Customer Service Project Manager

KAREN ARCOS

New York, NY - 917-***-**** adzmwz@r.postjobfree.com Karen Arcos LinkedIn

Skilled in data analysis in R and Python, designing and conducting surveys, and managing databases (Excel). Bilingual in Spanish, excellent customer service, communication and interpersonal skills.

The City College of New York, CUNY December 2022

Master’s of Arts; General Psychology; 3.5 G.P.A.

Queens College, CUNY May 2014

Bachelor’s of Arts; Psychology

Core Qualities: Detail Oriented, Excellent Communication Skills, Organized

Applications: R and Python, Google Sheets, MS Word, Excel, Power Point, Outlook

Languages: Fluent in Spanish

EXPERIENCE

Haver Analytics Inc September 2022 (current)

Data Entry

●Creating new accounts with basic demographics on new clients.

●Updating existing data as required

●Cleaning and adjusting data using Excel

Union Settlement Association, New York, NY June 2020 to June 2021

Administrative Associate

●Designed and conducted surveys, analyzed and managed data, created data reports

●Prepared project reports for the Senior Project Manager and the Senior Director

●Collaborated with marketing on promotional programs aimed at small business owners

●Supervised interns

Aqel Sheet Metal Corp., New York, NY June 2013 to July 2014

Office Manager

● Built trusting relationships with new and existing clients

●Accepted and processed new orders, and monitored orders delivery and shipping

●Input data for commercial activities and update clients' information, as required.

●Wrote memos, invoices and created/distributed reports

●Reconciled bank accounts and performed bookkeeping

●Provided excellent customer services to vendors and clients

●Resolved clients' issues relating to their orders.

Citibank, N.A., New York, NY

Customer Service Representative September 2005 to May 2013

●Established trusting relationships by providing excellent customer services and demonstrating active listening skills

●Assisted customers with financial decisions by offering products that were appropriate to them

●Responded to client complaints with proper solutions

●Updated clients information and assisted banking transactions and services, ensuring confidentiality

●Explained to customers all bank services, including new technology.

●Supervised bank tellers to review and verify processed transactions

and contribution to the organization in three different years.

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