Riya Bhatt

*** ****** ******, ******, ** N*B*R* +1-226-***-**** adzmyu@r.postjobfree.com

www.linkedin.com/in/riya-bhatt-14ba91170

Career objective:

To work in an environment which is challenging yet helps me to grow and develop my abilities along with the growth of the organization. Experience:

TD BANK (OPERATION ANALYST I) OCTOBER 2021 – PRESENT This position has the following responsibilities, but are not limited to- Identifying hardware and software solutions, troubleshooting technical issues, diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software, speaking to customers to quickly get to the root of their problem, providing timely and accurate customer feedback, talking customers through a series of actions to resolve a problem, following up with clients to ensure the problem is resolved, replacing or repairing the necessary parts, supporting the roll-out of new applications, providing support in the form of procedural documentation and managing multiple cases at one time. CONCENTRIX- 3

rd PARTY WITH ROGERS (CUSTOMER SERVICE

ADVISOR II) FEBURARY 2021- MAY 2021

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services . Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) where clarify customer requirements, probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking, Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer Participate in activities designed to improve customer satisfaction and business performance and Offer additional products and/or services .Track, document and retrieve information in call tracking database TELEPERFORMANCE (CUSTOMER SERVICE ADVISOR)

NOVEMBER 2020– JANUARY 2021

Answer incoming customer calls/ emails/social media queries with regard to product delivery, billing concerns and general queries. Respond to customer questions and objections utilizing established service de-escalation techniques and endeavor to provide resolutions the first time around. Adding to this, maintain a high level of professionalism and build a positive rapport with each and every customer, Update customer information in the customer service database after each customer interaction and work with the management team to stay updated on product knowledge and stay updated on any changes in company policies CIRCLE K (CUSTOMER SERVICE REPRESENTATIVE)

OCTOBER 2018 – NOVEMBER 2020

Manage front-end operations to ensure efficient and friendly transaction and able to communicate efficiently with a wide range of customers. Moreover, working in competitive market I am able to identify and act upon potential sales and opportunities. Also, worked with store’s labelling, promotion and planogram floor work.

Education:

POST GRADUATE SEPTEMBER 2019 - APRIL 2020

FANSHAWE COLLEGE, LONDON, ONTARIO

I have completed my post graduate in Operations management where I have learned about supply chain, risk management, quality management, Employee relations, leadership and management and operation management process.

POST GRADUATE SEPTEMBER 2018 - MAY 2019

FANSHAWE COLLEGE, LONDON, ONTARIO

I have finished my post graduate in Software and Information System Testing where I learned about Test Methodology, system designing, project management skills,security testing, other tools related testing etc. BACHLOR DEGREE AUGUST 2014 - MAY 2018

A.D.PATEL INSTITUTE OF TECHNOLOGY, INDIA

I have pursued my degree in Bachelors of Engineering in Information Technology. A part from academic activity I got many certificates in extra curriculum activities like participating in tech fest events, in hosting the seminar etc.

Skills:

Customer service

As I have worked as a customer service representative, customer service was very vital and essential factor of my job. My duty was to maintain customer flow and sales by giving an efficient service to all the customers.

Interpersonal skills

As and employee of customer service according to me interpersonal skills are traits that you reply on when you interact and communicate with others. They cover a variety of scenarios where communication and cooperation are essential. This also involve the ability to communicate and build relationship with others.

Computer skills

Doing my bachelors of engineering in the field of Information Technology and also one of my core subject was software testing I have learned and well versed in basics of computer skills and this is always helpful in our day to day life in the era of technology.

Time management

The principle role of any job is time management and as being a student managing job as well as school at a same time can always ready to go state of position for both extra classes or shifts I built myself strong for this skill. Team work

Doing group projects in my academics helped to be believe in team work as it can help to share and learn altogether when different people with variety of ideas work together and eventually can come up with innovations and productive outcome.

Technical skills:

• Well versed with Microsoft office tools.

• Worked with SAP.

• learned and worked with supply chain.

• Learned basic of managerial accounts.

• Learned leadership and employee relations as a subject Tools and software:

• Agile and waterfall model in project management.

• Inchainge for leadership and management.

• Well versed with Microsoft word and excel for reporting .

• Generating data in excel using simplex learning programming.

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