Customer Service Behavioral Health
Resume:
Shana Griffin
Petersburg, VA *****
************@*****.***
• Optimistic, organized leader with over 10 years of mental health experience working with different types of behavioral residents
• Values confidentiality, policies, and procedures Authorized to work in the US for any employer
Work Experience
Deputy Clerk
Petersburg General District Court - Petersburg, VA July 2022 to Present
• Being professional at all times, answering telephone, processing court cases, receipting payments, customers service.
• Assisting public with all levels of legal matters
• Creating and maintaining records of courtroom
• Work with law enforcement during warrants and subpoenas Sales Representative
Paparazzi Accessories - Prince George County, VA
October 2020 to August 2022
• Present jewelry to the community via social media and in person interaction
• Provide great customer service
• Attend pop up shops with many other community vendors
• Count and control inventory
• Operate the back office work
NEMT Driver
H&M Transport - Richmond, VA
May 2022 to July 2022
• Transporting veterans to and from appointments
• Making sure veterans are properly secured in the vehicle
• Assisting veterans in and out the van properly and maintaining safety
• Using Route Genie to commute Tranports
Security Officer
Allied Universal - Chester, VA
July 2021 to March 2022
• Responsible for the security and safety of property and personnel
• Implement all site-specific policies and procedures
• Implement emergency response activities as appropriate, while providing superior customer service
• Utilize effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the general public in a professional and effective manner Transportation Leader
Jackson Field Behavioral Health Services - Jarratt, VA June 2017 to May 2021
• Responsible for role-modeling, healthy behavior, maintaining professional boundaries, teaching life skills, administering a behavioral support program, leading youth in and participating in social, cultural and recreational activities
• Schedule appointments as well as transport residents to and from appointments
• Load documents from appointments into system using FAMCARE to store documents for monthly reports
• Submit all discharge summaries for residents
• Supervise the Transportation Aide and do elevation on their job duties
• Communicate with parties such as Nursing, Therapist, Case Managers, Supervisors and Residential Counselor
• Keep a record of all residents appointments, court dates, FAPT and home visits Residential Counselor
Jackson Feild Behavioral Health Services - Jarratt, VA January 2011 to May 2021
• Providing overall supervision of adolescent residents aged 12-21 years old
• Observing and carrying out resident driven, trauma-informed, competency based interventions outlined in residents individual treatment plans
• Responsible for role-modeling, healthy behavior, maintaining professional boundaries, teaching life skills, administering a behavioral support program, leading youth in and participating in social, cultural and recreational activities.
• Using Therapeutic Crisis intervention protocols to de-escalate potential crisis situations
• Facilitating groups, provide medication administration and writing process notes in accordance to Medicaid criteria
• Supervises youth in the residential unit and on off-campus Transportation Aide
Jackson Field Behavioral Health Services - Jarratt, VA October 2013 to June 2017
• Provides a safe, secure and healthy environment for the residents and direct supervision while transporting them safely to various appointments and activates.
• Assists with the communication between the clinical department and transportation to coordinate courts, FAPTS and home visits.
• Works with Nursing Department to schedule and complete transports for residents in compliance with medical orders.
• Obtains the cleaning materials necessary to properly clean company vehicles and closely supervises residents who are using cleaning chemicals.
• Ensures all chemicals are accounted for and properly secured under lock and key.
• Assists the Transportation Leader with planning and implementing the Master Transportation Schedule for all residents' activities on and off-site.
• Perform a vehicle safety inspection each day prior to operating a fleet vehicle.
• Document mileage on mileage logs every time the vehicle is used. Report any gaps or discrepancies to Transportation Leader.
• Transports residents to Substance Abuse meetings as scheduled. Education
High School Diploma
Brunswick Senior High School - Lawrenceville, VA
January 1999 to December 2002
Skills
• Microsoft Excel
• Interviewing
• Cognitive Behavioral Therapy
• Driving
• Microsoft Office
• Group Therapy
• Microsoft Systems (Word, Excel, PowerPoint, etc)
• Medication Administration
• Individual / Group Counseling
• Case Management
• Motivational Interviewing
• English
• Transportation
• Time management
• Social Work
• Crisis Intervention
• Program Development
• Documentation review
• Curriculum Development
• Child & Family Counseling
• Behavioral Therapy
• Data entry
• Mobile devices
• Behavioral Health
• Mental Health Counseling
• Addiction Counseling
• Security
• Intake Experience
• Communication skills
• Behavior Management
• Developmental disabilities experience
• Medical Records
• Crisis Management
• Word processing
• Customer service
• Office experience
Certifications and Licenses
First Aid Certification
Driver's License
CPR Certification
Guard Card
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