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Customer Service Behavioral Health

Location:
Petersburg, VA, 23805
Salary:
$19.00
Posted:
September 11, 2023

Contact this candidate

Resume:

Shana Griffin

Petersburg, VA *****

adzmyc@r.postjobfree.com

+1-804-***-****

• Optimistic, organized leader with over 10 years of mental health experience working with different types of behavioral residents

• Values confidentiality, policies, and procedures Authorized to work in the US for any employer

Work Experience

Deputy Clerk

Petersburg General District Court - Petersburg, VA July 2022 to Present

• Being professional at all times, answering telephone, processing court cases, receipting payments, customers service.

• Assisting public with all levels of legal matters

• Creating and maintaining records of courtroom

• Work with law enforcement during warrants and subpoenas Sales Representative

Paparazzi Accessories - Prince George County, VA

October 2020 to August 2022

• Present jewelry to the community via social media and in person interaction

• Provide great customer service

• Attend pop up shops with many other community vendors

• Count and control inventory

• Operate the back office work

NEMT Driver

H&M Transport - Richmond, VA

May 2022 to July 2022

• Transporting veterans to and from appointments

• Making sure veterans are properly secured in the vehicle

• Assisting veterans in and out the van properly and maintaining safety

• Using Route Genie to commute Tranports

Security Officer

Allied Universal - Chester, VA

July 2021 to March 2022

• Responsible for the security and safety of property and personnel

• Implement all site-specific policies and procedures

• Implement emergency response activities as appropriate, while providing superior customer service

• Utilize effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the general public in a professional and effective manner Transportation Leader

Jackson Field Behavioral Health Services - Jarratt, VA June 2017 to May 2021

• Responsible for role-modeling, healthy behavior, maintaining professional boundaries, teaching life skills, administering a behavioral support program, leading youth in and participating in social, cultural and recreational activities

• Schedule appointments as well as transport residents to and from appointments

• Load documents from appointments into system using FAMCARE to store documents for monthly reports

• Submit all discharge summaries for residents

• Supervise the Transportation Aide and do elevation on their job duties

• Communicate with parties such as Nursing, Therapist, Case Managers, Supervisors and Residential Counselor

• Keep a record of all residents appointments, court dates, FAPT and home visits Residential Counselor

Jackson Feild Behavioral Health Services - Jarratt, VA January 2011 to May 2021

• Providing overall supervision of adolescent residents aged 12-21 years old

• Observing and carrying out resident driven, trauma-informed, competency based interventions outlined in residents individual treatment plans

• Responsible for role-modeling, healthy behavior, maintaining professional boundaries, teaching life skills, administering a behavioral support program, leading youth in and participating in social, cultural and recreational activities.

• Using Therapeutic Crisis intervention protocols to de-escalate potential crisis situations

• Facilitating groups, provide medication administration and writing process notes in accordance to Medicaid criteria

• Supervises youth in the residential unit and on off-campus Transportation Aide

Jackson Field Behavioral Health Services - Jarratt, VA October 2013 to June 2017

• Provides a safe, secure and healthy environment for the residents and direct supervision while transporting them safely to various appointments and activates.

• Assists with the communication between the clinical department and transportation to coordinate courts, FAPTS and home visits.

• Works with Nursing Department to schedule and complete transports for residents in compliance with medical orders.

• Obtains the cleaning materials necessary to properly clean company vehicles and closely supervises residents who are using cleaning chemicals.

• Ensures all chemicals are accounted for and properly secured under lock and key.

• Assists the Transportation Leader with planning and implementing the Master Transportation Schedule for all residents' activities on and off-site.

• Perform a vehicle safety inspection each day prior to operating a fleet vehicle.

• Document mileage on mileage logs every time the vehicle is used. Report any gaps or discrepancies to Transportation Leader.

• Transports residents to Substance Abuse meetings as scheduled. Education

High School Diploma

Brunswick Senior High School - Lawrenceville, VA

January 1999 to December 2002

Skills

• Microsoft Excel

• Interviewing

• Cognitive Behavioral Therapy

• Driving

• Microsoft Office

• Group Therapy

• Microsoft Systems (Word, Excel, PowerPoint, etc)

• Medication Administration

• Individual / Group Counseling

• Case Management

• Motivational Interviewing

• English

• Transportation

• Time management

• Social Work

• Crisis Intervention

• Program Development

• Documentation review

• Curriculum Development

• Child & Family Counseling

• Behavioral Therapy

• Data entry

• Mobile devices

• Behavioral Health

• Mental Health Counseling

• Addiction Counseling

• Security

• Intake Experience

• Communication skills

• Behavior Management

• Developmental disabilities experience

• Medical Records

• Crisis Management

• Word processing

• Customer service

• Office experience

Certifications and Licenses

First Aid Certification

Driver's License

CPR Certification

Guard Card



Contact this candidate