Customer Service Travel Agent

Vladimir Samardzija

Objective

Gaining new experience, as well as giving my contribution to develop higher quality of work in your company.

Experience

Iron Fleet LLC Chicago, Ilinois

Fleet manager. JUN 2022 –

- Purchasing and maintaining vehicles for deliveries

- Deciding whether to lease or buy vehicles

- Assisting in the recruitment of quality drivers into the fleet

- Keeping the vehicle in a clean, well-maintained condition with all the accessories it was delivered with (extra key fobs, mats, seats, headrests) help sell the vehicle at a better price.

Royal3 INC Chicago, Ilinois

Fleet Safety Coordinator DEC 2021 – JUN 2022

- Recording and maintaining driver violations and assigning corrective action training as needed. Tracking monthly maintenance reports, federally required annual inspections, and roadside/scale inspections.

- Work every day in Samsara and Monday

American Pool Atlanta, Georgia

Pool tehnitian. MAJ 2021 – OCT 2021

- Use vacuum and net equipment to clean debris

- Empty or change pool filters and skimmers

- Check water for chemical levels

- Perform other preventative maintenance

- Pool Openings, Weekly Maintenance, ability to troubleshoot problems, Installation of new pool equipment and Pool Closings on swimming pools for some of the areas top clients.

Direct Contacts:

Cell phone no.: +1-630-***-****

E-mail address: adzmyi@r.postjobfree.com

Date of birth:

28/06/1980

Full Mailing Address:

4018 Joliet Ave, apt 2R

60534 Lyons, Ilinois

Delta Electronic SZR Belgrade, Serbia

Manager - head of service MAJ 2012 –MAJ 2021

- Implementation of all service procedures

- Quality control of services

- Monitoring and improving service efficiency

- Constant work on improving after-sales results

- Organization and coordination of the service sector

- Organizing service employees

- Assigning tasks to employees and monitoring their work

- Vehicle reception

- Monitoring market trends

- Monitoring the movement of competing companies

- Creating and running online advertising campaigns, daily communication with the audience

- Create and optimize Google, Google Ads, Facebook and Instagram campaigns

Marfin Bank A.D. Belgrade, Serbia

Branch manager JUN 2010 – JAN 2012

- Attract, serve, and retain existing and potential customers, sell the bank’s products and services to maximize the bank’s profitability and to meet and exceed customer expectations.

- Sell and cross-sell bank products and services to customers to achieve business targets and maximize bank profits.

- Receive and Advise customers and non-customers in order to satisfy their needs and build a long-term business relationship with them.

- Delivered to clients issued credit and debit cards and give instructions for using them.

- Help and support the Collection Department with matters regarding delinquent customers, as to ensure full payment of the overdue amounts to minimize Risk exposure.

Marfin Bank A.D. Belgrade, Serbia

Teller - seller NOV 2007 – MAJ 2010

- Process all the cash transaction that take place on a bank on a daily basis.

- Help the customer in whichever banking process they need help with, and brings in new customers to the bank and help with opening their accounts.

- Daily charging ATM.

- Make reports and submit it to the manager.

Professional

Training

• Banking Services

• Cross-Selling

• Customer Service

• Anti-Money Laundering and Bank Secrecy Act

Altamed d.o.o. Belgrade, Serbia

Logistic referent NOV 2004 – OKT 2007

- Work with HACCP team. Tracking the critical control points Establishing critical limits, monitoring procedures and corrective actions. Receive and document all papers related to HACCP program.

- Daily operations included cash deposits and inventory control. Answered phone, fax, and email inquiries.

VBS Mond Computers Belgrade, Serbia

Computer technician SEP 2003 – OKT 2004

- Selling electronic equipment, computer hardware and software.

- Assist customers with hardware and software problems. Installed and serviced system boards, processors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, scanners, modems, cameras, and a variety of printers. Agencija Sambra Belgrade, Serbia

Travel agent DEC 2002 – AVG 2003

- Book tours and advise the client on tourist attractions.

- Arrange transportation, and car rentals.

VIVA CAFE Belgrade, Serbia

Bartender FEB 2001 – DEC 2002

- Worked as barattendant, organised parties, and kept accaunting books. PRESTIGE CLUB Belgrade, Serbia

Manager JUN 1998 – JAN 2001

- Working as manager, checking reservations, supplajing bavarages and working as a waiter if needed.

Education

College: FACULTY OF ECONOMICS, Belgrade

Major: Economist OCT 1998 - MAR 2004

High School: HIGH MECHANICAL SCHOOL, Belgrade

Major: Mechanical Tehnitian SEP 1994 - JUN 1998

Languages spoken:

- ENGLISH

- SERBIAN

Computer skills

Good knowledge of standard office software, including e-mail and the internet, daily work in Pexim.

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