and outgoing funds

• Testing all Bacteria Water samples for Clear Water Testing The Fisher Law Firm Client Service Coordinator 2016-2018 Coordinate general evaluation of potential client cases to ensure that they meet case criteria standards.

• Handle all incoming phone calls from potential clients through the client intake line.

• Contact all potential clients coming in via web forms and email.

• Follow up with potential clients to schedule appointments/consultations/sign ups.

• Prepare potential client intake paperwork.

• Ensure that every potential client is properly documented in SalesForce system. Dish Dr. Dish Level II 2015-2017

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

• Diagnose and resolve technical issues involving internet connectivity, basic/initial setup of hardware and software

• Troubleshoot customer issues as relates to TV service, manage accounts upgrades/status/refunds, and training/use

• Remote connect to customer devices to diagnose and resolve issues

• Research required information using available resources MTM Customer Service Level II 2013-2015

Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels

• Provide top-quality customer service experience to a diverse customer population

• Schedule trips in the most cost effective manner

• Respond to all inquiries within a timely and professional manner

• Recognize, handle and refer situations of an emergent nature

• Respond and document customer complaints

• Provide support on special projects as needed

Anserphone Team Leader 2008-2016

Answer inbound telephone calls for over 80 various accounts which we answered for.

• Navigates through multiple computer screens.

• Assists customers by answering questions through the cross referencing of different information systems.

• Leave detailed notes of call

• Call on calls when needed

• Diffuse stressful situations

Wells Fargo Team Leader 1998-2005

Quickly answer customer inquiries via the phone in a friendly and courteous manner

• Deliver exceptional service to our customers by going out of the way to please them

• Provide first call resolution while following strict procedures that meet compliance guidelines

• Identify and offer customers the products and services they need and want to succeed financially

• Experience processing complex transactions and performing extensive research to resolve complex customer inquiries

• Excellent verbal, written, and interpersonal communication skills

• Ability to interact effectively with internal and external partners and clients/customers

Contact this candidate