TABITHA S. GILLESPIE

Phone: 919-***-**** · Email: adzmv7@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A results driven, efficient and effective professional manager with over 22 years of experience in: operational management, process improvement, customer service, logistics, problem resolution, critical thinking, team leadership and development, safety, supply chain management, business administration, planning, multi-tasking, and coordination. Able to communicate and perform effectively in a structured, non-structured, and diverse environment; independently or on cross-functional teams. Self–starter that supports customers under normal to demanding operational conditions; in a fast paced environment.

FUNCTIONAL KNOWLEDGE

Operations Customer-Focused Project Management Logistics Safety Solid Waste

Negotiation Communication Training Analytical Recruiting Warehousing

Invoicing Six Sigma Leadership Detail Oriented Supply Chain P&L

Trans loading Inventory Control Shipping/Receiving Time Management Retail Manufacturing

Planning Expediting Distribution Pharmaceuticals ISO

EDUCATION

New York Institute of Technology MBA – Business Administration

Old Westbury, New York

Francis Marion University BS in Biology/Minor Chemistry

Florence, South Carolina

PROFESSIONAL EXPERIENCE

JMC NC Inc., Moncure-Durham, North Carolina April 2022 – July 2023

Operations Manager

Provided leadership and direction to Logistics and Invoicing Teams; while directing policy, procedures, and operational goals for all members of the teams, within the distribution center. Was responsible for the procure-to-pay, order fulfillment business processes, shipping & receiving, warehousing, and inventory to service customers domestically and internationally. Strategized and implemented best practices to improve operational efficiency and safety; resulting in reduced time to deliver. Worked to define, implement, and optimize the supply-chain strategies and objectives to support business strategies. Built and maintained professional, long-lasting, pro-active internal and external relationships by building trust, valuing others, and demonstrating high integrity.

Developed and assisted in the planning and creation of the distribution center strategic vision and operations including assisting in the planning of inventory flow and distribution space.

Established performance metrics, comparisons, departmental KPIs, and evaluation of factors affecting the supply chain.

Identified and analyzed data to eliminate bottlenecks in the supply chain.

Worked with JMC ISO Committee to ensure the alignment of ISO and a continuous improvement philosophy within the Operations Team;

Collaborated with other departments such as: technical, client relations, and management, to ensure a unified understanding of all processes.

Procured resources for projects and processes to lead process improvements initiatives.

Managed product and inventory flow and developed contingency plans for events that effected the organization.

Utilized systems to monitor and track inventory, distribution center operations and maintenance equipment and facilities.

Obtained and assisted in the planning of obtaining vendors and freight forwarders with Accounting and Compliance teams.

Evaluated distribution space needs, shipping methods, QC standards and packing to prevent and reduce cost in inventory, freight, and repackaging.

Reviewed and approved import/export agreements and contracts.

Assisted CEO, as a member of the execute team, to build and grow the company physically and financially.

Developed and maintained relationships and partnerships with customers, stakeholders, peers, partners and direct reports.

Hired, trained, managed, developed and motivated employees. Conducted performance reviews for all logistic employees.

Republic Services, Greensboro, North Carolina Nov. 2020 – April 2022

Operations Supervisor Hauling

Supervised the waste collection activities for residential and container delivery, in a geographically dispersed area; while providing leadership to a team of 24 drivers, to achieve safety, KPM, adhere to DOT regulations, and other objectives and expectations. Executed and delivered safety protocol, customer service, and efficiency; while supporting a culture of employee engagement. Worked with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. Ensured adherence to all accident prevention programs and lead operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Worked on various projects to improve overall operations of residential business line. Created processes to improve miss pickups and customer experience; reducing quantity from 1000 to 400 in 4 months. Improved route design to service customers more efficiently; reducing labor costs, mileage, and fleet quality; by monitoring P&L. Built and developed talent amongst team through hiring and succession planning; provided leadership and coached employees. Performed route observations and investigations of incidents/accidents. Partnered with the maintenance department to ensure all equipment remained in working order and in compliance with safety standards.

