Muhammad Ahsan

Address; House # *** Survay # *** Jahfar Bagh Model Colony Karachi

Cell # +92-342*******

Email Address; adzmwp@r.postjobfree.com

OBJECTIVE & SUMMARY:

Personable Customer Service Assistant dedicated to providing the high level of customer service. Outgoing & efficient with the capacity to multi-task.

Highlights:

Cash Handling Accuracy, Store Planning & Design, Shop Planning & Design, Strong Communication Skills, Organized & Excellent Multi Tasker & Shop Management

Accomplished: Met monthly sale goals for 12 consecutive months.

WORKING EXPERIENCE:

Passenger Services Assistant at MENZIES RAS from April-2023 to till now

To arrange the checking counter.

Flight Boarding services.

Wheel Chair arrangement & services till to destination.

Luggage tagging.

Supervisor at Master Management (Bread & Co) from June,2021 to March-2023.

Supervise various duties to assist in filling customers’ orders, like cooking hot cakes and waffles, boiling eggs and making toast.

Supervise to maintain the cool & calm environment during customer dealing.

Maintain the high level of cleanness & quality of every serve item.

Supervise the staff duties & timing as per SOPs.

Coffee Barista at Master Management (Coffee Planet) from Feb,2018 to May, 2021.

Jinnah International Airport JIAP Karachi, Pakistan

Brew coffee, tea, and chocolate, using coffee urns, drip or vacuum coffee makers, teapots, drink mixers, and other kitchen equipment.

Perform various duties to assist in filling customers’ orders, like cooking hot cakes and waffles, boiling eggs and making toast.

Clean & polishes utensils and equipment used in food beverage preparation.

May prepare and issue iced beverages, like coffee, tea, and fountain or bottled drinks, to be served by Counter Attendant, Lunchroom or Coffee Shop hotel rest.

Restaurant Waiter at Ramada Plaza Hotel & Restaurant from Jan, 2016 to Feb, 2018

Near Karachi Airport, Pakistan.

Maintain table settings by removing courses, replacing utensils and refilling beverages promptly & courteously.

Stayed up to date on menu changes to offer current & accurate information.

Maintain customer satisfaction with timely table check in to assess food & beverages needs.

Kept server areas clean & stocked during service hours to increase efficiency while serving tables.

Greeted new customers, discussed special, took drink order & build immediate positive connections with guests.

Coordinate to best way to take care of large party reservations.

Qualifications and Abilities

Four years of working experience as Coffee Barista.

Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Talk to others to convey information effectively

Consider the relative costs and benefits of potential actions to choose the most appropriate.

Identify complex problems and review related information to develop and evaluate options and implement solutions.

Manage own time and the time of others.

Knowledge of General laws, legal codes, court procedures, government regulations, executive orders, organization rules, and the democratic political process.

Ability to listen to and understand information and ideas presented through spoken words and sentences.

QUALIFICATION:

Secondary School Certificate (SSC) in Science in the year of 2016 from Govt. Boys Secondary School Model Colony Karachi.

LANGUAGES:

English, Urdu & Punjabi

Personal Information:

Father Name : Ali Shan

CNIC # : 422**********

Date of Birth : 13.05.1993

Religious : Islam

REFRENCE:

To be furnished on request.

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