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Customer Service Project Manager

Location:
Stillwater, OK
Salary:
94000
Posted:
September 11, 2023

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Resume:

Greg B. Deavers

405-***-****

adzmy7@r.postjobfree.com

*** * ******** ***

Stillwater, OK 74075-2218

TO: Human Resources Manager

I am submitting a snapshot of my credentials for your evaluation. My analytical and problem solving skills, leadership experience, along with project and personnel management abilities gained within job-shop to high volume production environments will benefit USA Rare Earth, Inc. I am interested in an Industrial Engineer position for the following reasons:

As an outside the box thinker and problem solver, I have one (1) technology patent and two (2) product patents pending for MerCruiser – Mercury Marine. My extensive manufacturing experience, and leadership abilities stem from a Manufacturing Engineering B.S. Degree from Texas A&M University.

Tower Tech President, and CEO wrote: “Greg’s character and conduct are above reproach and I unhesitatingly recommend him for employment with any organization that values a can-do attitude toward any assignment, a work ethic that stands him far above the rest of the pack, and a professionalism and sense of responsibility that others want to emulate.” – Mr. Bob Brink, President, and CEO Tower Tech, Inc.

. Budget and Project Management, Personnel Development, and Leadership, with above average Communication Skills

. Knowledge of Quality Systems: ISO, QS, DNV, American Bureau of Shipping, Lloyds of London, and Traceability Auditing

. Lean, 6 Sigma, DMAIC, and other quality, and process control tool application experience.

. Extensive experience relating to process development, plant revision, product design innovation, Muda, and Poka-Yolk

. Design for Manufacturing- DFM, and Process Cost Reduction Analysis Tools of existing product designs

. Productivity, and New Product Implementation: Process Mock Up, Flow Analysis, Process Evaluation (DMAIC)

. Demand flow, Single Piece Flow, Kanban Pull Systems, Value Analysis, Supplier Quality Audits, and Negotiations

. Led Kaizen, and Lean Manufacturing Continuous Improvement events based on their principles & Tools

. Takt Time Studies, and Kaizen Event Process Improvement application, Defect Analysis and Problem Solving

. Processes and component level defect reduction analysis, including Key Product Characteristic –‘KPC’ Identification

. Tool design, Facility Layout & Design, and Process Throughput Improvement, Industrial Plant Safety Programs

. Self-Directed Work Team (SDWT) development, training, and facilitation of teams

. Personnel and Process Management, Engineering Liaison, Leadership, and Customer Service experience

. Perfect Attendance last (10) years of employment

Please evaluate my abilities in consideration with any corresponding requirements that you may have within your organization. Thank you for your time and consideration. If any questions arise, feel free to contact me on my cell:

Sincerely,

Greg B. Deavers

GREG B. DEAVERS

C: 405-***-****

adzmy7@r.postjobfree.com

OBJECTIVE

Experienced Manufacturing & Industrial Engineer with lean tools application, team development and leadership, process definition, cost reduction, and throughput improvements. Customer Service focused, highly skilled in defect / waste elimination, and corrective action tools. Quality background includes ISO/QA 9000 and 14,000 series documentation and certification teams. Tenacious, and goal oriented, with proven capabilities handling/leading multiple tasks effectively both within teams, and solo.

Key Skill: Problem Solving

CHRONOLOGICAL EMPLOYMENT HISTORY (Time spent between jobs - building custom furniture)

Custom Furniture Maker – Deavers and Associates Sept 2016 - present

Industrial Engineer – Danfoss – Temp Project Mar 2021- Oct 2021

Production Manager Woodmont Cabinetry Sep 2019 – Apr 2020

Production Operations Coach - First Shift / Second Shift GE Transportation July 2018 – Apr 2019

Commissioning Manager & Customer Support Engineer – Tower Tech. Inc. Feb 2012 - Sep 2016

Plant Manager - The Shutter Mill, Inc., Kirtz Shutter Sep 2010 - Sep 2011

Warranty & Commissioning Manager - Tower Tech, Inc. Jan 2007 - Sep 2010

Owner & Start-up of a small business, and Local Employee Jan 2004 - Jan 2007

Production Supervisor - Team Leader - Kwikset, Inc. Mar 2001 - Jan 2004

Productivity Team Leader - Delphi Automotive Systems Jun 2000 - Feb 2001

Ind. Engineer / Project Manager - Engine Production & Prod Test - MerCruiser Sep 1994 - Apr 2000

EXPERIENCE

, Extensive operations experience in all aspects of Manufacturing Systems, Quality, Product Test, and Process Support

. Daily involvement with Industrial Safety and Quality Systems - Evaluation, Auditing, Implementation and Training

. Implementation of numerous Quality Systems (TQM, QIP, QIT, and TPS Tools, ISO Systems), including Lean

Manufacturing Principles, Tools & Techniques, and Design for Manufacturing, and Best Methods Development, and

Implementation into process, New Product Production Implementation, Muda (Waste) elimination, and Poka-Yolk skills

. Process Engineering & Layout, Defect Analysis, Root Cause Analysis, Process Cost Reduction, Corrective Action Tools

. Analytical and evaluation tools: Implemented numerous continuous improvements to process, increasing efficiencies

LEADERSHIP

. Team Building, Production System Development and Support, Ownership, and Management (up to 176 employees)

. Quality Improvement Team implementation – QIT to eliminate defects, reduce process cost, and improve efficiency

. Warranty and Commissioning Manager - Budget Development /Ownership – Process & Component Cost Reductions

. Customer Service Project Manager including Commissioning & Warranty Validation

. Implemented an OEM Equipment /Installation Startup Program, reduced Warranty Cost Reduction to Annual budget

. Tower Tech University – Program Instructor, Owner/Operator Training, Onsite System Evaluation & Engr. Support

. Product Test Cell Design, Implementation, and Support, including Preventive Maintenance –Increased reliability to 98%

. Inventory and Process Control Techniques: Reduction, Control, Flow Optimization, Supplier Audits & Negotiation

. Internal / External Process and Quality Audits - including Supplier Quality and Process Improvement Audits,

And Led Kaizen events

. Profit and Loss P/L Ownership - led to significant improvement of operations profitability – Multi Store Problem Solver

. Elected To the Tower Tech, Inc. Customer Advisory Board – July 1996

CREATIVE ENGINUITY

. Implemented an OEM Start-Up Program to Ensure Equipment Performance, and Reduce Cost of Warranty

. Process Evaluations, Analysis and Concept Development: Personally generated numerous mult-imillion dollar cost

reductions to manufacturing processes and product designs, and operations for various companies.

. (3) US Patents: Developed Ideas/ concepts which led to reduced Warranty & Process Costs to problems plaguing

Engineering, Manufacturing, Product Design, and Customer Support

. Innate ability as a Problem Solver to observe, identify, and evaluate and solve technical problems, process issues –

and provide Root Cause Solutions while Error Proofing processes

EDUCATION

Masters of Business Administration – MBA Oklahoma State University

Bachelor of Science, Manufacturing Engineering Technology Texas A&M University



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