GFL Environmental, Greensboro, North Carolina Oct. 2018 – Nov.2020

Operations Supervisor

Operated and managed a team of over 20 commercial drivers (2 lead drivers) to render excellent customer service by developing efficient route plans and professional services to all customers in a 100 mile radius of High Point, NC. While working with our onsite maintenance team, account managers, customer service, corporate personnel and local landfills, and improved customer service by 8% in nine months. Developed and sustained a positive and productive culture for all drivers. Developed and implemented processes to add a positive result to company bottom line by: improving overall safety, rendering excellent customer service to all. Maintained expenses to meet budget. Proactively planned/maintained inventory of fleet. Conducted monthly safety meetings with all drivers and attend weekly staff meetings with general manager. Performed all: recruiting, hiring, training, coaching, counseling, termination, etc. for direct reports.

Campbell Soup Company, Maxton, North Carolina Oct. 2015 – Feb. 2018

Transportation Lead

Successfully leveraged, managed, and optimized the daily yard operations of over thirty carriers while maintaining a capacity of less than 70% during peak season. Developed a new transportation team of four that was responsible for the improvement of scheduling, building and delivering end-of-aisle displays (EADS), promotional products, and various orders to prime customers; whether by TL or LTL. Delivered new processes that enhanced and supported company objectives, while producing excellent customer service and communication among various departments. Maximized productivity of drivers, while adhering to DOT, federal, state, and local laws and regulations. Strategized inventory reduction in an 863K sq.ft. warehouse, by effectively transporting product to various offsite locations. Minimized the number of missed pick-ups, while improving the number of no shows by 3%. Effectively created, tracked, managed and improved KPI metrics for Campbell and onsite service provide. Diligently worked with service providers onsite, minimizing the number of missed pick-ups by 10% over a period of 7 months. Led 10 direct and indirect reports to operate in a more cost effective and efficient environment. Initiated and managed projects and contract negotiations valued over $1M.

ESAB, Florence, South Carolina Sept. 2014 – Oct. 2015

Customer/Field Service Coordinator

Maximized the daily schedule of twenty field service engineers, by scheduling customer service requests of over fifty customers weekly across the United States, Mexico, and Canada. Developed and managed weekly KPI metrics and implemented processes to produce a more efficient and effective customer visit of engineers, by 5% within 6 months.

CSX Transportation, Jacksonville, Florida Feb. 1998 – Feb. 2014

Manager Planning, Jacksonville, FL June 2008 – Feb. 2014

Daily directed the strategic planning and coordination of division operating plans, in conjunction with the CSXT network, local, and yard plans; serving internal and external customers, which delivered $8.4M in road crew productivity. While in this role, created efficient and executable operating blueprints for over 100 trains and customers; minimized terminal dwell times by 5%, completed $1M capital projects, developed and managed train routes to maximize customer service; while achieving competitive advantages; resulting in over 85% on time train arrivals and 92% departures. Also, conducted ad hoc analysis and Six Sigma methodology, improve operation processes and decrease department, organization costs, and improve operating ratio by 5%.

SKILLS & ORGANIZATIONS

Kronos, Route Editor, RISE, and Citrix, Six Sigma Green Belt Training & Lean Mgr ‘13

Tower 7.0, Luceo, CAN, Lytx System, Workday, and GIS Ops Viewer Lotus Notes, ADP, CRM, WMS, TMS, and YMS

ERP-NetSuite & SAP DEA & Dangerous and Haz.Goods Handling

Entrepreneur – CleanConnections - February 2018 – November 2018 Microsoft Office Systems and AS400

Adjunct Professor – Coker College, Hartsville and Florence, Sc - July ‘14 – July ’17 Locomotive Fleet Manager-CSX – 2005-2008

Trainmaster-CSX Charleston, SC - 2002-2005 ISO

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