AUNAISHUA MASON

Harrisburg, PA ***** • 717-***-**** • adzmyk@r.postjobfree.com

Professional Summary

Goal-oriented employee dedicated to high levels of customer satisfaction and meeting aggressive business goals. Honest and determined with specialized knowledge in technology, customer service and sales .

Skills

English Language

Active Listening

Customer and Personal Service

Time Management

Critical Thinking

Judgment and Decision Making

Active Learning

Sales and Marketing

Customer Support

Detailed Evaluations

Information Updates

Written and Oral Communications

Call Center Operations

Policy and Procedure Adherence

Sales Strategies

Directing Calls

Customer Needs Assessment

Efficiency Determination

Sales and Upselling

Managing Phone Systems

Membership Inquiries and Renewals

Document and Records Management

Billing Adjustments and Refunds

Good Judgment

Keyboarding

Documentation

Work History

Call Center Customer Service Representative, 10/2022 to Current Randstad – Harrisburg, PA

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Adhered to company policies and scripts to consistently achieve call-time and quality standards. Documented and detailed calls and complaints using call center's CRM database. Resolved concerns with products or services to help with retention and drive sales. Answered over Number calls per shift to meet fast-paced call center demands. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Educated customers on current promotions, upgrades or new offerings available under current plan.

Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Assistant, 07/2022 to 10/2022

Amiracle4sure – Harrisburg, PA

Greeted guests in with friendliness and professionalism. Worked closely with manager to provide effective assistance for specific aspects of business operation.

Assisted manager in all aspects of business operations. Attended to office operations and required paperwork. Restocked supplies and placed purchase orders to maintain adequate stock levels. Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.

Worked closely with coworkers to strategically plan for company growth. Call center representative, 11/2019 to 12/2021

Clark's resources – Harrisburg, PA

Adhered to company policies and scripts to consistently achieve call-time and quality standards. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Educated customers on company systems, form completion and access to services. Resolved concerns with products or services to help with retention and drive sales. Maintained accurate and current customer account data with manual forms processing and digital information updates.

Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.

Promptly responded to inquiries and requests from prospective customers. Exhibited high energy and professionalism when dealing with clients and staff. Sales associate, 04/2019 to 01/2020

Piercing Pagoda – Harrisburg, PA

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise. Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor by pricing or tagging. Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products. Photographer/ sales associate, 10/2018 to 01/2019

Portrait Innovations – Harrisburg, PA

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Engaged with customers to effectively build rapport and lasting relationships. Increased sales by offering advice on purchases and promoting additional products. Achieved perfect attendance and on-time record.

Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Tracked stock using company inventory management software. Fountain Operator, 06/2018 to 09/2018

Friendly's – Harrisburg, PA

Kept kitchen, counter and dining areas cleaned and sanitized. Accurately operated cash register to process customer payments. Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Checked on dining areas frequently to clean up spills, wipe down tables and restock stations. Kept drawer balanced by accurately processing cash, credit and debit payments. Replenished condiments, beverages and supplies while maintaining cleanliness of service areas. Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness. Replenished serving stations with fresh food and cleaned up spills. Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Cashier Specialist, 03/2018 to 09/2018

Target – Harrisburg, PA

Helped customers complete purchases, locate items and join reward programs. Quickly and accurately counted drawers at start and end of each shift. Assisted customers by answering questions and fulfilling requests. Answered questions about store policies and addressed customer concerns. Worked closely with shift manager to solve problems and handle customer concerns. Assisted cashier team with resolving problems and maintaining efficiency. Mentored new team members on POS system operation, customer service strategies and sales goals.

Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of Product or Service. Managed special actions such as returns processing and payment reversals for team members. Supported Type and Type departments with merchandising, product retrieval and customer service needs.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Sales associate, 02/2018 to 04/2018

Forever 21 – Camp Hill, PA

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise. Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor by pricing or tagging. Seasonal sales associate, 10/2017 to 01/2018

Victoria's Secret & PINK – Harrisburg, PA

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise. Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor by pricing or tagging. Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products. Achieved perfect attendance and on-time record.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Evaluated inventory and delivery needs and optimized strategies to meet customer demands. Photographer, 07/2017 to 01/2018

Hershey's Chocolate World – Hershey, PA

Photographed high-quality images for various print and digital projects. Digitally edited photos to enhance appearance.

Edited, toned, captioned and uploaded photographs for publication. Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.

Waitress, 07/2016 to 05/2017

Waffle House – Harrisburg, PA

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Used cash registers and credit card machines to cash out customers. Kept server areas clean and stocked to increase efficiency while working tables. Greeted new customers, discussed specials and took drink orders. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bussed and reset tables to keep dining room and work areas clean. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. Stayed up-to-date on menu changes to help customers make food choices. Inspected dishes and utensils for cleanliness.

Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times. Education

High School Diploma: Culinary arts, 06/2017

Dauphin County Technical School - Harrisburg, PA

Relevant Coursework: Certified in Culinary Arts

Completed AP course in English

3.64 GPA

Ranked in Top 10 % of class

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