RUTH EVANS

North Bergen, NJ ***** 201-***-**** adzmy6@r.postjobfree.com

SUMMARY

Motivated professional offering my ability to adapt and quickly learn in any work setting. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

SKILLS

Able to lift 40 pounds

Charting expertise

HIPAA compliance

Professional bedside manner

Understands medical procedures

Inventory and supply management

Records management systems

Technologically savvy

Types 50 WPM

Microsoft

Excel spreadsheets

Self-starter

Attendance records preparation

Strong problem solver

EXPERIENCE

08/2022 to 01/2023 Benefit Customer Service Representative

Willis Tower Watson-Remote

To help our client plan participants through the enrollment process and when making

updates to their health care and/or pension plans.

To customize customer service approach to meet all types of communication styles.

and personalities while maintaining professionalism and diplomacy during difficult and

calls.

Read and understand client’s plan documents and online knowledgebase tools while

collecting relevant information to determine immediate requests/questions and to

anticipate the future needs of the member.

Demonstrate knowledge, understanding and compliance with company and

Maintain and document complete and accurate call and case notes in a

professional manner.

Skillfully translate health and welfare and pension terms, complex plan Information

and processes into simple explanations and instructions that customers can

understand and act Upon.

Handle confidential Information with sensitivity and discretion in accordance with

HIPAA and data privacy laws and company data security requires.

07/2018 to 03/2020

Medical Assistant

World Of ABC, The Waldo School Jersey City, NJ

Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

Developed solid relationships with staff, customers, and vendors.

Boosted efficiency by keeping work areas clean, tidy, and free of debris.

Maintained full compliance with legal, health, and safety regulations.

Assisted with tasks and work duties during slow periods to maintain team productivity.

Updated office files daily and kept records organized.

Protected company and customer data by following information policies.

Trained faculty and staff in healthcare protocols for common student ailments.

Maintained updated, cumulative student health records in [System].

Responded with prompt care to injuries, accidents, or serious student illnesses.

Administered controlled medications to students with doctors' prescriptions.

Managed students' health data according to HIPAA standards as well as federal and state requirements governing minors.

Contributed to team efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records.

08/2017 to 07/2018

Lead Teacher

World Of ABC, The Waldo School Jersey City, NJ

Developed and revised preschool programs in collaboration with administrators and fellow teacher.

Adapted teaching methods and instructional materials to meet students' varying needs and interests.

Maintained welcoming and nurturing spaces with well-organized classroom stations and materials.

Taught children to take care of personal needs, manage outerwear and wash hands.

Educated children on colors, shapes, and numbers.

Monitored student progress against goals and reported findings to administration.

Built social, emotional, and behavioral skills in children through modeling and positive reinforcement.

03/2017 to 08/2017

Assistant Teacher

World Of ABC, The Waldo School New Jersey, NJ

Partnered with teaching staff to achieve learning goals and engagement.

Supported curriculum design, selection, and continued assessment to promote learning objectives.

Worked cooperatively with other classrooms and learning center staff.

Created warm and welcoming learning environment supporting emotional, academic, and social growth and development.

Assisted instructor with in-class activities, grading assignments, facilitating class discussion, tutoring, and proctoring examinations.

Modernized approaches by incorporating iPads and social media.

Conducted one-on-one and group tutoring to assist students with difficult lessons.

12/2016 to 05/2017

Private Nursing Aide

Mrs. Dorothy Long Beach, NY

Improved client nutrition by carefully monitoring and preparing specialized diets.

Minimized safety hazards by arranging living spaces with patients' needs in mind.

Enhanced wellbeing of individual clients with personalized support for social, mental, and physical requirements.

Assisted clients with taking medication on time by arranging schedules and reminders.

Kept client treatment on-track by consistently administering prescribed medications. Updated records continuously with patient vitals, behaviors, and symptoms.

02/2012 to 12/2016

Daycare Assistant Teacher

Harmony Early Learning Center Secaucus, NJ

Kept class space organized, clean and learning-focused for optimal student development.

Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.

Enhanced student learning by teaching foundational skills in letter, number and color recognition.

Modeled good behaviors for students and maintained classroom discipline.

Encouraged students to interact positively and calmly solve disputes.

Related well to parents and kept each informed about new daycare activities or behavioral concerns.

EDUCATION AND TRAINING

06/2022

Lincoln Technical Institute Paramus, NJ

Licensed Practical Nurse Night Program

01/2012

Workforce Advantage Union City, NJ

Certified Nursing Aide Program

08/2005-12/2008

Chestnut Hill College Philadelphia, PA

Three years complete (No Degree): Psychology Major

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