LEON DONALD VAUGHN JR.

OBJECTIVE

Will bring meaningful experience to a company as a Help Desk / IT Technician and System Administrator, which will allow me to address and solve your company’s technical needs, by applying my experience to areas that demand attention by managing deadline driven projects to a resolving end.

OVERVIEW OF SKILLS

Developed and managed project plans while providing status updates to management.

Excellent troubleshooting and technical support abilities

Experienced in Workstation Rollouts, Deployment, Helpdesk and Operating System Imaging

Excels in developing and motivating highly focused teams.

Managed portfolio of projects that drove on-time deliverables within their scope and budget.

TECHNICAL EDUCATION

Red Hat Linux Academy RHCSA, RHCE (CCBC) (GPA 2.8)

Windows 2003- 2008 Server MCSE/MCITP (CCBC) 2010 (GPA 3.0)

Network+ Test Prep (CCBC) 2009 (GPA 3.0)

ITT TECH (Networking) 2010 (GPA 3.4)

Dell Systems Certified, DCSE Certified 2008

Networking Certificate (RTEK-2000) 2001 (GPA 3.0)

TECHNOLOGY USED

Switching Technologies (Layer 2)

Ethernet, Fast Ethernet, Gig Ethernet, DSL

Active Directory (user accounts)

Microsoft DNS

DHCP

TCP/IP (IPv4, IPv6)

File and Print Servers

Experience

System Administrator/ Help Desk Support

Baltimore County Public School 07/2021 – 04/13/2023

Assigned to several groups for remote serves.

Address Incidents in Cherwell Service Management System

Help other team members with issues managing BCPS System / Tickets assignment.

Monitor Domain performance, User accounts, AD (log-in) issues, Printer Accounts and viewed users’ Applications interaction – performance.

Reported found issues, Gathered solutions to repair incident.

Attending meetings, Team Chats about solution in making helpful discussions on each issue.

Use your free time to learn School System New Application and cloud base services.

Desktop Troubleshooting Team

Monitor user accounts in Azure, modified accounts to BCPS policy and offered suggestions on managing them.

State of Maryland Treasure Office, Baltimore MD

System Support Engineer/Deployment Administrator July 6, 2021- Aug 21, 2021

Replace 23 desktops.

Add Computers to domain.

Configure printer (File51 print server)

Add end user profiles, and applications to said new Dell computer (pst files, outlook, and adobe pro)

Install Proper Application, modify user security permission (splashtop)

Install Peripherals

Add new users to Exchange, and ADDS

Decom computer /Servers

Supply administrator with needed Document for end users’ equipment, Sign off sheets and Decom equipment.

Modify Server settings, network configurations.

Connection / Lifebridge Baltimore

Project Lead Deployment Technician /Help Desk Support Feb 2020 - April 2020

Planned, initiated, and managed information technology (IT) projects.

Lead and guided the work of technical staff.

Served as liaison between business and technical aspects of projects.

Plan project stages and assess business implications for each stage.

Monitor progress to ensure deadlines, standards, and cost targets are met.

Provide technical assistance to computer users.

Medstar Health System, Baltimore, D.C (Hospitals) June 2010 - May 2020

Maryland Northern Division –Dell / NTTDATA

Managed, Assisted, and First contact for Medstar Projects thru out The Northern Division

Attended Meeting with PM, helped with planning and research new projects.

Supervise and inform team members about installations with new equipment, software, and testing methods.

Help manage several help desk / ticket issues within varies department throughout the Hospitals.

Performs Hardware, Software, and Network upgrades for the Northern Division of Medstar

Responsible for implementing and maintaining System Data Migration.

Configurations of user account (Active Directory Domain)

Providing IT support, printer mapping, software and hardware configuration of end-user’s rights and privileges within Medstar’s Domain.

Captured auto-logon User ID \PW with Regedit, mapped drives, added domain computers to groups.

Analyzes information to determine, recommend, and plan for layout for computers, peripheral and other equipment deployment.

Monitor network systems and accounts.

Monitor service failures and correct the faults in a timely matter.

Manage hospitals – vendor install – local departments renovations (network, computer, applications, and account

TIGTA, Beltsville MD, (Internal Revenue Services) Public Trust

IT Contractor -Dell Weekend November 2013

Dismount, store and repack Internal Revenue Service’s Data Center.

Deliver equipment to new location.

Install (54) server, (5) switches, (4) router, and telecom equipment into (7) racks, re-network equipment.

Test equipment for fault tolerance and failure with network connectivity

CMS - NOC Columbia MD (Health Care) Public Trust Clearance

IT Contractor - Night Shift September 2013 ~ February 2014

Monitor Marketplace (Affordable Care Act)

Monitor current data processes, spikes, and missing transactions in and out of varies system.

Used an array of interfaces, dashboards, and software to track, trace and report unusual behavior.

Notify Departments, Agencies and Company of all occurrences relating to the productivity within the health care new system.

Monitor and resolve Healthcare Data warehouse issues within several CMS systems.

Vaughn, Leon,, 3

EDUCATION

Central Texas College ~ Copperas Cove, Texas

Currently pursuing a BS in Computer Science, Minor in Business Management

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