BRANDON FELICIANO

**** ****** ** ******* **. ****8

E adzmwq@r.postjobfree.com

P 386-***-****

OVERVIEW

Client-oriented service agent. Well versed in computer skills and Microsoft office tools such as Excel, Word, and PowerPoints. successful at troubleshooting issues in a timely manner, as well as experience in high call volume environments, Customer Care being top priority at all times. SKILLS

Expert at multitasking with the ability to

prioritize projects with a set period of

time.

Team orientated.

Detail orientated, organized, and quality

conscious.

QuickBooks knowledge and management

Excellent communication skills when de-

escalating upset, or frustrated customers.

Quick learner with active listening skills.

Adapts to changes well for fast pace

environments.

Client/Business relationship maintenance

EXPERIENCE

SEPTEMBER 20, 2021 – CURRENT

IMPLEMENTATION SPECIALIST II, ADP

MAITLAND, FL.

Construct our general ledger interface to match the client and accounting needs by reviewing chart of accounts and journal entries.

Attend preparatory meetings with the implementation team and sales manager to gather the clients needs, then attend the welcome call for team introduction to the client and provide a brief overview of my process during the implementation

Provide a detailed analysis form to the client that contains account numbers with the clients newly built Payroll codes and schedule an analysis meeting.

Build a 401K feed report which sends directly to the clients 401K provider. This involves utilizing 401K payroll codes and communicating with the provider until ready for production.

Demonstrate a walkthrough of our analytics product with the clients HR contact. This is an hour and a half illustration setting up and going over all features of this program.

Schedule the walkthrough of the general ledger interface once the build is completed. This programs amin feature allows the client to create journal entries, edit account numbers

Trained client to import the journal entry into their accounting software and overcome any errors that come up.

2

JUNE 10, 2019 – SEPPTEMBER 2021

TECHNICAL SUPPORT, ALORICA

LAKE MARY, FL.

Assist teachers who have technical issues or need assistance with remote teaching programs.

Perform school rostering imports for districts/schools utilizing excel.

Effectively handles incoming calls from clients as well as emails within 4-24 hr. turnaround time making sure to notate each case with full details of resolution.

Handle multiple customers at a time, handled them efficiently with short and precise answers

Assist teachers in implementing their resources best to teach the students effectively.

Provided walk-throughs on resolving current program issues occurring within user accounts.

Assist peers with suggestions/resolutions during back-to-school season. MARCH 21, 2016 – 2018

ACCOUNTING SOFTWARE SUPPORT, FRONTIER COMMUNICATIONS DELAND, FL.

Advised clients on best route for data maintenance and software usage.

Performed tasks such as book balancing, reconciliations, and generating periodical reports.

Accurately documented, research and resolution on customer concerns.

Maintain personal metrics to meet weekly, monthly, quarterly, and annual objectives.

Participated in 40+ hours of volunteer time throughout each year.

Understand Accountant terminology and how to converse well with QuickBooks desktop and online products.

Assist course instructors in training new hires and assisting the new hires during their first week of production.

MARCH 21, 2014 – 2016

LAB TECHNICIAN, 20/20 EYEGLASS SUPERSTORE

ORANGE CITY, FL.

developed the skill to read the lensometer efficiently.

Supervised employees, manage schedules, and fill in where needed.

Memorized all lens types, materials and lens makers.

Provide glasses to the customer and ensure the glasses frame fit properly.

General knowledge of keeping maintenance of machinery and equipment.

Perform daily inventory review to confirm order amounts upon receiving.

Ensure the customers can view 20/20 on the eye chart. 3

EDUCATION

JUNE 2014

PINE RIDGE HIGH SCHOOL, DELTONA FL.

HIGH SCHOOL DIPLOMA

2015 - 2016

DAYTONA STATE COLLEGE, DELAND FL.

SOME COLLEGE

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